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Levitz Furniture / parts of the furniture missing

1 United States Review updated:

I bought a sofa set from Levitz furniture (14640 NE 24th St, Bellevue, WA) on June 4, 2006 and paid in
full on the same date. It took them a month to deliver all the items. When they finally delivered the center table and end tables on July 2, 2006, the glasses that goes on top of the ceter table were missing. At the time of the delivery all glasses were wrapped in a box so I did not have any knowledge of this missing items until after I opened it.

When called levitz furntinure customer service (talked to Joanne with ID# 142 in Levitz corporate office in NY), they were extremely rude and never apologized for failing to deliver the appropriate items. Rather I was told that it was my fault and that I should have opened the wrapped boxes and checked before signing off on the delivery.

According to Levitz, they do not have any policy of compensation if they fail to deliver the appropriate item or if parts of the items delivered are missing.

I am surprised that it took Levitz about a month to deliver the items and even after that when some parts of the furniture delivered were missing they tried to put the burden on the customer's shoulder. I wanted to share this with other potential customers out there so that they can be cautious when buying furniture from Levitz.

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  • Sh
      4th of Apr, 2007
    0 Votes

    Customers should be informed - READ everything that is given to you. Look at it from Levitz point of view, you got a box that YOU didnt open. You didnt check to make sure that all was there, but you signed that all items were there. did you call that same day did you call a week later--what if you broke the glass and wanted new glass. that costs money, not saying that the glass wasnt missing but do you always sign without reading things.

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