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Logan's Roadhouse
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Logan's Roadhouse
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1.1 146 Reviews

Logan's Roadhouse Complaints Summary

5 Resolved
141 Unresolved
Our verdict: If considering services from Logan's Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Logan's Roadhouse reviews & complaints 146

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12:21 pm EST
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Logan's Roadhouse service

Called to get a menu faxed as the menu online did not have prices. The man who answered the phone said to look online, I told him there were no prices. His response was to come in to find out. I asked for a manager and was disconnected. I called back and asked for a manager Jim he apologized and stated he would speak to the employee but that the employee was new. I asked him to please FAX menu as I was buying lunch for 10 of my employees, he said he would. I waited a half hour, no menu. I called back and he stated he would re FAX and verified FAX #. Hour later, still no menu. Our FAX is working. Very poor customer service, will never purchase from there again and will tell everyone I know about the lousy service.

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4:16 pm EDT
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Logan's Roadhouse oversalted steaks and other food items

At first the food was out of this world always great, even the service is always friendly and these employees are bending over backwards to make their customers feel great. Well the service is still great but the food is horrible and I miss having a great steak and all the trimmings. I was at a point where I send my husband way on the other side of town only pick up my buttery steak, and this would be during the week and on the weekend. Wow now, I am so dissappointed in the food and my favorite Restaurant. This used to be the most romantic restaurant ever. I think that you guys change chef's way too many times and there are some cooks who just don't care how the food tastes and that is a shame. The Kitchen should be the representation of the entire Restaurant. Yes, the Kitchen makes the Restaurant. If you get bad food items, as a customer, you do not go any further because a customer's dissappointment carries a long way. My name is Petra Perez and my contact info is [protected], my email is [protected]@att.net Thank you for listening to my complaint.

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4:13 pm EST
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Logan's Roadhouse steaks

I have, in the past been a frequent client of Logan's Roadhouse in Memphis, Spring Hill and Murfreesboro TN. I know they have no capability of producing a good "Pittsburgh" steak due to the grilling capabilities, however in most cases they try to, with pepper, make a pretty tasty steak. Recently, in Spring Hill I ordered a "Pittsburgh" logan's rib eye. The waiter came out with a 1/2"piece of steak that was barely brown on one side. I returned the steak giving them a chance to correct the problem. Sometime later he came out with the same steak overly well done. I was with a party of 8 and therefore elected to accept it, however did not eat a bite. This is to inform you that, in the future, I will no longer be a customer at Logan's Roadhouse. I put Logan's steaks in the same category with Ryan's, Olympic or similar"steak house"restaurants. I think a 1/2" piece of steak would be great for breakfast, but not for dinner.

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7:51 pm EDT
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Logan's Roadhouse taken to long to take our order after we were seated 20 minutes

My Husband and myself, went there Sunday sept.25 2011 to eat for our anniversary. got there got seated. no one came to our table. to say she was our waitress or that she would get back with us or anything. we sat there for 15 minutes. and Itold my husband, thats enough. We ate the same restaurant in Clarksville tenn. on August the 25. and it was so nice. the people were very very on thier jobs. We had a wonderful experience. but in Memphis thier were plenty of waitresses and waiters around doing nothing. to me thats poor management skills. and I love logans food. my husband really loves the bar-b-q meatloaf. I will try another logans in a different location.

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1:05 am EST
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Logan's Roadhouse was not seated after 2 hrs

No one was courteous on this shift on Saturday, January 29 between 5.00 p.m. and 7:00 p.m. Was refused sitting after waiting 2 hours. We were told some many lies. The manager said they were not equipped to handle our party of 14. No one told us this information when we arrived at 5:00. We received a pager and were told it would be about 40 minutes. The hostess argued that we had not been waiting an hour. At this point, around 6:00, we were told by a waitress that seating was being prepared and tables were being cleaned off, but that seating was given to another customer. We were even told by the manager that they did not take reservations but some customers walked in with a reservation and were immediately seated. He then had to retract his statement regarding reservations. Was then told it would be a while by the hostess who laughed at me in my face. Was then told by Manager, even when I personally saw seating was available again, he could not seat us. I told him we people who were on medication, he still insisted he could not seat us. Told me he was doing the best he could. Told me to contact corporate and walked away.

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12:00 am EST
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Logan's Roadhouse good way to lose a lot of business!

My office that I work for (Dr's Ofc) went to Logans for a farewell lunch for one of my co-workers. We had placed our order at which time our drinks were brought to us and then we waited.

Then salads were brought to those who ordered them. We the proceeded to sit in the restaurant for a total of 45 minutes waiting for our food at which time the Doctor informed the waitress that we could not wait any longer that they need to bag our food to go. They brought the bags to us and we paid for our bill. When we got to our office and began to give out the food we found out that 3 peoples food were missing. The Doctor called to the restaurant to complain and the assistant manager stated that she could not give back our money today that the General Manager would have to do that tomorrow. our office has done business with this restaurant on many occasions with the drud rep's who come to our office and brings food. I believe this is a very poor way to conduct business with any one who visits their restaurant on a regular basis. This is a good way to lose a lot of business.

Read full review of Logan's Roadhouse and 30 comments
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Ledgia Gregory
, US
Apr 02, 2023 10:16 pm EDT
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Went to this place because my granddaughter picked it for her birthday on March 19th.Had to eat my food with my hands. Received no silverware. Had to wait 20 minutes for a glass of water. Was there an hour and forty minutes . Never received such poor service ever! Used cash to pay because who know how long it would take to run a credit card!

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Jullie 7
, US
Mar 18, 2023 6:10 pm EDT

I am just sad because you went up in price with your early bird meals from 9.99 to 10.99 and now the 6oz steak is no longer on menu. Also you can't get a baked potato, baked sweet potato or even broccoli. Please at least add the baked potato, broccoli, salad, and baked sweet potato. Yours truly Jullie

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MarkEdward
Florence, Ms, US
Nov 20, 2022 4:34 am EST

Pearl, MS

Second visit in 3 months. First visit same as 2nd. Cold to Luke warm food. Baked potato will not melt butter, broccoli had cold pods.

Food should be served hot to restrict bacteria.

Date: 11-12-22

Check Number: 1303081

2 chances in 3 months, time to improve, did not improve. Will not be a 3rd chance.

GET YOUR ACT TOGETHER

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Dom the Rabbit
, US
Sep 10, 2022 10:51 pm EDT

Date: September 3rd 2022. Both of the people who had a garden salad tonight had thrown it all back up about 10 min after eating it. The manager was very rude in turn after explaining the situation.

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April Oliver
, US
Feb 12, 2019 5:16 am EST

We ordered a kids chicken tender meal and the chicken tenders weren't cooked all the way. They were pink inside and we didn't notice until my child had eaten 2.😣
Absolutely unacceptable and I'm extremely disappointed.

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Jkralik100
, US
Nov 06, 2018 12:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Last visit I was given a glass that had lipstick still on glass ridge
This visit. Dirty silverware
And table was filthy, see pic attached
Need to reserve so many hours of work to clean up! Service was good but brought me the wrong steak which was raw bleeding to a dry steak. That I could not even finish.

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Josephar
, US
Oct 14, 2018 5:20 pm EDT

How do you only cook only a few chickens on a Friday. When lots of people come out to eat. You might put on your menu try your luck. Glad I go don't come here a lot. Just give apple bees. this place sucks.

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Lorraine Wernicki Romeo
, US
Sep 18, 2018 9:20 pm EDT

Kate was wonderful. The entire staff was helpful. Food came out fresh, hot and with a smile. I recommend Logan's roadhouse in plainfield in. Again thanks late for making a rough day into a great night.
Kym and Lorraine

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lnltreasures
, US
Sep 02, 2018 3:18 am EDT

you need to change the slaw recipe it is not your best it has change for the worst several of my friends have noticed the change. and you need to give a better selection of steaks and need to add a soup such as broccoli and cheese soup would be nice.

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Maureen8950
, US
Jul 29, 2018 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Today we ate at Logan what a big mistake! We order whole chicken barque, what a laugh we received a cornish hen. On the menu they show a big chicken and no where does it say cornish hen. We complaint to manager and all she said everything is done in corporate. You also need to be aware if you use your credit card and pay cash for the tip, if you leave tip line blank and they will put their own tip. They have done this to my brother three times and to us once. This company is very dishonest and I will never go back! I feel this fraud when they add their tips.

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Contact Logan's Roadhouse customer service

Phone numbers

+1 (844) 656-4267 +1 (800) 815-9056 More phone numbers

Website

logansroadhouse.com

Most discussed Logan's Roadhouse complaints

good way to lose a lot of business!
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