[Resolved] Luminess Air / return policy
my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting my money back. The rep told me that I must have misunderstood the terms when I placed my order & she refused to look into the matter. At that point, I broke down in tears, told her about my grandpa & asked for a supervisor. After speaking w/ her supervisor, she told me there was nothing that could be done. So, now I am out $180!!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Luminess Air Customer Care's Response, May 30, 2014
Hello, this is Tori from Luminess Air. I am so sorry to hear that this has happened. I want to apologize for any confusion and the inconvieneince that this has caused you. Unfortunately, I am unable to look up your account information without a few more details about. I would be more than happy to look into this further and resolve this problem for you. I can be reached at [protected]@luminessair.com. I look forward to hearing from you.
Luminess Air Customer Care's Response, Jun 02, 2014
Hello there. I am sorry that you did not have a positive experience. I can assure you that we do not scam people. We try to provide the best product and service to our customers. We believe in full disclosure of all information upfront and will never process an order without authorization from a customer. We are always here to help our customers and are more than happy to answer any questions you may have about the system, ordering process, or estimated delivery times. Please do reach out to us at 1-888-793-7474 so that we can address your defective foundation bottles and get them replaced for you.
Luminess Air Customer Care's Response, Jun 03, 2014
I completely understand your frustration. I can assure you that we are not a fraud or a scam. I apologize for the delay in you getting your products and the inconvenience that you have experienced because of your broken foundation bottles. We are always more than happy to replace those products for you. If you call our customer service department at 1-888-793-7474 we can take care of that for you. Please send me a personal email and if you would like to speak about your personal account in more detail. My email is [protected]@LuminessAir.com. I hope to hear from you soon Jean. Thank you.
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