LoanCare / / mortgage

Virginia Beach, VA, United States
Contact information:

Loancare was servicing my mortgage in 2014. They sold it to another company in March 2015, but when I went to refinance my mortgage in 2017, I found out that Loancare failed to take the debt off of my credit report. When I called them to have them take care of it, they put the monkey on my back, telling me I should submit paperwork to the credit agency disputing the debt. When I complained that this was their fault and they should take care of it, they asked me to submit an email to their customer service department to resolve. It is so annoying when companies don't do their job and then try to make you do their work for them.

May 9, 2017

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