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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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1:11 pm EDT

LG Electronics service center can't solve mobile issue

I bought a LG V20 on March 2017 and sent it after two weeks of trying to resolve an issue.

Out-of-the-box there was an issue with screen brightness and time out that when set certain settings then restart the mobile it goes to the default settings.

Sending the mobile to LG service center was a huge waste of time since the issue is not resolved and that service center claimed the issue is a phone feature.

Trying update the firmware didn't solve the issue.

You may contact me via email: [protected]@outlook.com

Please advice.

Thank you

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11:10 pm EDT
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LG Electronics lg g5

I've had this phone for about 9 months now and I have to say I'm really upset with it. The battery is always overheating and when that happens my screen will freeze and applications won't work. A few days ago the power button stopped working. Its even more frustrating since the screen has a delayed reaction to my double tap and takes a while to wake the screen.
I'm really disappointed with this product and when I bought it, I was trusting in LG that I would get a good, reliable phone. Well, I guess I was wrong.

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5:25 pm EDT
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LG Electronics refrigerator

LG Refrigerator, Model: LFXS296226W
29 cu.ft. Ultra Capacity, 3-Door French Door with Dual Ice Makers

April 27, 2017

We bought this Model about 1-1/2 years (17 months) before we started having major problems. This purchase was based on some research along with the "Consumer Reports" rating. On Jan 15, 2017 the unit quit cooling and freezing. A service tech (whom LG advised us to use) said that there appeared to be a leak and it would have to removed and worked on... needs to be repaired. Then we noticed that we had purchased a Three-year "Extended Warranty" on two of three LG appliances we had purchased from Grand Appliance of Appleton WI at the same time (washer, dryer and refrigerator). Upon contacting Grand Appliance of Appleton WI we were told that there was nothing they could do. We would have to work thru and with NSI Protection Plus Insurance Co whom serviced the Extended Warranty sold to us by Grand Appliance Co. This is when the problems really started! The first repair visit on Jan 16, 2017 as stated above. The second "diagnostic" visit was on Jan 19, 2017. The third repair visit was on Feb 8, 2017 (over three weeks without a refrigerator-freezer already). A compressor and dryer assembly were replaced. The unit worked intermittently (had to set the frig temp at 30-degrees and the freezer temp at 6-below zero (as low as it would go). Food in the freezer never really froze solid. On March 22, 2017 the unit quit working completely. A fourth repair visit could not be rescheduled until April 4, 2017 (two more weeks). $974 worth of parts was ordered (Condenser, Compressor, Dryer assy, Evaporator and Main Board). On April 4, 2017, the fourth repair visit was made to install all of the above parts, which involved two repair technicians. One day later, April 5, 2017 it was 69-degrees inside the refrigerator/freezer. A fifth repair order was placed and on April 10, 2017 (another week later) the repair technician determined the unit non-repairable on April 10, 2017. A week later a call was made to the NSI Insurance Company to find out what was happening with a determination on the insurance policy. I was then offered and accepted a new replacement of the same make and model. Now another week has passed and still no further information about the replacement. Well over three (3) months without a refrigerator that does not work at all or only works intermittently, letting freezer foods get soft! Maybe all LG employees should experience these problems and see what a hardship this causes . . . food spoilage, moving foods to other neighbors and relatives refrigerators and freezers (some 10-miles away), extensive clean-up on two occasions, and all the time that we lost waiting on parts (1 to 3 weeks) and repairs, running to neighbors and relatives, the hardships of having family and friends over, preparing snacks and meals, making repair calls, many follow-ups with NSI Protection Plus Insurance Co. They never contacted us, to keep us informed on anything! These were the first LG appliances I have ever purchased . . . never again. This was the first time I ever purchased an Extended Warranty . . . never again. There was no “customer service” from any of the parties involved in this very disappointing ordeal. After another call, I was just informed that a replacement refrigerator should arrive May 3, 2017. We will see if it happens? Four months without a working refrigerator!

A brief summary of the above.
8/31/15: Delivery of a new LG refrigerator, washer and dryer with Extended Warranty on the refrigerator. $2, 389
Refrigerator Warranty: $249
1/15/17: Refrigerator Quit freezing and cooling. (16-1/2 months after purchase).
1/16/17: Non-warranty Company made service call # 1 to home. $83.95
1/19/17: A & E Factory Service (NSI Insurance Co) service call # 2. $303.95
2/8/17: A & E Factory Service (NSI Insurance Co) service call # 3. $745.63
2-8-17 to 3-22-17: Worked intermittingly, not cooling or freezing at proper levels. Made service call.
4/4/17: A & E Factory Service (NSI Insurance Co) service call # 4. Repairs made. Never worked. $1, 288.41
4/10/17: A & E Factory Service (NSI Insurance Co) service call # 5. Declared Non-repairable.
4/17/17: Called NSI Insurance Co to complain. Promised a brand new refrigerator of same make & model.
4/25/17: Filed a complaint with LG.
4/27/17: Called Grand Appliance & TV of Appleton WI to see if they could help me get some answers. They informed me that they had a new refrigerator arriving on May 2 ready to be delivered on May 3.

Four months without a working refrigerator!

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8:54 am EDT
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LG Electronics tv

Spent the better part of 2 days talking with executive services with LG. I discussed with them the problem with my 55 inch LG flat screen. It is two and a half years old in the back light panel went out. The cost for the parts in the repair is over $800 ..yes folks $800. Because the television is past the 2 year extended warranty by three months LG was not willing to do anything to help me. Also, the part is on backorder and I'm not even sure when I can get it. But be very clear I am not putting $800 into a television at this time. So please, when going to buy a new television please check what kind of customer service is provided for your product. LG will never get a dollar of my money ever again nor would I recommend their product to anyone. I purchase the TV through Dell, also talked with them for more than an hour and all they were willing to do was give me $43 towards a brand new $1, 500 TV. I've been a customer of Dell for more than twenty years have bought many items from them also. They are a wholesale dealer for LG products after discussing this with LG for the past 2 days I told them it will be my life's mission to post something everyday on this website so people know what kind of customer service they provide. I hope this helps... I wished I'd done more research and read customer complaints because after checking Google I found pages and pages of the same problem from most of the LG televisions and yes folks most of them were less than three years old ... shame on them

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Update by S. hallway
Apr 28, 2017 8:02 am EDT

Please before u purchase a lg product... Read the reviews... My 55" smart tv went bad after 2 1/2 years... The back light panel went out... Cost for repair in excess 800$. Oh yah... Can't even get the part... On back order... After reading reviews... Found out this is a very common problem with lg... They offered no solution to stand by their product... Shame on them.

Update by S. hallway
Apr 29, 2017 8:37 am EDT

After 3 grueling days of talking with LG customer service... it is apparent they will do nothing about my 55"tv that is 2yrs and4 mon.old and broke...b sure to check reviews before u purchase a LG product... they DO NOT STAND BEHIND THEIR PRODUCT.

Update by S. hallway
Apr 30, 2017 12:05 pm EDT

Purchased an LG 55 inch Smart TV approximately two and a half years ago. I suddenly experienced an issue with the TV screen going black. I got on the website e of LG to see what might possibly be the issue, when to my amazement I found hundreds and hundreds of people with LG TVs with the same problem. I contacted an LG service man to repair my TV. found out it will cost approximately $800 to fix my television that I originally paid $1, 400 for brand new. I've contacted customer and executive service of LG personally. After several days and talking to multiple people it was apparent that nobody was going to stand behind their LG product and even meet me halfway and fixing my television. I hope this helps other people in the future to check the reviews on not only the TV they're thinking about purchasing, but what kind of customer service is provided to them once they have an issue. I wish I would have done more research before I purchased a TV from LG. I did tell LG that I would be on the website and the complaint department daily until somebody reads this and decides to do the right thing and look at the problem of these televisions and why the backlight panel is going out over and over and over again. Until then I will wait to hear from the service department and customer service. I hope this helps.

Update by S. hallway
Apr 26, 2017 8:24 am EDT

I purchase this television approximately two and a half years ago as a retirement gift to myself. Suddenly the TV screen went black I had no picture but the audio was fully intact. I Googled and put in the television model number and asked if anyone had any idea what might be wrong with my television. I was amazed when I got thousands of hits of people with the exact same problem with the television. I called an authorized LG repairman and found out the cost to repair my TV was going to be in excess of $800. Also the part is on backorder and they do not know when it will be in stock. I contacted LG directly for some kind of resolution and I got no support whatsoever. I was pretty much told that because the warranty and extended warranty work over it was no longer their responsibility. Now I find myself with needing to either fix the current TV or purchase a new one. I don't feel that I am being unreasonable looking for either some help resolving this problem or purchasing a new television period I am still waiting for an

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12:31 pm EDT

LG Electronics refrigerator and customer service

I purchased an LG refrigrator and it stopped cooling and working properly less than two years when contacted the service unit they respond very irresponsibly and slow.eventually they took the machine and told us to pay for the gas and service which means that the guarantee you are writing and announcing is false or your service unit is smuggling or you have a bad representative in Sudan.We the sum requested by your people.now again and in less than three months the refrigrator is faulty and does not wish to freeze or keep our staff frozen.
You either have a bad product or bat customer service or bad representative or the all of them.
I don't think I can recommend these products to a friend at least in Sudan.

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lghater
, US
May 01, 2017 8:31 am EDT

Our three year old LG Three door was purchased at HH Greg in Dayton, OH. It failed and we spent three months on the phone, email, and failed service calls and failed extended warranties (LG's suggested providers) with no success. One service man came from Northern Kentucky because there was no one closer to Dayton. He put in the wrong compressor and destroyed the whole system. An LG tech from their US headquarters came our and did a video conference to show the "home" office what a terrible job the serviceman had done. He ordered and eventually replaced the compressor and said he didn't know if it would work -- it DIDN't..When we asked what we could do, he said we could sue the N. Kentucky repairman, but that would cost more than a new refrigerator. LG is the most irresponsible company that I have ever dealt with. Their products don't last and they are designed so they are impossible to repair and they rarely replace them. Buy American -- Whirlpool or GE. At least you stand a chance of getting them repaired WHEN they fail. Remember when you could expect your refrigerator to last 15 - 20 or more years. You're lucky to get five years out of today's models.

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1:45 pm EDT
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LG Electronics 2nd lg phone through company that is having software issue and no one is offering help

I have had 2 LG V10 phones in the past 6 months that have had some sort of software issue. IT IS NOT THE BATTERY. It turns on to the LG screen and refuses to go forward. It gets extremely hot and you have to remove battery for 5 minutes for it to cool down. When putting battery back in, it does the same thing, goes back to black LG screen and refuses to go forward. I have contacted my phone company who was useless and said I had to contact LG, then contacted LG and they were just as useless as saying there is nothing wrong with the phone and to factory reset the phone or I can send it in for repair but it is a refurbished phone and sent to me with a crack in screen and now was told I have to pay the remaining balance on the phone for something that WAS NOT MY FAULT! I want my phone fixed or a new phone sent to me. Like I have said, this is my SECOND LG V10 to have the SAME PROBLEM! I even requested to speak with a supervisor and still have not heard anything. This is ridiculous! I just want my phone fixed or for a recall because my phone isn't the only phone this issue is happening to. I would like for a supervisor to contact me, to find out why I'm being treated like this is my fault the phone is doing this.

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Pooches
, US
Jul 16, 2017 8:14 pm EDT

Ha! Good luck with the supervisor thing. They won't help either. I've learned. Never buy LG

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4:46 am EDT
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LG Electronics lg 49 uhd 4k led having vertical line problem

Dear sir /madam My self Ram Narayan. I bought LG 49 uhd 4k led after couple of days I noticed that on left side of led there vertical line appear then register complain for it and after lot of calls some one came from service center from, Hoshiarpur, Punjab, India. They took led and said we already get ur complain also company send particular part for replacement in ur led we will bring back after 3-4 work days but now it's more then 1 week but no body come. We trying to contact them ever day they jut reply tomorrow someone come but till now no one came. Now what can we do because we reach them to service center as well but same answer tomorrow someone come. How long we have to wait?

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12:57 am EDT
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LG Electronics maintenance issue

Dear sir, Madam
Good morning,
I'm sending this email after long time of searching in the web to find out any LG representative in Saudi Arabia to send my complain, but unfortunately I couldn't found.
I tried as well to send to LG global but also I wasn't able.
I have a major issue in Saudi Arabia with the services of maintenance of the LG HSB-900 headset, no place or no agent for LG locally here in Saudi Arabia to repair.
They said only we serve the air condition and household devices Entertainment.
If you access the website of LG in Saudi Arabia, you will see that:
http://www.lg.com/sa_en

Kindly, just address my issue to the concern department to solve this issue if this is not your specialist.
Kindly note: Extra is electronic mega store maintain only the devices sold by it, my case I purchased my LG for another sale point.
This is not logic for LG as a big name to not has maintenance center in the very huge market country like Saudi Arabia.

Appreciate your effort

Ossama Janoudi
[protected]@GMAIL.com

[protected]

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4:40 pm EDT
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LG Electronics after several complaint repairing is not done

Ac fan not working and it is creating a big problem as the air directly coming to the body.
Registered complaint several times but the engineer said that I have to continue with this problem as LG stopped manufacturing the defected part. My product is still under AMC.
So why should i go for a product where the company stops manufacturing prts after some years and the customers had to face all the problem.
Please do look into the problem so that other consumers doesnt face this similar problem.

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6:13 pm EDT
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LG Electronics repair (or lack of!) under warranty

The charging port on the phone broke after 10 months of use -- still under warranty. Sprint told us to send it back to lg where it would either be repaired or replaced. Lg informed us it would be 3 weeks in repair. We subsequently (3 weeks later) received an e mail that the repaired phone was being sent by fed ex. It arrived -- with the entir charging port (lower portion of the phone missing - totally unusable)
i contacted lg. They told me in 48 hours they would look for the missing charging port and send it. No apologies! i explained that if they couldn't repair the phone they were supposed to issue a replacement phone. They insisted they could not do that. They will"look for the missing part, ship it and we can reassemble it onto the phone!
unbelievable ineptitude in the repair department as well as lack of courtesy, customer appreciation and any pride in their reputation as a company.

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Pooches
, US
Jul 16, 2017 8:19 pm EDT

Under no circumstances will LG EVER give anyone a replacement phone. Ever.

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4:30 pm EDT
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LG Electronics lg front load washing machine

I have a case file initiated today 4/10/2017 #CNN [protected]

I purchased this new product from Fred's Appliance in Spokane WA on 2/9/2017. Service call today found that the lower counterbalance pulled away and detached from the drum creating a hole in the drum (per case file report). Fred's Appliance manager in main store on Monroe St in Spokane WA refused to replace the machine with a new one in stock, stating that only LG could authorize such. Your agent Janika at the company toll free number, "executive authorization unit " stated that only Fred's could authorize LG to replace rather than repair. So consequently I am left having to wait for replacement parts for a washer that only lasted two months! Why should I not reasonably expect your approval for an immediate replacement? Would you please accede to my reasonable request for a new machine immediately. I should not have to accept a repaired defective machine.

Stephen S Lamanna
129 W 22nd Ave
Spokane, WA 99203
[protected]

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Update by Stephen Lamanna
Apr 11, 2017 5:50 pm EDT

I note that the LG warranty in the booklet states that LG has the option to repair or replace. Considering that I only had the machine for two months is it unreasonable for me to expect a new machine. I could understand if I was at the end of the warranty period. I am only making a most reasonable request. If indeed Fred's needs to initiate the request, as Janika in your office stated, and the manager at Fred's states that only LG can make the call, why must I the customer be placed in the middle? Please initiate immediate action with Fred's Appliance in Spokane, WA .

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2:15 pm EDT

LG Electronics air condition

I have purchased a split air condition of LG from Reliance Digital, i don't know the installation done by LG team or third party vendors but i have never seen this kind of pathetic service in my life, purchased on 26 & on 27 product is delivered & installation was done by 28 Feb, from 28 of Feb my outdoor unit is started loud noise installation team say raise a request service person will come & check the issue may be outdoor unit need to be replace, & I have raise the request till date approx 10 persons has visited to my place to resolve my issue but none of them has done their duty with honesty neither resolve my problem, after few days my indoor unit is also make sometime loud noise & water is leaking from where is started, tired of making the complains many times, last visit done by Mr Touhed Khan or Tousif (Cell [protected]), while he was checking my indoor unit he has done the damage in my indoor unit. & u know what he said LG is a third class product isko kabhi mat kharidna.
Shahnawaz Shaikh
Contact# [protected]
[protected]@GMAIL.COM

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4:40 am EDT

LG Electronics lg portable ac units (lp0711wnr)

I bought a LG portable AC unit and after a couple years of light use the main fan bearing started making noise. I called LG and they had me take it to the service center. They replace a large internal fuse with a smaller one but refused to replace the bearing. The service center said when the fuse blows just throw the unit away its not worth fixing.

I will never buy an LG product again and will make sure everyone know how cheap their products are and how little they care about customer service. They had the AC unit completely apart but would not replace the bearing.

Note if you have LG AC products beware of fires.
http://www.fox25boston.com/news/lg-recalling-air-conditioners-due-to-fire-hazard/476576655

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9:28 am EDT

LG Electronics rebate

I purchased the LG black stainless refrigerator, microwave and oven on Sept 2 2016 at JCPenney. The dishwasher was backordered. The products were delivered a few weeks later. The dishwasher was still backordered and I went many many times to try to get it before my kitchen was finished. I finally got it around Oct 25. I submitted a $400 rebate claim on Oct 31 2016. Did not hear anything for weeks. Called in Dec and finally talked to someone who said the form was dated Oct 31. I explained the receipts were from Sept and Oct (when dw became available). I faxed this in. No word for weeks. Called again in Feb. Was told that the 4 products MUST be purchased together on the same date.It does says this in the FINE print.I had already purchased the 3 appliances but could not get the DW till it was in stock. I asked to speak to a supervisor and got a voicemail. The rep said I should have just gone to another store that same day to get the dw. I have ALL LG in my house but wont EVER buy again if this isn't resolved. I think it is all very misleading and reps were not helpful AT ALL! I got the feeling they are looking for reasons NOT to pay the rebate. VERY unhappy!

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3:28 pm EDT
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LG Electronics lg g4 cell phone fails - short life

I have had two total failures of LG G4 in 16 months.
We purchased two phones.
One failed after 13 months (would not complete the turn on cycle, kept re-cycling) and was repaired under warranty.
The second wailed after 16 moth (image displayed on screen shifted vertically into two pieces). Required $170 to repair.
Very short life for $600 phones.
Verizon said I had to deal with LG. They has seen both of these types of failures (but kept selling the same model phone)
LG said phone warranty is only 15 month and they must charge for repair.
Both of these types of failures have been posted to the internet by others.
LG appears to not care that they are seling phones with very low life.

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7:21 am EDT

LG Electronics lg split ac

Hello LG,

I am very frustrated now and very disappointed with your post sell services.

I bought split AC one month ago, second day some engineer have come and installed my AC, but after few hours it has started leaking water inside the room, then I called them, very next day same guy came and fix it temporarily, then after few days, when I started using my AC it again started leaking water inside the room.

Then I opened up a case no RNP170326028064 on LG, two guys came today they checked it and suggested some weird solution saying put one bucket inside the room where water is leaking, they can put water pipe through the window etc. What was that?

Now, I need LG to take care this as seriously as I have been suffering this issue since one month.

Also, you customer care numbers also not working, even if anyone picks up the phone then they tell to contact the shop where I bought this product. Excuse me, I bought it because of it was LG written on that.

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10:09 pm EDT
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LG Electronics mobile lg g3

Sir i have purchase lg g3. About 20 months
Now the problem is it has started call hanging and mostly the instrument has stopped reading sim card
I changed the sim card but not working
I showed to the lg companys authorized customer support at patil plaza pune he changed the battery and degraded the software to thr old company version and gave it to me
The device worked for 3 days again same problem
I asked the concerned repairer person about the phone he told do not upgrade it as the phone does not support the higher version and the company is working on it the matter will be solved after 8 months
So what shall i do!
Mob no [protected]

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11:39 am EDT
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LG Electronics customer service representative very rood

My name is Marc Passmore. I call LG Customer service this morning at 10:00AM est, about my LG V20 smartphone rebates that was approved on 1/27/2017. I provided him approval confirmation of the 2-200 dollar visa cards that come as a rebate from buying the very expensive 2 LG V20 phones. He put me on hold twice then came back and rudely argued with me stating I would have to contact verizon. I told him I had spoken with a LG rep 2 months ago and had pictures of the approval confirmation for the 2 visa cards and he still continued to argue with me. This was very unprofessional and rude. We have LG electronics and appliances all thru the home and for him to talk to a valued customer was way out of line. This type of behavior detours us from buying anymore LG products. This guy should be reprimanded severely. I called another LG Rep back and she was able to take care of my request, but I am very upset about the actions this guy did. I am not sure we will buy anymore LG products due to this. Here Is the proof of purchase and rebate confirmations. I need my 2-200$ visa cards mailed to me immediately. It has been 2 months already! Here is our proof of purchase and rebate approval confirmation. Please help expedite our rebate cards. Please see attachment's for proof or purchase and rebate approval confirmations. Marc Passmore [protected]

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James Horan
, US
Apr 06, 2017 12:12 pm EDT

I am going through a similar problem right now. I am trying to do it with email and getting no where. They have changed the story 3 times as to why I didn't get a rebate. They never acknowledged my original rebate forms as received but after I inquired about the rebate status, they gave me a tracking number which says I didn't include the upc or billing statement with my rebate form. The second request for a reason said that I didn't get the rebate because I got money off when I purchased the phone. I replied that the rebate form said that the original price had to be higher than the rebate, which it was. When I sent a photo of everything that I sent including a date stamp for the picture stating that was the day it was sent out, they replied that I could no longer send for a rebate because it was no longer valid.

I will never purchase an LG product based on some phantom rebate they may send to me. Customer service is non-existent with this company. I have always liked their phones but a company who won't honor their rebate process has lost my loyalty. I have purchased plenty of LG cell phones but my next one will be anything but LG.

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4:54 am EDT

LG Electronics refrigerator

Bought the #1 rate LG. Compressor went out within a few months. LG hardest to deal with...A and E gave up time for appt and my husband took off work...never came. They said they would not charge us the labor fee. Then we paid a friend to stay all day (drove 30 miles to get here). They did NOT come. She sat outside on porch and they said they left a note on the door. I left them a 2nd # to call another time and neighbor stayed home, came over to wait during a 5 hour slot. Never came. This went on and on. We finally bought a Samsung, moved LG to workshop. Lg finally came, "fixed" it. It still is not freezing! We keep resetting it and it will not freeze.

HORRIBLE PRODUCT HORRIBLE SERVICE
Gary Hosker Macclenny, FL

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Update by joi hosker
Mar 22, 2017 4:55 am EDT

now they are sending us a collection agency bill for $300 still not freezing and they have not responded to our last complaint last from February

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11:18 am EDT
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LG Electronics refrigerator

Life is not Good when you have been home for two separate 4 hour windows of time to get your less than 2 year old refrigerator repaired after being sold some service plan and it still isn't repaired (this is also after having warranty work performed twice during the warranty 1 year period). They supposedly double booked service technicians on the first window and it turns out that the first technician could only diagnose the problem and didn't even fully diagnose the problem correctly. Now we are being told one of the parts may be backordered and if it is, the repair cannot be made until the part is delivered. Their customer service is anything but service. I feel bad for the LG service man as he cannot control the service appointments or part backorders, but is on the front lines. He was the only one who seemed to even care. I tried calling customer service, but they transfer you around and just do not care. How does LG expect a family to survive without their refrigerator for a week? LG should stand for Line of Garbage.

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

How to file a complaint about LG Electronics?

Here is a guide on how to file a complaint against LG Electronics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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Contact LG Electronics customer service

Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

Website

www.lg.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LG Electronics Customer Service. Initial LG Electronics complaints should be directed to their team directly. You can find contact details for LG Electronics above.

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Use this comments board to leave complaints and reviews about LG Electronics. Discuss the issues you have had with LG Electronics and work with their customer service team to find a resolution.