Litton Loan Servicing LP / No customer service
Litton Loan Servicing is HORRIBLE!!! I was a customer of Fremont Investment and Loan until they claimed bankruptcy and was sold to Litton. It has been a MISERABLE few months with this company. They continually let you know as you wait on hold that they are a collection company and any information obtained will be used to collect a debt. However, I do not owe any debt; in fact, I have never made a late payment, nor missed a payment in the 3 years I have owned the home. They treat you like you are in foreclosure every time you call. They don't return calls, lose information and talk rudely to you. When you make a payment they double charge a service fee on both the first and second mortgage! I applied for a modification four months ago. I called every 2 weeks for two months to check on the status. Several customer service reps confirmed for me that there was no new progress and they had three months to process the application. Finally, almost at the 3 month mark a representative finally tells me that my paperwork was lost and never actually made it to be processed! I was forced to reapply with no consequence for Litton, no one was held accountable, and now I have to wait in line behind hundreds of other applicants who applied after me. I asked for a manager to call me over 10 times now and she is always away from her desk or unavailable; never returns my call. I wish this company had never come into my life and want everyone to know what a nightmare they are. There is no service in their customer service.