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Verified customer This review was posted by a verified customer. Learn more Review: Disappointing Results for Wrinkles After 40 Years

I've been usin' for 40 years now, and I gotta say, it ain't doin' nothin' for my wrinkles. Don't waste your cash on this stuff, folks.

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Verified customer This review was posted by a verified customer. Learn more Disappointing Experience with Order Not Shipped and Charged for Out-of-Stock Item ain't all that great, to be honest. I ordered something and they didn't even ship it to me! Can you believe that? And to make matters worse, the thing I ordered wasn't even in stock, but they still let me place the order and charged my card. What a rip-off! I'm really disappointed and won't be doing business with them again.

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Verified customer This review was posted by a verified customer. Learn more Review: Great Products, but Why Discontinue Favorites?

I been using for a long time now, and I gotta say, I'm pretty happy with it. I've been using Nutrix for like, 28 years now, and I don't see myself stopping anytime soon. I've tried other moisturizers, but they just don't compare. I mean, why fix something that ain't broke, right?

But, I do have one bone to pick with Why do they keep discontinuing product lines? It's like, come on, I'm a loyal customer here. I don't want to have to go searching for a new product every time you decide to stop making something. It's a real pain in the you-know-what.

Other than that though, I really do love They've got a great selection of products, and everything always arrives on time. Plus, their website is super easy to navigate. So, if you're looking for some high-quality skincare products, I'd definitely recommend giving a try. Just be prepared to switch things up every once in a while if they decide to discontinue your favorite product.

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Verified customer This review was posted by a verified customer. Learn more Poor Experience with Delayed Delivery & Poor Customer Service is not the best website to buy stuff from. I had a bad experience with them. I ordered something from them and it took forever to get to me. I didn't even know they canceled my order until I called them after 15 days. It was so frustrating. I couldn't even find their customer service contact information easily. I had to search for it for a long time. I don't think I will be buying from them again.

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Verified customer This review was posted by a verified customer. Learn more Disappointing Experience with Terrible Service and Customer Support

I gotta say, I was pretty disappointed with my experience on The service was just plain awful. I tried to make a purchase, but the site kept giving me errors and saying it couldn't complete my transaction. But guess what? It actually went through, and I ended up with three identical orders that I couldn't cancel. What a mess!

So, I had to wait for the orders to arrive, return them, and then wait even longer to get my card credited. It was a huge hassle, and I was not happy about it. And don't even get me started on their customer service. I had to wait over an hour just to speak to someone, and they kept putting me on hold and couldn't even help me in the end. What a waste of time!

Honestly, I don't think even cares about their customers. The personnel I spoke to were rude, disinterested, and slow. It was like pulling teeth just to get any kind of help. If you're thinking about buying Lancome products, I would definitely recommend going to a store instead of trying to buy online. Trust me, it's not worth the headache.

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Verified customer This review was posted by a verified customer. Learn more Review: Poor Customer Service and Mistakes in Orders

Hey there,

Last autumn, I got an order from, and the perfume sample that came with it was broken during shipping. When I contacted them about it, they told me to return the whole thing, and they wouldn't give me the full price back because of the broken perfume. I mean, come on, it's not like I was the one who shipped it! I even sent them pictures of the package as soon as I got it, but they didn't help me at all.

Anyway, I decided to give them another chance and ordered again, spending around $300 this time. But when I got the package today, I found out that they sent me the wrong products, which I found out online were only worth about $100. I don't understand how they keep making mistakes like this, and they won't even take responsibility for it.

So, my advice to you is to not use Instead, go to a store and buy your products there. At least that way, you know what you're getting!

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Verified customer This review was posted by a verified customer. Learn more Lancô Review: Missing Item, Frustrating Customer Service, and Refund Issues

So, I gotta say, I'm not the only one who's had a bit of a rough go with Lanc? I ordered a couple of their Spring Essential kits, and when they arrived, I noticed that one of the kits was missing a Genefique serum. I hopped on their online chat to let them know and even sent over some pictures of what I received. I just wanted the missing item, but the customer service rep said they'd give me a refund instead. I asked if I needed to send back the incomplete kit, but they said I could keep it. (Honestly, I just wanted a complete kit, but whatever.)

They said I'd get an email to confirm the refund process, but I didn't hear anything for a few days. When I followed up, they said I needed to send back the incomplete kit to get the refund. But here's the thing: I bought these kits as gifts for my friends, and I just wanted a replacement. But for some reason, Lanc?me's back office team was all about refunds and not replacements. (I have no idea why.)

After all that frustration, I decided to just return my online purchase. I'd made two purchases, each over $200, so I hope they refund me promptly. Honestly, it's just not worth the hassle to buy from Lanc?

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Verified customer This review was posted by a verified customer. Learn more Terrible Experience with Lancome Paris Canada: Wrong Number, Language Barrier, and Unfulfilled Promotions

My experience with Lancome Paris Canada was absolutely terrible.

First off, they gave me the wrong customer service number when I called. They gave me the US number instead of the Canadian one. When I finally got the right number, I was put on hold for what felt like forever.

Secondly, when I finally got through to someone, it was a relay agent who only spoke French. I don't speak French, so it was really frustrating trying to communicate with them. Eventually, I was able to speak to someone who spoke English, but it took a lot of patience and waiting.

Thirdly, I ordered a product that was supposed to come with a promotion, but when I received my order, the promotion product was out of stock. I was really disappointed because it was still being advertised on their website. I asked for a refund, but they told me I had to pay for my own shipping and they could only offer me a 10% discount on my next purchase. It was not acceptable to me at all.

Overall, I was extremely disappointed with my experience with Lancome Paris Canada. If it wasn't for my mom asking me to buy something for her, I wouldn't even bother trying to buy anything from them again. It's really frustrating when companies don't deliver on their promises and don't make things right for their customers.

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Our conclusion: ComplaintsBoard has reviewed and concludes it's largely legitimate. Interactions with's website can generally be safe. You can trust's services, but remain informed and cautious. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. you are considering visiting, which is associated with, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation. website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About is the official website of the renowned French luxury cosmetics brand, Lancome. The website offers a wide range of high-quality beauty products, including skincare, makeup, fragrance, and haircare. Lancome is known for its innovative and effective products that cater to the needs of women of all ages and skin types.

The website is designed to provide a seamless shopping experience to its customers. The homepage features the latest products, promotions, and offers, making it easy for customers to stay up-to-date with the brand's offerings. The website is easy to navigate, with clear categories and subcategories that allow customers to find what they are looking for quickly. offers a range of skincare products that are designed to address specific skin concerns, such as aging, dryness, and acne. The brand's best-selling products, such as the Advanced Genifique Youth Activating Concentrate and the Visionnaire Advanced Skin Corrector, are available on the website. The website also offers a range of makeup products, including foundations, lipsticks, and eyeshadows, that are designed to enhance natural beauty.

In addition to its product offerings, also provides customers with expert advice on skincare and makeup. The website features a blog that provides tips and tricks on how to achieve the perfect look, as well as product reviews and tutorials. Customers can also access personalized skincare consultations and makeup tutorials through the website.

Overall, is a comprehensive and user-friendly website that offers high-quality beauty products and expert advice to its customers. Whether you are looking for a new skincare routine or a bold new lipstick, has something for everyone.
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024

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