My older sister had made an appointment for the two of us to have our make up done at the MAC counter for our younger sisters wedding that morning. We arrived a few minutes early for our appointments and were fine waiting since we could see it was busy.
My sister informed one of the sales girls that we were here and she told my sister to take a seat and she'd be right over to start.
I stood beside my sister watching and waiting for my turn. I had no problems waiting I was watching the sales rep do my sisters make up - this was interesting to me since I cant apply make up to save my life. ha ha
The sales rep that was working on my sister told me that there was a chair open and to go around the counter and let someone know I was there so my sister and I could be finished faster.
I did as she said. I walked over to the register where two reps were. I waited for them to finish helping their customers and then when it was my turn I started to say "HI, Im here for..." I was cut off and they began helping someone else that had just walked up. I was upset but figured this customer may have just been a sale on hold or something... this happened 3 more times until i finally said "excuse me, I just want to let you know Im here for my appointment..." before i could finish my sentence I was cut off with a very rude comment of "there are children starving in africa, i think you can wait"
I could not believe I was treated so rudely I was being patient and polite and this is the treatment i received. I went back over to my sister and explained what happened and asked the rep doing her make up if shed mind doing mine after my sister's because I did not want the rude rep anywhere near me.
She asked me to explain to her again what happened and to point out who it was that made the comment. She informed me that the rep was actually her manager.
I am very surprised that this person is a manager when using comments like that to people who are being very patient and polite with them. I will have you know that while having my make up done the manager came over to us and tried to talk to us and make compliaments etc I ignored her and looked at my sister.
I am hoping that the letter I wrote to MAC and to the BAY have rectified the issue. Although I have not receieved any response or feedback from either company as of yet.