Lowe's Home Improvement / awful experience
On October 16, 2008 I went into Lowes, located at 2250 Lake Washington Blvd, West Sacramento, CA to see if they could match the paint to what I have in my living room, which is beige and spoke with an associate in the Paint Dept.. I was assured he could match the paint. After taking the paint home and painting the wall I was trying to match I noticed the color wasn’t even close to the rest of the living room. I took the paint back to the store and again I was told by a different associate the color that had been mixed was wrong and that he could however mix the correct color. I again took the paint home and again painted the wall and again the paint was not only wrong, but further away from the color I was trying to match than the first can. I again took the paint back to the store and again was assured that they could match the color and again they couldn’t. After painting the same wall three times with no success from Lowes I decided to go to Kelly-Moore in West Sacramento. They matched the paint perfectly the first and I am very happy with the results, but not with Lowe’s, not only because of all the work they had me doing in painting the same wall over and over, but the attitude of the store manager when I explained the problem. I went back into the store October 26th at approximately 6:P.M. and asked to speak with the store manager. I was greeted by a young man and I explained the problem I had experienced with the paint and told him that since I had spent so many hours painting the same wall over and over because of the inability of Lowe’s staff to match the color after being assured they could I felt I should be compensated for my time. He asked me what I had in mind. I told him I was also there to pick up a new fireplace screen I had order and I showed him the receipt of $231.66 and asked him if he could adjust the price. His reply was just a flat, “NO”. I then said, “then I could cancel my order and go over to Home Depot and purchase the fireplace screen from them couldn’t I?” His reply was, “THAT’S RIGHT.” Being unhappy with his attitude I then asked the name and address of Lowe’s C.E.O. and he told me he didn’t know who that was, but gave me the main offices phone number. Well, I didn’t cancel the order for the fire place screen although I felt the store manager didn’t care if I did or not.
I sent a letter to Robert Niblock, Lowe's C.E.O. and his office didn't have the courtesy to reply. Instead they notified the store and told them to call me, which they did. While I was at work two phone messages were left on my home answering machine. One message was from the store manager and the other from their district manager. Both leaving the same message, "THEY WOULD CALL ME BACK REGARDING MY COMPLAINT." They never called back. After waiting a considerable time I sent another letter to Lowe's C.E.O. and again I received the same messages on my recorder.
Now I have cancelled my Credit Card with Lowe's Companies and I will never set foot in one of their stores again. My friends and neighbors all saw what Lowe's put me through and the feel the same way.
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