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2.2 369 Reviews

LensCrafters Complaints Summary

104 Resolved
260 Unresolved
Our verdict: When using services from LensCrafters with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LensCrafters reviews & complaints 369

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10:26 am EST
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LensCrafters worst place to go

I purchased a pair of Oakley glasses from LensCrafters in San Mateo Califoria. I paid in advance with insurance to have the prescription filled. They called me a few weeks later to tell me Oakley could not put a prescription in those frames (why didnt the sales rep know that?).

I tried to find another pair at their store but didnt like any. I returned a few months later with a pair I purchased elsewhere and requested to hve the prescription filled in them.

When picked up the glasses I complained that the prescription was not correct and it was blurry. They told me they were sorry but the 30 days had expired. I have been trying for weeks to get someone to realize that the 30 day clock should start ticking when a pair of glasses with a prescription has been received - not when they are ordered and unable to be filled with a prescription (especially if due to their error).

Although that makes common sense this organization has policies in place that store managers cannot be deviate from no matter how ludicrous.

There is no way to escalate to anyone else other than customer service. They told me they will look into it but so far are not returning my calls.

Costco has a much better return policy, very high quality, nice people and better prices. You can take your own frames in to be filled.

I would not recommend going to LensCrafters if you can avoid it.

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MakesYourGlasses
, US
Mar 05, 2010 11:08 pm EST

First of all, Oakley is different from the rest of the frames at Lenscrafters. Some can not be manufactured in store and have to be sent to the Oakley lab. Depending on your prescription, lens material, coatings, and ocular center, the frame may not be made with what you want. Most of the time the computer system identifies the prescription being out of range for the particular frame, but some slip through the crack and only the Oakley lab technician can determine if the glasses can be made. There isn't direct communication between the store and the Oakley lab until the lab determines they can not manufacture the product. That's the way Oakley is, and they play by their own rules.

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 6:07 pm EST

The 30 day guarantee absolutely applies from the date you pick up the glasses, not the date you order them! I would call corporate or visit another location and explain your situation.

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6:03 am EST
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LensCrafters money scam

I had a check sent to my local store Lenscrafters in Phoenix AZ located on Camelback Road. The check didnt have my name on it, so the store elected to just case the check instead of holding it and see if a customer comes in. I showed up 2 times and was told I had to provide cancelled check. I had to request a copy of the check to get my refunded and they still wont after the 9th time visiting their store. Its 85.00! and no services were provided! I have bee trying to get my money back for 3 mo. DONT shop there

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riddlea0108
Glen Burnie, US
May 16, 2010 10:21 am EDT

Why did you send them a check in advance?

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11:04 am EST
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LensCrafters service and product

In September, we went to LensCrafters to make prescription eyewear for my wife. She made one pair as prescription sunglasses and another pair as progressives for her work and daily use. We were told initially it would be an hour and within minutes were told it would take 10 days because it was to be sent away to the lab. 9 days later we got a call saying there would be a delay because one lense was of the wrong prescription. We waited again for a week and when we got in and tried it out, my wofe found that the prescription was not correct. One side was the wrong prescription. It was in fact worse than what she was using in the past. So we told them about this problem and also noted that what was to be the good lense was chipped. We also asked why was it not edged polished as her last pair as was requested. They then proceeded to polish the edges and fix the chip. We waited and when we got it back found that the removal of the chip actually caused a dent in the edge. The optician said nothing till we told her. She then replied that she knew about it and only wanted to see how it fitted. We asked why was the service so poor and the long wait to get a good pair of glasses. The answer we got was 'I only work here, I have no conttrol of what goes on'. I think that is the lamest excuse of service and should not be tolerated by any client or business. We then had them redo the prescription to what we wanted and they again told us another 10 days. Today is Tuesday December 8/2009. We were told this on November 24th. We called them last Thursday December 3rd and was only told it was not in as yet. At no point did they call to explain any delays or issues. Today, I am about to call them again and complain. But from what I see on this site, I will not hesistate to take my business elsewhere the next time. I will also be talking to our family doctor who we have been going to for the last nearly 20 years. Unfortunately his clinic is next door to Lenscrafters and he needs to know how bad their service is. I hope he ends his business relations with this Lenscrafters outlet.

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MakesYourGlasses
, US
Mar 06, 2010 12:27 am EST

They say "in most cases" glasses can be made in an hour. If you order something that the lab does not have the machinery or products to create the lenses, they have to be special ordered. They informed you of this. You didn't come back an hour later, and "Surprise! It'll be another 10 days!" Some stores accidentally place a polish on lenses because their machine has this set as a default. They have to change it to not polish a lens. A polish is an extra charge, so I hope you're not complaining about not receiving what you didn't pay for. Sometimes lenses received from the lab don't read correctly and have to be ordered. This is why they reordered it. Plastic lenses chip. If it was in a semi-rimless, it will definitely chip. Perhaps your transaction wasn't the most efficient, but they seem as if they are working to reorder the lenses as many times as it takes to get them correct. They would probably appreciate you taking their business elsewhere as you have complained on this website about them working to solve your situation.

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9:50 am EST
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LensCrafters guarantee scam

I took my daughter to get her first pair of glasses. The girl convinced me to upgrade her lenses to a polycarbonate lens with a scratch resistant coating because they're better for kids and resist cracking, scratches and would be safter for her...guilty mom reasons, etc. So I paid more.

It has not been 30 days. They refused to take the glasses back because the 30 day "no questions asked" guarantee clearly states they have to be in the same condition as when they were picked up and they wouldn't have given her a pair of glasses with a crack in them. She is not athletic, the frames are in perfect condition and the crack is coming from the side of the lens with no other damage around it.

I am sure this has happened before. I talked with another professional who said that they don't use this material because it's really poor quality and doesn't understand why Lenscrafters would use it and why they charge so much for it because it's the cheapest material you can get. Read: not worth the extra $200.

I found this Industry Trouble Shooting Guide which I will bring with me to a different Lenscrafters tomorrow. This article clearly states that often the cracking will not show up for days after the lens is made. This makes it possible for us to be returning them in their original condition, with defective lenses. They just weren't visible at the time.

Hopefully anyone who has this problem can find this article. I think it's terrible that Lenscrafters knows this material is notorious for cracking, it's very low quality and sells it at a ridiculous price. Consumers don't know anything about lenses and are at the mercy of retailers who'll rob them blind in "about an hour".

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Hammed3
Griffin, US
Jan 28, 2010 9:03 am EST

On the previous response I meant to type just like with any other PRODUCT.

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Hammed3
Griffin, US
Jan 28, 2010 9:01 am EST

First of all doctors prescribe (Demand) polycarbonite for kids for it's impact resistance (safety). Secondly, there is not an epedemic of cracking polycarbonite lenses. The problem you had is either caused by lab manufacturing, or the frame. In either case the particular store you were in SHOULD have made it right. It is irresponsible of you to claim a retailer to be "robbing people blind." Anywhere you go should be putting your child in polycarbonite lenses. Millions are sold, some have problems, just like with any problem. Do better research, and deal with an individual store that will take accountability for their mistakes.

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5:38 am EST
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LensCrafters beware

Today I went to a scheduled appointment with a doctor at Lenscrafters in Boise ID, for an eye examination. I planned on buying glasses there also. I filled out the required paperwork and was waiting for my appointment when I asked the receptionist "where is the restroom?" He told me customers (we are not called patients or clients) are not allowed to use the restroom but must go next-door to Target.

There may not be laws requiring doctors to provide facilities for "customers", but how weird is it to be waiting for a scheduled appointment and told to go to another business to do your "business".

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VenD55
, US
Nov 25, 2009 7:41 am EST

I am deeply upset and dissatisfied with the way that I was handled by North Star Mall security and the assigned Police Officer, on today 11/17/2009. Specifically, I would like to file a complaint and report for this incident.

Today I went to Lens Crafters and my $ 300 cell phone was stolen from the store counter while I was in the store. I used the phone in front of Lens Crafters employees for I called Lens Crafters Customer Service from the store.

After sitting with Brittany to price glasses, I sat my phone on the customer counter. I walked away to replace a pair of display glasses and my phone was gone. At the time there were about 4 employees in the store, and one customer.

I insisted on filing a report and complaint to make Lens Crafters and the mall aware of the incident, but constantly got the runaround, being told that I could file the complaint on line, there was no phone number to call.

Unbeknownst to me, security was called, Mr. Mendoza. He spoke to me and seemed helpful at first. He then told me that an officer would come to take the report, Officer Ingram. I told him that I would walk to my car and return. I gave him my second cell phone number in case I missed him.

As I walked to the car, 3 officers approached me, Ingram asked "may I help you". I told him no, for I did not know that he was the one that Mendoza called. Ingram did not asked me if I needed help with my phone situation so I figured that I would wait until I returned to Mendoza. Immediately officer Ingram exerted his authority, through me against the wall, handcuffed me and threatened to arrest me if I said one word. As on lookers watched, he asked that at most I could shake my head as he asked questions, and if I said one word he would arrest me. Mendoza then said to me "You really *** up now", while Officer Jason told him he should not have said those words.

Ingram was very much in my face trying to provoke me to get arrested. I did not allow this to happen and was released.

I was told by Lens Crafters and by Mendoza that I could file a complaint and incident report and I wanted to. I still do. But, I was told by Ingram that there was no such complaint that I could file and that if I wanted to file a report with the police department nothing would happen, but I could try to do so on line.

I have never been so humiliated in my life. I am a black man. All parties involved were Latino or White. This felt really strange.

Additionally, Lens Crafter employees were very customer unfriendly. Particularly Brian, the manager on duty. He did not want to come to speak with me about this matter, though Brittany tried vigorously. He tried to bribe me by offering deep discounts on glasses for the humiliation. I told him that it would not erase the humiliation and he shouted to Mendoza, "take him away from my store". Michael, another Lens Crafters employees "freaked out" (according to Brittany as well) for some reason and became arrogant and argumentative with me about the matter, though he was marginally involved. He showed me his iPhone and argued that he had no reason to steal my phone, though I never accused him of stealing it. Ultimately, Michael called security. Brian then came out explaining that security was called to help me file a report. Little did I know they were called to harass and torment me.

I know that I had and used my phone in the Lens Crafter store. There was a total of 4 employees in the store (George, Brian, Michael, and Brittany), and one customer. There is a possibility that my phone was stolen by one of the employees and I wanted to report the incident. I was never able to report the incident, but am now sending this email to you, and will contact the SA Police Department.

Eventually, I did get the phone number of the Lens Crafters Regional Manager, Terry Garcia, from Brittany. I left a voice mail with her and 2 with North Star Mall management. I do believe that Brittany was trying to be helpful.

The fact the Lens Crafters staff, SAPD, and North Star Mall security was so demeaning and humiliating for someone who broke no laws, is something that you should seriously investigated, if North Star Mall management cares. If not, I have no doubt that everyone's absence of politeness will flare up into a more significant problem some day.

As for me, I never plan to go to your mall to shop (nor Lens Crafters) and fill out reports on this matter, post blogs, inform friends, management, media and authorities.

What a horrific experience! You really should investigate this matter and let me know how to go about filing a formal report and complaint.

Your prompt attention to this matter would be appreciated.

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playpiano89
, US
Aug 29, 2010 8:43 pm EDT

hahahAHAHhahahahHAHA sorry I laughed so hard. But yes there is not a law about having to have a bathroom. This is the funniest "complaint" ever

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WarrenHeath
, CA
Feb 16, 2010 7:17 pm EST

After the forth pair of lens they still can't get it right. Now they refuse to refund my money, they want to keep trying to get the lens right. 7 weeks 4th pair ! I think not.
I've worn glasses for 30 years and never have I had as poor of quality as from them.
I've never returned a pair of glasses ever in my life. These lens are crap. They even used (so they said) the best material they have.
Well they have poor techs working on them too, first 3 lens they gave me had scratches all over them. But they asked why I couldn't just wear them like that!
I told them the Purple Fringe was the worst I've ever seen, the head tech asked me what that was.
I told him I would expect someone in his position should know that.
(look it up on internet)

If you are doing your research and looking for quality... DO NOT GO TO LENSCRAFTERS !

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Givemesometruth
, US
Jan 25, 2010 4:28 pm EST

I had the same experience in a Marshall's recently. And there was no bathroom close-by. UGH!

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Kevin Vidal
San Antonio, US
Dec 08, 2009 10:04 am EST

December 8, 2009

Dear Mr. William McManus, Mr. Mayor, and US Department of Justice:

I wanted to inform you of my decision not to pursue filing an SAPD Internal Affairs complaint. Coming to this conclusion was not easy for I assure you that the incident as I presented did occur. In spite of knowing the mall surveillance tapes would vindicate me, I still feel that the best decision at this time is to drop this matter.

Here are my reasons:

1. The SAPD Internal Affairs process is threatening and intimidating, i.e.:

• Sworn notarized SAPD-written statement required, and my already written statement not accepted
• Potential requirement to take a polygraph test
• Potential perjury exposure
• Only the complainant (me) is subjected to the above requirements, but not witnesses involved in the incident.

2. Lawyers, whose primary interest is making money off of my misfortune. I never had interest in filing suit against anyone. I have maintained that I was only interested in preventing the treatment that I experienced from happening to anyone else. I worked briefly with one attorney, Melaina Hood, who wanted to charge over $ 3000 just to sit in the Internal Affairs interview with me. ...this was not to file a suit...just to sit in the Internal Affairs interview.

3. Fear of retaliation. I have searched the net to find numerous stories of unethical, as well as questionable SAPD Officer's behavior and practices. This includes the very officer who was abusive to me. It is for this reason that I have posted my experience on the web to make it public knowledge. Similarly, I have found numerous complaints on North Star Mall and LensCrafters that seem to have gone nowhere.

4. I have informed the public of this. I have posted my experience to the web on various blogs. I have received support and feedback from others, including attorneys trying to encourage me to sue. Again, I am not interested in suing. I am only interested in civic responsibility.

5. Avoidance of stress. I came to realize that pursuing SAPD will be very stressful and could be damaging to my health.

6. No confidence. I don't feel that anything will ever be done to rectify my concerns. I now realize that the SAPD has had more significant police abuse complaints that go back to the 1960's and 1970's, many involving minorities. I believe that the federal government has had to intervene historically. There seems to be a very deep rooted problem with SAPD.

7. So far, no or marginal follow-through. I have written and called the mayor's office, the US Justice Department, the San Antonio City Council, and various other private and public agencies. I never expected anything miraculous to happen with regard to these communications, but do feel good that I put the story out there so that perhaps on the 1000th such complaint, someone will "get it". Again, the most responsive individuals have been attorneys interested in "a buck". I avoided them, though. I hopeful that LensCrafters and North Star Mall will respond with the results of their investigation, but will not hold my breath on this.

I want to make it unequivocally that I am telling the truth, and posed no threat verbally or otherwise to justify the treatment that I experience from SAPD, Lens Crafters, and North Star Mall.

God is my witness, as well as North Star Mall surveillance tapes. I was profiled by SAPD, North Star Mall security and LensCrafters. Unfortunate to each of you, I am not a criminal or thug, but instead a well educated and well travelled citizen.

However, I will not proceed with the SAPD Internal Affairs complaint for the process/system is too intimidating and all the odds seem to be stacked against an honest citizen who wants to make "bad things" good. This is unfortunate, but "it is what it is".

I have found some relief in the fact that I have voiced, documented, and publicized my concerns about North Star Mall, LensCrafters and SAPD.

In fact, this email to you will be published on the web, by the time you read it.

Warm Regards,

Kevin M. Vidal
[protected]

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4:22 pm EST
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LensCrafters rip off

In May of 2009, I went to a Lenscrafters boutique in NYC and was fitted for a pair of gas-permeable contact lenses. The first pair fit terribly--they were too small and they moved far too much on the eye. The "doctor" on duty said adjustments would be made. Almost three weeks later, I called about the lenses. The store had no record of me at all. The "doctor" had lost my chart and the pair of lenses I had returned. I had to return and be examined and fitted all over again. It is now November--seven months later--and we have gone through five pairs of lenses, and none fit. The diameter is wrong; the "doctor" "forgets" and puts the wrong base-curve prescription down; charts get lost. I finally gave up and went to a real doctor and got a perfect-fitting pair of lenses after one visit. Do not waste your time on contact lenses with this store, which is run like a fast-food operation rather than a medical establishment. I contacted Consumer Affairs and had an attorney contact Ohio headquarters to get a chargeback on my credit card of all the charges. THEN I got great attention and customer service. Avoid at all costs.

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grumpy2
Olcott, US
Aug 01, 2012 3:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

THE LAST TIME I WENT TO LENS CRAFTERS I HAD TO WAIT ALMOST 7 HOURS BEFORE MY GLASSES WERE READY.I tried them on and it seemed they were OK in the mall.When I drove out unto the road and tried to read signs farther away they were blurry.I turned around and returned them and got a refund and never went back again.I had dealt there 3 times before that and I was satisfied with the service.I always thought that the cost was a little higher than advertised but the service was OK.The last time I was there the doctor that I had dealt with was there but they had another person do the exam who seemed incompetent and was incompetent.But the almost all day wait for glasses that weren't right was too much

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11:37 pm EDT
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LensCrafters pathetic customer service

Me and my wife had ordered two glasses, and were assured delivery within 7 days. 10 days went by and no one contacted us, when we called to inquire, they very rudely said, "how will I know where your order is", upon asking when I can expect the delivery they replied, " we have no idea, obviously they have not come, which is why we have not called". Finally after 15 days they call and tell us that our pairs have been lost in mail ! When asked if they have the tracking number, they obviously didn't have one.

We asked if they could expedite the delivery, and at least is there a sure date to get them, they said there is none, and this time too they could get lost !

That was it, we did a full refund on both our pairs, and now have to order everything again with some other company. While doing the refund, I asked if there is a customer feedback number, they could not find for one, even the manger didn't know how customer feedback could be done !

Truly amazing !

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MakesYourGlasses
, US
Mar 05, 2010 11:18 pm EST

Here's the way outside processed or special order lenses generally work: depending on the brand, material, coating, etc, the lenses may travel to three different labs. Lenscrafters does not guarantee 7-10 days for a special order because too many things factor into this, including the previous mentioned multiple labs and delivery efficiency. Perhaps this is a FedEx problem for their possible lack of speed. I will grant you that the alleged quotes of the associate were rude, if you haven't embellished them. There isn't a tracking number on special order lenses, but an order number in which their central lab can refer to. This can tell them everything down to the prescription of the lenses and the current status of the order. Things get lost in the mail and well as Fed Ex losing things. Do you think Lenscrafters wanted to get charged for the manufacture of your lenses, and they purposely lost them just so they could give you a refund? You got your money back, so who cares?

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LensPeep
, US
Oct 26, 2009 3:17 pm EDT

You can lodge a customer complaint through the lenscrafters.com website, it filters down through the regional manager and to the store. There unfortunately isn't a better way to contact customer service.

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LensCrafters liars & home reckers

I was referred to an organization within St. Louis, MO that assist with teens recieving glasses by a family friend to does work within the community. After speaking with a representative with the organization a referral was faxed to Lens Crafters for my son to recieve an eye exam and glasses. I had no prior knowledge of all of the services that the organization rendered to teens and it wouldn't have mattered. My main goal was to get my son a pair of glasses. Sept. 15th we went for an appointment atthe St. Louis Galleria Lens Crafters. Prior to us getting there, I had to speak with my son about making sure he is where he should be when he should be there. When we arrived we signed in and my son went walking through the mall without getting permission. When it was his turn to have his exam I wasn't able to find him. When he finally came back to the store. I firmly corrected him because he had done the same thing before we initially arrived at Lens Crafters. The lady in the doctor's office of Lens Crafters had a nasty, arrogant and ignorant attitude, I guess it was because of the tone of my voice when I corrected my son, but I didn't care because my job is to teach my children regardless of the setting or whose present. On Sept 17th a lady from DFS (Division of Family Services) came to my home and said that Lens Crafteres reported that I punched my son in the face and knocked him into a wall. This was a lie if I ever heard one! Who in their right mind would do something like that to a child and especially their own child? If I had done this my son would not have been able to have an eye exam and if she called DFS I'm sure she would have called the police. I was cleared after the lady from DFS visited my lovely home as she so kindly put it. She stated that my children were mannerable and that they have everything they need and a lot of the things they want. This visit resulted in my my son and my daughter missing half of a day from school because she wanted to see both of my children; my son because of teh complaint and my daughter because she is a minor in my home. Two weeks later the lady from DFS called me again and said that she had gotten another call from Lens Crafters stating that my son came through the program as a teen with a sexually transmitted disease. My son has never stepped foot in this organization and neither have I. We only spoke to them over the telephone. WOW! The hurt and disgust was too much. When I called for the district office inforamtion, in which I was given prior to the second telephone call from the DFS office, I was told that they didn't have a district office and to speak with the doctor that owns the office. I was given a number and guess what? It was a different number that is used in the same office were the homewrecker works. That was my first visit with Lens Crafters and it will be my last. This is not the only complaint that I will be making. I plan to take this complaint as far as I can. This situation could have resulted in both my children being taken away. I am a single mother of four children and a grandmother of one. All of my children are doing well. My son is a honor sophomore who takes college course while still in high school. My twin girls (19) are in college, live on their own and work full-time. My youngest is doing well and all of my children are respectful. They didn't get this was by me being a passive parent. I take my role as a mother very serious and my parenting skills are effective and produces positive results. You can't judge a book by its cover and you can't always tell what a book is about just by the title. I guess she assumed that because my son was coming through that particular program that he was a child with no direction and had no goals and had been serviced by the organizationfor a sexually transmitted disease. She totally stereotyped myself and my son. The staff are liars, homewreckers, ignorant and arrogant!

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 5:51 pm EST

Also, why would their employees report abuse if your son had not mentioned the abuse? You either need to figure out why your son is lying to random people about you abusing him -- or stop abusing him and lying about it.

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 5:49 pm EST

The optometrist's office at that particular LensCrafters is an independent business that rents space from LensCrafters. In the interest of directing your complaint to the proper people, you really ought to make it clear that you are complaining about Antoine Vision Care, not LensCrafters.

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LensCrafters terrible service long delay

I was promised a pair of glasses within 10 days of purchase. Since the ones I ordered there previously were about to fall apart (perhaps that should've been a warning flag) and were only a couple days later than that, I figured they'd be on time. I was about to be sorely disappointed. I called when they were two days late, a nd was treated rudely like an annoyance for wanting to know where the glasses I paid for were. I called two days later yet, same thing. Finally 12 days later I cancelled the order, after the previously glasses were completely destroyed and I was desperate to get the new pair. I went to another place which gave me glasses of a much higher quality within 3 days. Apparently their 'Central Lab' is incompetent and kept screwing up my lenses which were no problem for another place.

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LensCrafters useless warranty

Bought a pair glasses from Lenscrafters (when is part of the problem) at a cost of $400+. Earpiece broke Oct 6, 2009. Went back to the store where I made the purchase. Clerk says the one year warranty is a month out of date. I said I got the glasses in Oct...Oct 2, to be exact and according to the receipt in my pocket. She says I ordered them September 18...and that makes the one-year warranty no good! But she says wait; she disappears for a few minutes. Comes back and says they'll have to replace the frames (understood) and lenses.. (why?) for half the cost. So I say how much? She clicks the computer for a few minutes and says $304. I say no thanks. And goodbye. Never again will I go there. Never.

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opticalnerd
Spokane, US
Dec 21, 2010 7:15 am EST

The reason they needed to put new lenses in the new frame is due to the misplacement of measurements. The optical center will be off (unless the frame is VERY similar in shape and measurements) and you may experience double vision, headaches, and blurry vision from not being fitted properly. While I agree that it is ridiculous that they charge you for new lenses, there is a reason behind the madness. In all honesty, a very patient and talented lab tech could probably shape the lenses down to fit your new frame but the time required for such workmanship is generally not cost effective for the company.

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 6:05 pm EST

Wait -- I see now that even with the one-year from the date you picked them up, you were still outside the warranty.

I will always honor the warranty if you are just barely outside it, like in your case, for customer satisfaction reasons, but it is not required by company policy and she was under no obligation to do so.

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 6:03 pm EST

LC should have replaced your frames at half cost without charging you for lenses, according to the warranty. The only exception to that is if the frames are discontinued. If your lenses are in good condition, they will comp that cost, but if they are broken or scratched badly as well, then they will charge you for lens replacement.

The one-year warranty is also valid from the date you pick them up, not from the order date. The optician you spoke to was wrong. I would call corporate or visit a different location and explain your situation.

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elderrock
Plantersville, US
Jan 09, 2010 2:37 pm EST

this sounds like a company that wants to loose their customers and go out of business if they keep this up . i have shopped with this company. they did sell me lenses and one complete pair of second frames and lenses...the first lenses ws placed into my frames i was wearing . i was happy with it all but i did pay a lot of money. i usually go to eyemasters but they put plastic lenses in and i paid for polycarbonite ' i would just tell them to redo it .
bbb should hear about this kind of abuse.

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LensCrafters arrogant and rude

I would simply like to address the odd behavior and downright rotten attitude of the person who assisted me.
I came in to the store with a simple eyeglasses repair.
This guy with an earring in each ear approached me within less than a foot from my face.
He was inpatient and stared at me without blinking.

I shrugged it off because I didn't really want to make a scene in a Lenscrafters.

This guy was a real piece of work though. He deserved to be slapped.

Anyway I have had it with these people, it's not the first time I encountered a weirdo working at that store in Melbourne Florida.

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MakesYourGlasses
, US
Mar 06, 2010 12:40 am EST

So an associate "with an earring in each ear" greeted you and seemed intent on listening to your issue and you wanted to make a scene about it? You didn't describe any behavior that would be completely disrespectful, other than getting closer than other people do to you. I don't know if you're eluding to the sexual orientation or any thing else of that nature that may relate to him having "an earring in each ear", but you should probably wake up and join the 21st century. Also, make sure not to miss any of your Klan meetings.

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LensCrafters stay away

I purchased glasses from Lens Crafters 5 months ago. Today is the 10 time they fell apart and I lost the lens. When I went back to the store they told me "Sorry but that will be $162." I have had to bring them back for lost screws. These glasses were faulty from the start, but they don't seem to care. My daughter's glasses have also had to have the screw replace 5 or 6 times in the last 4 months. The last time we went there they super glued them together and said that is all they can do. I spent over $1000 for 2 pairs of glasses and they are super gluing them. What's up with that?

I will be telling everyone one I know to stay away from there. I will also be speaking to our benefits department about this serve.

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no more bs
Los Angeles, US
May 13, 2012 3:14 pm EDT

I wanted a deal that was 2 for 1, and would have paid for them. Except that the frames I selected that was the most expensive, ($142.00), were said to be to small for an invisible bifocal, and the lens had to be either for reading or distance. I asked, "how can you make me pay for an eye exam, ($79), when Medical would allow you to bill them for the exam, and, how is it that I can only have them prepared for me to see at a distance, but not be able to read with them? I mean, what is the problem with this? Does any one else see that there is a problem with their explanation? As for the other pair of frames, which were acutually sunglasses, Lens Crafters wanted me to keep them dark, by the wider vision of the bifocal because the standard vision was not in stock. The sales clerk thought that it would be better for me to pay the extra money to keep from haveing to wait two weeks for the "standard vision". I have 90 days to get some answers to some very perplexing and suspect sales techniques that I have witnessed at Lens Crafters. MLC. 5/13/2012

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LensCrafters awful company

I have beeen buying my glasses and contacts at lenscrafters for 3 or 4 years now . They have great new fashions in modern looking glasses and I always get alot of positive comments on how thay look.But the plastic that they use in their lenses is worthless . Last year after the lenses were ground you could see cracks all around the top edge of both lenses . I don't know if when they are ground that they get too hot or what . But they were ok for about a year when one of the cracks split vertically across the face of it.I went back to the store and complained and they replaced both lenses . Now a year later the same lense split again in the same place and it is supposed to be my tough luck. the insurance will only pay a small portion and they want me to eat a 300 bill. When you complain to the people at lensecrafters they are silent and just look away. I'm sure this happens quite alot but they talk to me like it's my fault like I dropped them or beat them up somehow which is not the case. I'm sure the workers are told to behave like this and the consumers must foot the bill. thanks alot. Chris Horwarth 908 west marion st . mishawaka in 46545.

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playpiano89
, US
Aug 29, 2010 8:50 pm EDT

It sounds like you are quite rough on your glasses. I would suggest a polycarbonate lens for you, because they are impact resistant. I would also take note of the previous comment. It is true about cleaning your lenses.

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 6:12 pm EST

What are you cleaning your glasses with? If you got a crack after a year, it's either because you dropped, smashed, sat on them etc., or you're cleaning them with alcohol, Windex, or something else harsh. Manufacturing cracks will appear before 60 days.

Also, Lenscrafters uses lenses that many other companies use as well. They buy them from vendors -- they do not manufacture the lenses themselves.

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LensCrafters atrocious customer service

I am writing because of the atrocious customer service I received at the Warrington, PA location. I ordered a pair of eyeglasses on July 30th and was told that the glasses would be ready in ten days. The kind saleswoman even stamped my receipt with the expected date: August 9th. So I waited.

And waited. August 17th rolled around, and I still hadn’t received a phone call, so I went into the store to find out what the holdup was. I was told that the frames had not yet arrived, and that someone would ascertain the problem and call me. So I went home and waited.

And Waited. On August 24th, a whole week later, I still had not received a phone call . I paid another visit to Lenscrafters. This time, I was told that someone had failed to call “central” to find out what the problem was, but not to worry- they would call “central” immediately. So I took a seat and waited. After about ten minutes a man appeared, conferred with the saleswoman, and told me that the frames were being shipped express and that I could expect my glasses soon. Hooray.

Today is August 30th, a whole month after I originally ordered my glasses. This afternoon, I made my final visit to Lenscrafters. Not only were my glasses still not ready, but the supervisor was unapologetic and downright rude. He offered absolutely no explanation as to why it took so long. When I requested that he call my insurance company to ensure that they would get their money back as well, he had the gall to refuse. When I pressed him, he said “ I can do it, but it’s a courtesy. You’re just trying to give me a hard time.”

Really? Courtesy? I don’t think a single employee at that place even knows the definition of the word “courtesy”. A phone call to let me know that my frames would be late. That would have been courteous. Suggesting I choose another frame. That would have been courteous. Offering me a discount, offering to call my insurance company, and apologizing for the delay. That would have been courteous. I didn’t get any courtesy. I got laziness and disrespect.

For the past month I have suffered near-constant headaches because my eyes are too sensitive for the contact lenses that I have been forced to wear. I’m fairly certain that I will never be able to bring myself to spend money at a Lenscrafters again. My family and friends, having heard about the horrible customer service for the past month, will likely also abstain from ever setting foot in a Lenscrafters again.

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LensCrafters tint peeling / distorted

Purchased my daughters frames/lenses as we have always done with lenscrafters since she began wearing glasses at 5 yrs old. Now she is 13. Anyway, she needs the react/transitional lenses for her sensitive eyes to sunlight. They started to become distorted and lenscrafters did good first time, said there was a defect in the lenses, replaced the lenses. Now again, it is happening. They tell me the tint is peeling away, and nothing can be done. They want me to pay for a whole new exam, and lenses. No way! I have discussed this with our local optomitrist and they say this is very rare, and cannot figure out why it is happening at all, let alone twice. From now on, we will be going through the lab from our optomitrist, as lens crafters lab/people are not doing something right. Guess the 10 day wait now will be worth it, as lenscrafters wont work with people, and become totally rude when you try to bring something to their attention!

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MakesYourGlasses
, US
Mar 05, 2010 11:30 pm EST

Hammed3 is correct, it sounds like you purchased Reactint lenses and they have been notorious for delaminating (top layer detracting from the surface of the lens). Lenscrafters has acknowledged this problem and will replace the lenses free of charge. This is nothing that Lenscrafters is doing, but the manufacturer of the Reactint lens. Perhaps you should talk to a manager, as the associate you spoke to may not have known about this epidemic. They will replace them with newer reactint lenses without the defect.

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Hammed3
Griffin, US
Aug 20, 2009 10:07 am EDT

She's getting hairspray, or glass cleaner, or another chemical on the lens. The lenses are not made in Lenscrafters labs, either. I can't comment on the attitudes of the sales people, but I will say, pay a little extra for the Transitions brand instead of the Reactint.

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LensCrafters eye exam / insurance

Last week, we went to Lenscrafters to have eye exams for my kids. We gave our insurance cards and waited for hours to have an exam. After the eye exams, they said Lenscrafters don't accept our insurance company anymore. As a result we had to pay the full charge. They didn't tell us that before the eye exams. If I knew about the changes in insurance policy, we wouldn't get the eye exams! I am very dissappointed with the service. I won't go there ever again.

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SweetP76
Aspen, US
Mar 20, 2010 10:57 pm EDT

Umm, hello? Isn't it YOUR responsibility to find out who is a direct provider for your insurance? LensCrafters has thousands of customers, they can possibly know who and what each insurance covers. People should take a little more responsibility for their own benefits. I wouldn't expect my primary care doctor to do the leg work in finding out where I can go for covered services. You know that packet of info your company sends about your benefits? TRY READING IT!

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LensCrafters poor service

I bought a pair of glasses that came with magnetic sunglasses. The day after I received them, the lens fell out. I brought them back to have them fixed. They did a temporary fix and had to order me a new pair. I was told it would take at least two weeks express. Well, after about 31/2 weeks, I called. I was told that they still had not received my replacement pair. The following day, LensCrafters left me a message stating that they no longer carried the frames and that I could come in and pick out a new frame. I went into the store and was told that I could get new frames, but not with magnetic sunglasses. I informed the staff person that the reason I pick these particular glasses, was because of the sunglasses. I need them for work. They told me that I could not get them with sunglasses and there was nothing they could do to rectify the situation other than give me a new pair without sunglasses. They tried to give me a cheap clip on sunglasses at no cost to me. I informed them that was not satisfactory to me, that I wanted the magnetic sunglasses. As it stands, I am still wearing the broken glasses with the magnetic sunglasses. I did inform them that if I had a problem with them, that I will be back.

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GEORGE BRENNER
West Babylon, US
Nov 05, 2011 3:36 pm EDT
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THE DR. ON SITE IS VERY GOOD--THE EYEGLASS SECTION IS THE WORST I HAVE EVER SEEN---PEOPLE WHO KNOW NOTHING ABOUT HOW TO MEASURE FOR NEW LENSES AND HAVING TO WAIT FOR TWO TO THREE WEEKS FOR THE PRODUCT TO COME IN.-I WILL BE INFORMING MY INS. CO. OF THIS POOR SERVICE TO SEE IF THEY CAN DROP LENSCRAFTERS FROM THEIR COVERAGE----I WILL NO BE DEALING WITH LENSCRAFTERS EVER AGAIN--WILL DEAL WITH THE DR.

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HiHat
New York, US
Oct 01, 2012 8:56 am EDT

For one of the dominant names in the eyeglass industry, LensCrafters seems to offer pretty poor service at a rather high price. When I bought my last eyeglasses from them, they got the optics wrong the first time -- the girl who measured me did a sloppy job, and the frames they sold me were bent. They also took a very long time to have the glasses ready -- more than two weeks. Recently when I went in to buy a new pair with a new prescription, they wasted a half an hour of my time taking measurements and showing me lenses and frames, only to tell me then that they couldn't fill my prescription (I have mild astigmatism) with rimless glasses -- despite the fact that they had done so twice in the decade previous. So I went down the street to a Cohen's Fashion Optical, where the very nice girls behind the counter said, "Astigmatism and rimless glasses? No problem!" And Cohen's had my glasses ready in a week, as promised. They also offered the same AARP 30% discount as LensCrafters. So LC may have the latest technology in their stores, but they fail in good old-fashioned customer service. Phooey!

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JGH2
Newbury, US
Apr 09, 2010 2:40 pm EDT

One review here was obviously written by a Lens Crafteres employee. No one else would bother to write a reply sticking up for Lens Crafters over inferior quality and replacements.. Lenscrafters can not make a decent pair of glasses I agree with the first writer --their service is very poor and they usually have uneducated people working there with awful attitudes. A lot of the employees are very odd and left me wondering what drug they were on and some smell as if someone should introduce them to a bar of soap. The workmanship is horrible my wife and I had glasses made there and returned both of them because of improperly made lenses for single vision.

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MakesYourGlasses
, US
Mar 05, 2010 11:38 pm EST

What else would you like them to do? They offered to give you a new frame, in which new lenses have to be made for because your old ones will not be salvaged. They sound like they did every thing possible to solve the problem, but your insistence on clip-ons caused them to be unable to solve your problem. If something is not made anymore, they don't have some secret stockpile of them in which they use for situations such as yours. Perhaps you should look into transition lenses or simply switch between clear/optical glasses and sunglasses.

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Samdra
Edmonton, CA
Aug 05, 2009 2:28 pm EDT
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I think they're German; they refused me assistance arbitrarily.

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LensCrafters bait and switch

Lens Crafters advertised $100.00 off so we (my fiancee and I ) went there instead of my regular (smaller company) store named Seaview Optical in Delray Beach Fl. What a mistake! Although the staff there was pleasant, the excuses became almost laughable. First they didn't accept insurance for the eye exam. Then the glasses we picked out first, Oakleys then RayBan - well of course there was no $100.00 discount on those. And even without the discount they said you could not put his RX in those glasses because there was too much curvature in the lens. Well that was bull, they just didn't want to send them out, they want to only do lenses in-house. The other pairs were similar, either couldn't be done or would cost $600.00. When we were ready to leave we saw a pair of Rec Specs that might meet his needs and we got those at the tune of $500.00. Thank God they have a 30 money back guarantee because we found out the next day my optical shop had the same pair with all of the same lens features for $300.00, plus they had more styles to choose from. So he ordered them from Seaview and they were properly proportioned and fitted to his face, which Lens Crafters didn't do and ready the next day. So we got glasses that look and fit much better for $200.00 less. I think Lens Crafters ads, promos and AVP progression lens pitch are all bait 'n switch rip-offs. I would highly recommend Seaview Optical if you are ever in Delray Beach, FL!

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playpiano89
, US
Jun 29, 2010 3:32 pm EDT

1. Lenscrafters DOES accept insurance. It is not lenscrafters fault they do not accept YOUR insurance.

2. Oakley is NOT a LensCrafter's brand. Lenscrafter's (along with many other eyeglass places) is licensed to sell them. They are very expensive glasses and Oakley is very particular about them.

3. The fact they could not put your rx into the frames is not "bull." Depending upon the prescription there are specific guide lines of what will work in wrapped frames. The big curve of the frame changes the prescription of the lenses. You should probably do a little research. You are not an optometrist thus do not have the knowledge or experiance to make this sort of accusation.

4. They fit the frames to your face when you pick them up. And they are more than happy to do any further adjustments ANYTIME even if you did not buy your glasses from LensCrafters.

5. It sounds like seaview accepts YOUR insurance, so that is the ONLY reason why it would probably benefit YOU more to get your glasses from there.

6. Also Lenscrafters has a 1-hour service for MOST of their lenses, but if you get the genuine OAKLEY lenses they HAVE to be shipped directly to OAKLEY.

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dlakers
Davenport, US
Aug 04, 2009 3:55 pm EDT

Definition of bait and switch:
A deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available

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LensCrafters lens pricing - transitions

Called around for pricing for my 9 year old's glasses. One place that took my insurance was Lenscrafters, where we already were customers for contacts. They quoted about $150 on a phone call and I was specific about what I wanted: 1.75 lenses with anti reflective, UV and Transitions. When I went in I was told that the quote was an error. Was I sure what I was quoted? I had my notes. They had a sale: buy frames, get lenses free. Of course, the lenses that were free didn't have anti-glare/anti reflective, and that would be an extra $45. We ran through both scenarios: using insurance (EyeMed) or using the special. All was pretty much OK, if a little high, until we got to the transitions option. These guys wanted $345 for Transitions! That is absolutely ridiculous. I had gotten my son a pair of glasses 2 years ago and I paid an $86 upcharge for Transitions. Bottom line was I'd have to pay $290 after the "special", which wasn't, and $256 with insurance. I then ran across a special in fine print where it stated they offer 50% off a total eyeglass package for kids glasses every day. I asked about it, she calculated it and said it would make it $274. The real price without discounts/specials or insurance would have been $522 according to them. Now, I have very, very bad eyesight, about 10.5 - 12.5 depending on how bright the optometrist is. Mine are very expensive, but never quite that high. I just wanted basic glasses w/Transitions. $345 for Transitions.

I looked around and found an article saying that Walmart's upcharge for Transitions is around $65, which makes more sense.

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Update by cricket29
Jul 28, 2012 11:43 pm EDT

Update: i now use a "boutique" eye doctor/office. This is a more expensive place to go, but the quality of service and materials are better. I recently bought glasses for both my son and myself. Upcharge for Transitions? $86.00. Authentic Transitions, of course. Three years later and upcharge for Transitions hasn't changed from $86.00 at other places, yet Lenscrafters still charges hundreds for Transitions.

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DMcLean
, US
Dec 22, 2009 3:15 pm EST

I work for Transitions Optical and wanted to comment on Amy’s note above. Although some retailers, like LensCrafters, sell their own private brand of photochromic lenses as well as Transitions lenses, Wal-Mart is not one of those retailers. Wal-Mart only sells authentic Transitions lenses. When purchasing Transitions lenses from any retailer or independent eye care professional be sure you get Transitions lenses by asking for your lenses’ unique Certificate of Authenticity card. You can then visit www.transitions.com and register your new lenses. Please visit us online or contact us for additional information.

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Amykathryn636
edmond, US
Dec 11, 2009 11:35 pm EST

I just wanted to let you know that 1.75 lenses are not basic lenses at all. Also, Walmart does not actually sell REAL transition lenses. They are an off brand that does not change nearly as well. It does not get as dark and it does not change as fast. As far as cost for a retailer, transition lenses cost like 25x more than the traditional lens. That clearly means it is NOT basic.

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LensCrafters breach of contract

I reported this Lenscrafters to the better business bureau.

I went to Lenscrafters to get contacts. I paid $120 for my trial pair. Per contract, the $120 included the eye exam, the trial contacts, and the follow up appointment during the "trial period." After two weeks my contacts began to burn my eyes very badly. I contacted the doctor for a follow up appointment. When I arrived, the receptionist told me that if the cause of my burning eyes was "medical" and not caused by the contacts I would have to pay for the entire office visit out of pocket. I had no problems with my eyes when I didn't wear the contacts. It was clearly the contacts that were making my eyes burn. When I asked how much an office visit would cost she rudely said she didn't know and couldn't even try to estimate. When I retorted that I shouldn't have to pay anything because I am still within my "trial period" she told me when I got my prescription (to get my glasses by the way) the trial period had ended. I am a lawyer. I read fine print. The trial period does not end with the prescription.

Eventually, the doctor came out to address my concerns. I ended up paying $30 to ensure my burning eyes were okay; and $150 total to own a pair of contacts that burn my eyes. If you want to be treated like crap, and experience a breach of contract...this is the place to go.

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commonsense14
Hamilton, US
Nov 30, 2010 2:50 am EST

You say you have a law degree, so you should know that there are a myriad of reasons that could cause a red eye. And yes, the majority of red eyes from contact lens wearers are caused by overwear or lens incompatibility.
But do you not understand that doctors of optometry are the professionals that diagnose and treat primary ocular conditions and disease processes that can be associated with contact lens wear? Do you not understand that contact lenses are medical devices regulated by the FDA to protect patients from hurting themselves; therefore, annual eye examinations are required to ensure patient safety and compliance.
Let's say the contact lens IS to blame: too tight or too loose-fitting, too steep or too flat the base curve. Ok, then that is easy. Your optometrist can change the parameters/lenses and refit you in another of the thousands of brands that are out there.
But what happens if you had developed an infection that spread to both eyes and necessitated medical treatment? Do you not understand that therapeutic prescriptions (topical or oral) require a doctor's evaluation and treatment plan? Would you know which eye drops to use? Or do you realize that topical antibiotics are NOT available over the counter?
You lament about paying $30 to have your eyes checked. Do you know how many patients are uninsured in this country?
Let's say you had a corneal ulcer, or infiltrative keratitis, secondary to contact lens wear. You blame the contact lenses for "burning" your eyes. Do you realize that changing to another brand does NOT eradicate these conditions? That the standard of care for these serious, potentially vision-threatening conditions is to DISCONTINUE all contact lens wear, and treat appropriately with topical and/or oral medications?
Or let's say you just "happen" to get new contact lenses and are very sure the lenses are causing the eye pain/irritation/burning. And then you ask the doctor to give you new lenses or switch brands, which in actuality, you have something like a viral (herpetic) or fungal infection that requires very serious treatment. Hmm, brand new, even the fanciest of contact lenses won't fix that...
I know you don't have a medical background, but come on here. Let's realize that these are medical devices regulated by the FDA, and NO DOCTOR will try to voluntarily cause you pain by prescribing contact lenses that are intended to hurt you.
You claim the "trial period" had not expired. If the doctor wrote you the prescription, then when do you think the trial period would cease? Or perhaps you don't WANT it to end because you figure, these are 14 day lenses (2 weeks) and you're supposed to replace them every two weeks as instructed. Perhaps they were burning because you were supposed to order a supply with the prescription, and follow the recommended wearing schedule of 2 weeks per each pair of lenses (usually they come 6 to a box).
If you were at the end of the 14 days (the intended lifespan of the original "trial pair" of lenses), then of course they will burn! They're only designed to last two weeks!
Instead of having a nice dialogue with your doctor, of asking to be refit in a more comfortable lens, you marched into a professional office demanding to be seen and to not have to pay because you feel you're still within the "trial period."
Hmm, let's see. If a doctor prescribes blood pressure medication for a patient, and instructs the patient to take it twice a day for 2 weeks, and follow up in two weeks for re-evaluation, do you think that patient is charged again an office visit on the followup?
OF COURSE IT'S CHARGED!

LensCrafters Customer Reviews Overview

LensCrafters is an optical retailer that offers a variety of eyewear products and services. Their range includes prescription glasses, sunglasses, and contact lenses from multiple designer brands and private labels. They provide eye exams through on-site independent optometrists, as well as lens fitting and customization services. Customers can access their products both in physical stores across the United States and through their online platform. LensCrafters also offers additional services such as frame adjustments and eyewear care advice.

LensCrafters In-depth Review

In Summary: LensCrafters offers a comprehensive and user-friendly platform for customers seeking quality eyewear and eye care services. With a wide selection of products, reasonable pricing, and excellent customer service, it stands out as a reliable option for those in need of glasses, sunglasses, or contact lenses. The website is easy to navigate, and the virtual try-on feature enhances the online shopping experience. While some may find prices slightly higher than some competitors, the quality of products and services, along with the convenience of in-store and online options, often justifies the cost. LensCrafters also demonstrates a commitment to sustainability and community involvement, adding to its appeal for socially conscious consumers.

Website Navigation and User Experience: The LensCrafters website is intuitive and user-friendly, with a clean design that makes it easy to find products and information. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: LensCrafters boasts a diverse range of eyeglasses and sunglasses, featuring numerous styles from classic to contemporary. The selection of contact lenses is ample, catering to different preferences and needs. The brand variety is impressive, with options ranging from affordable to designer labels.

Pricing and Value for Money: Prices at LensCrafters are competitive, and while they may be higher than some discount retailers, the value for money is evident in the quality of the products. The website provides clear information on insurance acceptance and available discounts, enhancing price transparency for customers.

Online Shopping Experience: The online ordering process is straightforward, and the virtual try-on feature is a highlight, allowing customers to see how frames look on their faces before purchasing. Prescription assistance is available, making it easier for those who need guidance with their lens choices.

Customer Service: LensCrafters is known for its responsive customer support and excellent in-store service experience. After-sale support is reliable, ensuring customer satisfaction even after the purchase.

Quality of Products: The durability of frames and lenses is generally high, with various lens clarity and coating options available. Customers can expect accuracy in prescription fulfillment, contributing to the overall quality of the products.

Eye Exam Services: Eye exam services are readily available, with easy scheduling options both online and in-store. The optometrists are professional, and the eye exams are thorough, ensuring customers receive accurate prescriptions and eye health information.

Shipping and Delivery: Delivery timeframes are reasonable, and the products are well-packaged to prevent damage during transit. LensCrafters provides adequate tracking and communication throughout the delivery process.

Return and Exchange Policy: The process for returns or exchanges is straightforward, with a clear and fair refund process. The policy is well-detailed on the website, allowing customers to understand their options fully.

Customer Reviews and Testimonials: Customer reviews indicate a high level of overall satisfaction. Common praises include the quality of products and customer service, while complaints are typically addressed promptly. The reviews appear trustworthy and reflective of genuine customer experiences.

Store Locations and Accessibility: LensCrafters has a wide geographic reach with accessible store locations. Stores are designed with ambiance and layout in mind, and accessibility for people with disabilities is considered.

Corporate Responsibility and Sustainability: The company shows a commitment to environmental initiatives and community involvement. Ethical sourcing practices are part of their corporate responsibility efforts, appealing to eco-conscious consumers.

Loyalty Programs and Perks: LensCrafters offers a loyalty program with membership benefits, exclusive offers, and a rewards system that adds value for frequent shoppers.

Technology and Innovation: LensCrafters utilizes cutting-edge technology in eye care and is involved in research and development to improve vision health. Technological aids for vision impairment are also available, showcasing the company's innovation.

Final Verdict and Recommendations: LensCrafters receives a high overall rating for its quality products, comprehensive services, and customer-centric approach. It is best suited for customers who value a blend of convenience, quality, and attentive service. While prices may be higher than some budget options, the pros of reliable service, product variety, and technological advancements outweigh the cons. LensCrafters is a solid choice for those seeking a trusted eyewear provider.

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