LG Electronics

I suppose major appliances are bound to fail at one time or another. When they do, you would expect the manufacturer to repair them in a timely manner and stand behind their warranty and abide by applicable law. My horrible LG experience demonstrates that this is a company with a complete lack of concern for the customer, an extremely poor repair network and repair process, and willingness to avoid honoring their warranty obligations.

After the first use, the WM2501H steam washer was vibrating to the point where I could see the drum oscillating by 2-3 inches and I could hear components within the machine loudly banging against each other. After nine service calls of repair personnel sent by LG from three different locations, they still couldn't fix it and refused to replace it or refund my purchase price.

After the fourth unsuccessful service call an LG service supervisor offered to exchange the unit. Two weeks later, LG said there is no way they would exchange it. Rather they said even though the symptoms were observed by their repair people (and are on video) if the service technician cannot identify something to fix, then the problem is not with the machine, therefore the washer is not broken.

Conclusions reached by various LG repair personnel that looked at the washer and attempted to fix it indicated that (1) the stator needed to be replaced (the next repairman said it didn't), (2) the leveling screw was broken (the next repairman said it wasn't), (3) it was designed to oscillate that way so that the clothes wouldn't stick together and finally (4) that my house design was faulty. These excuses illustrate either a lack of capability of the LG repair personnel or a determination by the company to avoid replacing the unit or refunding the purchase price. In case you are wondering, the problem was not a function of leveling. The machine was "re-leveled" at almost every service call. When I reiterated the warranty obligations to LG supervisors at their headquarters, they arrogantly replied "Go ahead, elevate it."

I eventually got Home Depot (not LG) to refund the purchase price and I am grateful for that. I purchased a GE steam washer to replace the LG and it has not exhibited any of the vibration problems and appears to be a slightly better at cleaning clothes.

The bottom line is if you buy an LG appliance you better hope that it doesn't break. And they do break. The dryer failed within hours of returning the washer. LG sent a repair person who identified a malfunctioning component and supposedly ordered a replacement from LG. When I called after eight days the authorized repair facility said they still didn't have the component and didn't want to fix it.

my washing machine is not working .its model no-WS-F7131FN.Sr no-70/NLHV001281.PLEASE DO THE NEEDFULas early as possible

When I want to record some thing it automatically switch off this happen in auther function also imie no-a00000217daabe s/n-006cyhe0009809 purchased on [protected] my email [protected]@gmail.com

This is about a case of my 32 inch LG LCD tv having model no. 32LG30RA. I am unable to switch it on since there is some power problem. I complained to the Customer Service people and they send a service guy who told that the SMPS has to be replaced which will costs around 4000 bucks since it is out of warranty. The product became non functional just days after my warranty period expired.
It is another clear case of how LG LCDs have a defect in them. I have seen many LCDs from Samsung, Sony and others but no one have complained about any problem particularly within 1.5 yrs of date of purchase.

Picture problem.

hello sir
maine apke compeny ka lg gw 620 mobile 6 month pahle kharida tha lekin maine jis kam ke liye kharida tha wo us kam nahi a raha hai. us mobile ke koi bhi internet function kam nahi kar rahe hai. us mobile ke koi bhi applictin ab tak market me nahi aye ha. us version ke bager wo mobile kam nahi karta hai to please us mobile ke other version kab tak muze mil sakte hai aur jald se jald un version ki jarurat hai taki mera mobile kam kar sake. apki company ne mobile lonch kar diya hai lekin ab tak unke version nahi laye gaye hai. agar is tarikese ap apni company ka kam karonge to wo costemer ke cath chitting hui hai. aur mai har mahine apke company ke service station me jata hu aur wo har bar muze kahte hai ki ab tak lg gw620 ke version nahi aya hai to please ap jald se jald uske version hame de. nahi to muze wo mobile apki company ko wapis karna honga. to please us mobile ke version muze jald se jald de aur kab tak ayenge ye muze bata de.

thank you
ravi mendhekar (nagpur) india

my colour t.v. which i had took frm sadhana electronics a month ago has problem its having black & white colour i had complaint in nallasopara lg serive station so the engineer cam to my home & said my mom showed some buttoun & said problem will b solved but still the same one & there was no current & he did not cheked my t.v. and went away he did not made paper so that i can go forward also

I had my wall oven installed in February, started using it in May, in October decided to try the self clean option. That was a mistake! The oven locked, never re-opened and the display was dead! I've been without an oven now for over a month. It seems LG doesn't carry any of the parts needed for it so I've had to wait FOREVER to get it fixed. Firstly, if you don't thoroughly test features of the oven, don't bother including them in production just the sake of having more features! Secondly, if you want to support your products and earn the respect of customers, deal with the issue QUICKLY! Don't expect people to wait weeks upon weeks to get the damn thing resolved!

Dear Concern,

We have bought LG Microwave oven on 3rd nov and urging for demo as we are not familiear with operating procedure, regarding this we have made request three times in LG customer care([protected]) also, but no response we have got from them inspite of continous follow up with customer care, it seems we have done a big mistake, if we were aware of that LG treats its customer like this after sales we would have never gone for LG product and definitely I will never burn my fingers again in buying LG Products.

Demo request No is given below:-
1) 10b0626070
2) c10b1035740
Birender Dalal
[protected]

First this company showed on their "ordered" form a device I had not even ordered...after that faux pas, I cancelled the one I did (within a day - it had not even been shipped yet!) I sent both devices back right away. Then they fought my VISA company tooth and nail to refuse to credit my card. Don't go anywhere near this company. See all the other complaints. Wish I had seen them first.

The L.G. Split Airconditioner was purchased freom M/s Satyam Electronics Bandra, Mumbai on 3.11.2010 vide Invoice No. 051008 and the unit was delivered on 5.11.2010. However till date the unit is not installed, as the Site Checking Report filed by M/s Bhushan Airconditioner Pvt. Ltd., one Mr. Ajay having mobile No. [protected] has informed that the voucher for free installation has not been received by their company. When the dealer was contacted the same excuse was given that the LG company has not sent the vouchers to them. Due to this sort of attitude, the A/C unit has remained uninstalled till today. You are requested to look into the matter urgently and notify the concerned to do the needful
Your immediate rely is solicited

Purchased $2500 LG refrigerator at Home Depot. Supposed to get a $100 rebate from LG. Submitted all required information the same day purchased product. It's been over two months and status shows pending. Have tried numerous times to contact rebate center with no luck. LG customer service says it is not their problem, rebates are handled by contract company. Overall, HORRIBLE service from LG, Home Depot could care less. Buyer beware! Have found LG to be less than upstanding company on other products as well. They do not have any local service techs, relying on contractors that want to be paid up front since they say getting reimbursed from LG can take months. So much for the warranty!

I wanna set my internet into my mobile phone. Can please show how to go about it. .

We bought a 2007 LG washing machine at Home Depot. In 2010 it broke down. the LG repairman told us that the part that broke down was a water pump manufactured in 2001! Home Depot tells us that's unacceptable. LG tells us too bad.

The touch screen on my phone is not responding to the related icon. I purchased my phone on 12-18-2010. My At&t paper stated there's a one(1) year Manufacturers warranty. However, after contacting AT&T, I was told that the small oval dark spot(1/2 inch) that is visible on the center of the screen when the phone is off is cause from the phone "bleeding" FROM THE INSIDE. So, the DAMAGE is not covered. I did not drop nor use my phone carelesly! I bought an AT&t phone because I want a quality product. NOW, I A SO DISAPPOINTED! IF MY PHONE IS NOT REPLACE IT WILL CANCEL MY CONTACT AND EVER BUY NOR USE ANY AT&T PRODUCTS AGAIN!

i have bought refrigerators with 5 year warranty (800$)from grewatti group in syria (mahmalgi distribution) and when the tape of the freezer is crash (magnetic tap of the door of the device did not work very will after one year of buying your product ) the customer service in Syria refuse to fix the problem with bad dealing with the consumer or end user and this occur will harm the reputation of lg in Syria

after manny calles to the custmer services in syria they came and put hot watter on the door of the freezr and this is not usefull and then they did not care about any complaines of us ...
is this is real warrenty?
Jamal hima
syria -damascus
[protected]@ymail.com
with best regards
23/Oct/2010

i brought LG washing machine from Vandana Distributors nashik. it took 2 days to deliver the machine at my door step.
i called customer care they told me one of the service engineers will contact me in 3 hours & in 24 hours the demo & installation will be done.an engineer named SAGAR (mob:[protected]) called me n said that he will be coming @5 pm at my house, then around 5:30 i had to call him so he said he'll come tomorrow around 11am. next day i called him around 1pm he said he is out of station he will send another man, he called me around 4:30 pm he said he will come around 11am next day.next day i called him i called directly customer care, a guy named SALMAN attented my called saying he is sorry on behalf for the late service, he said the installation will be done maximum till evening & he gave me nasik's head services a lady named mrs patil(mob:[protected]). i called her around 6pm, she said it will be done same day before 8pm but a person mr X(mob:[protected]) said he will come around 11am next day. next day i called mr X around 12noon he said that company is loads of customer to attend so it takes time, he will reach me around 1pm.
after that i called again customer care n they gave my no. to service center in nasik { [protected]}. then a person named SANDEEP called me saying that service engineer will come at my place exactly @ 2pm.
but once again it didnt happen, then i called at service center([protected]) around 3 pm, I dont remember the persons name that picked up my call he said service engineer will come but i said that i want to speak to their service manager so he transfered call to service manager his name is BALERAO. he said that they have loads of customers to attain then there were some rude words exchanged and at the end he said "Tumne koi esaan nahi kiya LG ki machine leke" F***ing son of B****.
After few i gotta call from earlier service engineer SAGAR ( mob:[protected]) he said he will be coming around 3:45 pm.
he came at that time n while showing demo he said " we have loads of customer to attend" then i said " in todays competitive world nobody( read customers) waits for any company"
then SAGAR replied " tumne LG ki machine kharidi hai LG company ko nahi"
see the way talk to their customers F***ing son of B****.
i would rather say purchase from samsung or some other non reputed company, they will give good service.
LG means LOWER GRADE F***ing S**T company

I HAVE PURCHASED MACHINE DATED 8-3-2009.THERE HAS A LEAKAGE FROM MACHINE AT THE BOTTOM . PL Z GIVE A COMPLAINT NO. AND ATTEND THE COMPLAINT .ADDRESS-MILIND SURESH KULKARNI 1-13 CHANDRASHEKHAR SOCIETY S.N ROAD ANDHERI EAST NEAR FLY OVER BRIDGE MUMBAI -69.MOBILE NO.-[protected]..LAND LINE NO.022-[protected].

We have purchased LG refrigerator 195 SADG5 on 29-03-2010.
the problem with the refrigerator is that the cooling system is not at all working.
Please look into the matter as soon as possible.

RE LGWM80490NPR - FULLY AUTO- WASHING MACHINE - SERIAL NO 812AW00335

I purchased the above machine from your Sri lanken dealer ABANS (PVT) LTD Peliyagoda Branch on 6th April, 2009. It was working in perfect order for sometime and I admit it. However, it was giving trouble last July this year. As the machine was now out of order – I took it to Abans Service Department for servicing. There, I was given a work shop Job card in which the fault was marked as ‘PCB FAULT’ and the cost of the job I was told, would be around Rs.19, 000/- (180 $ )

I was shocked to see the Bill as I was expecting a minor amount for replacing some spare part or two, but having to replace a total Unit after purchasing and using merely 1 ½ year is something I cannot accept. I complained to Mr.janka Hettiarachchi ( GM- Technical ) about this and requested me to pay Rs.18000/=. ( 173 $ ) I have also written to LG mother company about this matter and they have requested me to send my postal address.

It is only a few months after lapsing the guarantee period and I feel it is very unfair to charge me for a complete unit. Being such an esteemed organization and LG being a such a reputed Brand – I feel something fishy in this affair.
I check with electronics engineer', he says it has only IC fault ( IC No is KID 650004AP ).BUT YOUR SRI LANKEN AGENT TRY TO REPLACE TOTAL PCB UNIT INSTEAD OF ABOVE IC BECAUSE OF THEIR BAD BUSINESS SYSTEM

Therefore, I appeal to you to intervene in this matter and grant me some redress.

Yours faithfully,

Lalith Bandara
[protected]@gmail .com
[protected]