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Mary Kay Customer Service Contacts

1800 018 6767 (Colombia)
+1 972 687 6300 (United States)
+44 207 380 8200 (United Kingdom & Ireland)
+61 398 814 244 (Australia)
+64 92 620 254 (New Zealand)
+420 296 114 111 (Czech Republic)
+49 898 009 000 (Germany)
+370 52 072 222 (Lithuania)
+373 22 259 810 (Moldova)
+351 218 454 280 (Portugal)
+421 220 656 400 (Slovakia)
+46 31 914 060 (Sweden & Nordic Countries)
+374 10 200 016 (Armenia)
+852 29 228 133 (Hong Kong)
+7 727 260 7230 (Kazakhstan)
+60 377 117 555 (Malaysia)
+63 28 596 200 (Philippines)
+65 62 266 888 (Singapore)
+82 220 167 770 (South Korea)
+54 114 321 5600 (Argentina)
+503 25 221 600 (El Salvador)
+502 66 852 690 (Guatemala)
+598 29 151 160 (Uruguay)
16251 Dallas Parkway
Addison, Texas
United States - 75001
Mailing Address
P.O.Box 799045, Dallas, Texas 75379-9045

Canada
2020 Meadowvale Blvd, Mississauga, Ontario L5N 6Y2 Canada

United Kingdom & Ireland
Ground Floor 163 Eversholt Street, London, NW1 1BU, England

Australia
551 Burwood Highway, Knoxfield, Victoria, 3180, Australia

New Zealand
Unit 5, 66 Hobill Avenue Manukau City, Auckland, New Zealand

Czech Republic
Andel Media Centrum Karla Englise 519/11 150 00 Praha 5, Czech Republic 160 00
Fax: +420 296 114 112

Germany
Kistlerhofstrasse 75 D-81379 München, Germany

Lithuania
Kalvarijų g. 140 LT-08209 Vilnius

Moldova
62, A. Sciusev str, MD-2012 Chisinau, Moldova
Fax:  +373 22 259 811

Poland
Ul. Stanisława Żaryna 2B bud.C 02-593 Warszawa Poland
Fax: +48 222 110 120

Portugal
Rua Acácio Paiva, 19/21 1700-004 Lisboa, Portugal
Fax: +351 218 473 070

Russia
Smol'naya Str., 24 D, Moscow, 125445, Russia

Slovakia
Twin City Block C, Mlynské Nivy 16, 821 09 Bratislava 
Fax: +421 220 656 419 

Spain
C/Mahonia, 2, Floor 3 28043 – Madrid, Spain

Sweden & Nordic Countries
Alfagatan 1 431 49 Molndal Sweden

Ukraine
4, Glubochytska Str., 04050 Kiev Ukraine
Fax: +380 444 906 851

Armenia
Azatutyan 13/1 avenue Yerevan Armenia 0014

Belarus
Kal'variyskaya Str., 42, Minsk, 220073, Belarus

China
20th Floor, Plaza 66 Tower II № 1366 Nan Jing Road (West) Shanghai 200040 China

Hong Kong
Suites 4308-11, Tower One, Times Square 1 Matheson Street, Causeway Bay, Hong Kong
Fax: +852 25 198 686

Kazakhstan
050059, Almaty Fonvizin str., 17 a
Fax: +7 727 260 7240

Malaysia
T1-8-1, 8th Floor, Jaya 33, № 3, Jalan Semangat, Seksyen 13, 46100 Petaling Jaya Selangor Malaysia
Fax: +60 377 117 556

Philippines
2nd Floor, Allegro Center 2284 Pasong Tamo Extension Makati City, Philippines 1231
Fax: +63 28 596 297

Singapore
10 Anson Road №13-08 International Plaza, Singapore 079903
Fax: +65 62 262 333

South Korea
12 FL. Air Tower 159-9, Samsung-dong, Kangnam-gu, Seoul 135-973, South Korea
Fax: +82 220 167 777

Taiwan
13f, № 319, Sec. 2, Tun Hwa South Road Taipei, Taiwan R.O.C. 106
Fax: +886 227 358 104

Argentina
Av. Corrientes 316 - Piso 1 Office № 150 (1314) Buenos Aires, Argentina
Fax: +54 114 321 5699

Brazil
Av. Aruanã, 280/352 – Condomínio WLC – Galpão África Barueri – SP 06460-010

Colombia
Carrera 7, № 75-66 5th Floor Bogotá Colombia

El Salvador
Centro Comerical Villas Espanolas Local D-21 Y D-22 Paseo General Escalon San Salvador, El Salvador Central America
Fax: +503 25 221 608

Guatemala
Km. 14.5 Carretera a El Salvador CC. Gran Plaza, Ofibodega 214 Guatemala, Central America
Fax: +502 66 852 517

Mexico
Blvd. Antonio L. Rodríguez № 1882 Plaza Sur Col. Santa María C.P. 64650 Monterrey, Nuevo León, México

Uruguay
Juncal 1355 Piso 12 Office 1204 C.P. 11100 Montevideo - Republica Oriental Del Uruguay
Fax: +598 29 151 128

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Use this comments board to leave complaints and reviews about Mary Kay. Discuss the issues you have had with Mary Kay and work with their customer service team to find a resolution.

Mary Kay Complaints & Reviews

May 26, 2020

Mary Kay — Ultimate mascara

I have been using Mary Kay for over 10 years. I had bought new mascara for a reputable site on ebay (which I...

Dec 19, 2019

Mary Kay — the problem of receiving products I bought.

On Nov. 18th 2019. My friend Chelsea had a Mary Kay consultant at her house. Her name was Maryann .She wa...

Mary Kaya sales director

y'all. this girl won't leave me alone about your products. i will say that i LOVE it but i bought from her once and after that she really took advantage and hasn't stopped reaching out to me about joining and selling me stuff. i respectfully asked her to "stop in not interested" 2 times. then i had to block her number. she then went to insta to reach out to me. it's really absurd. i have then asked her twice a bit more firmly to stop reaching out to me. i'm no longer interested because she's completely overstepped her boundaries.

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    Mary Kay3d miracle set

    I have ordered and was charged for a 3d miracle set by consultant Kyleigh Burton. She told me she mailed in on January 17th. I have sent several messages of which no response. Tonight she finally responded and said she doesn't know what happened. She doesn't know where the receipt is. I have used Mary Kay for a very long time and will not purchase another item if this isn't resolved ASAP. She has charged me $75 of which I have no answers.

    Michelle Hartman
    11638 Lake Blvd.
    New Port Richey, FL 34655
    [protected]

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      Mary Kay — eye serum and representative

      I christina dodge had a party with mary kay Person-Lizzy. She used phone number [protected] and...

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      Mary Kay — mary kay

      So i was a mary kay consultant. I started in March 2018 and decided to quit 5 months later. Why? My director...

      Saint John

      Mary Kay Unit Leader Elice Stoner — false advertising and so listing new consultants

      This woman is promising things to new recruits. She advertised for example that if you book 15 appointment by...

      Mary Kay — timewise repair volu-firm the go set

      I purchased this skin care product, (a skin cleanser and skin tightening) from a Mary Kay Representative...

      Mary Kay — mary kay consultant

      So I ordered about $300 dollars worth of Mary kay products from a person I know. Fast forward a month and my...

      Mary Kay — gift card scam

      My son for mothers day bought me a special gift package which cost him sixty dollars it included a free...

      Mary Kay — I am making a complaint over a pay arrangement made for the 199.00 travel bags

      I attended a "free facial" party with Melissa Simms and Crystal Rodgers. I purchased 2 travel bags. Melissa...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay — Fraud and Theft

      I am reporting fraudulent activity from an encounter with Tracy Grodsky-Dunn. I encourage others not to do...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay — Homeless because of Tracy Grodsky-Dunn, Business is a Scam

      Work/Home [protected] Cell [protected] Website: http://www.marykay.com/tracygrodsky-dunn Tracy...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay — Unauthorized charges and Fraud

      I was rip-offed by this lady Tracy Grodsky-Dunn. I think that her daughter named Sarah Flauta was working for...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay Henry — Mary Kay henry

      Mary Kay Henry is a ripoff because she acts as if she is a leader for the people when in reality she i...

      Mary Kay — Was lied to did not get prize as promised

      Went to a fair at Mueler airport for a local school. There was a Mary Kay rep holding a drawing for product I...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay — Rude and pushy customer service

      I live in Japan and there is a Mary Kay cosmetics booth in one of our local department stores. I searched...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mary Kay — Scam, Fraud, and Theft

      Tracy Grodsky-Dunn lied to me and ended up stealing money from me. I also know that she is committing tax...

      Mary KayWill not make your day!

      I purchased over $120.00 worth of Mary Kay products at a Mary Kay Party. To all of our surprise I had a severe allergic reaction|. I was talked into trying different products instead of getting a refund|. I didn't have any luck with the other products either?. Now I am said to get around $60!.00 as a refund|.

      Imagine being excited about a new "age fighting" product and waking up looking like you've been stung all over your face by a nest bees!.

      That wasn't the reaction I expected, .

      Mary Kay did not make my day!

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        • Am
          AmberDear May 21, 2012

          If you didn't have a reaction to the product at the time of the party, then you are not allergic to the product. A reaction would have happened within minutes of trying it. What has been your routine up to this point? If you have been in a routine of NOT rehydrating your skin with a moisturizer, then you would have had the same reaction no matter what product you used. As far as a refund / exchange, I think you probably misunderstood how it works. Mary Kay is 100% refundable. However, there sales slips DO SAY that anything over $25 can be refunded up to midnight of the 3rd business day. If you waited after the 3rd business day, then the consultant was doing you a favor, of which she does not have to at this point, by offering you half the money back. If you receive money back, you should return the product back to her as well.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mary Kay Gray — Charging fee on my credit card after I spoke to you to cancel

        I called you all 2 months ago and ask to discontinue your service. You said ok. But you are still charging my...

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