Id purchased a new LG refrigerator from a local dealer in Bangalore (Viveks) on assurance that besides excellent device performance, the customer service was equally good. The nightmare started right from the moment it was sent to us
1: The refrigerator landed with a horrible dent due to transportation and mis-handling.
2: The lg executive sent to install the fridge did not know basic english and had very poor communication.
3: Registering a complaint with the LG service center for replacement took the cake.
After numerous calls and assurances that the deceive would be replaced within a week, no action has been taken yet.The local customer service personnel now tells me that the invoice hasn't even reached their department after all the formalities were done 2 weeks back!!!
Very disappointed!!! These people are sitting there to take their customers for a ride!!