I purchased an LG washer and dryer in Dec 2003 with a service agreement. The dryer was installed by best buy incorrectly and we had to wait weeks to get the correct part for the gas hook up. In the fall of 2005 my washer broke. The repairman was from a company best buy subcontracted to because they didn't have anyone in their employment at the time. He didn't show up the first day, came the next day, didn't know how to fix it, was going to have to research it and get back to me. He did not. Many phone calls later to best buy finally put me in contact with the company they had subcontracted with. Ultimately it was fixed over 6 weeks after it broke. (By the way, it broke because it was delivered to us brand new with a piece missing.
In Nov. 2007 by dryer broke. Again, the same subcontracting company came out, fixed one problem and ordered a part for another problem. . The part never came. I was told to call back in a few days several times, its on back order, etc...... By January I called Best Buy because there the intermittent heating problem was worsening as were the dials to set the type of drying and time etc. . They now had their own technician assigned to my area so they weren't using the subcontracted company) who came and said he could not find a problem with intermittent heating, (hence the word intermittent) but was ordering two boards now as there was intermittent problems with starting and stopping the machine and getting the correct settings to stay after programmed.
To make a very long story short, the first subcontracting company had a credit hold on them by LG because they did not pay their bills per Best Buy. For over two months the company did not tell me this. Now Best Buy Service itself, to this date - 8 days later has no record of the parts being ordered from last Tuesday , does not know why they weren't ordered, is unable to contact the service man who was at my house last week and is unable to put me in touch with supervisors I have spoken with unless I have their extension because "this is a big place and there are lots of supervisors here". I cannot speak to the supervisors bosses, they will contact me with-in 48 hours, (Yeah right) and lastly they can send the service man back to my house tomorrow. He will call me between 7-9 am to tell me what time he is coming, but they can't actually ask him if he ordered the part.
Is this insane.
Lesson - don't buy LG products, don't' buy from Best Buy and don't bother with service contract from Best Buy - they're a rip.