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Lens Crafters / progressive lenses scratches anti glare gone

Toronto, Ontario, Canada
I bought my glasses from Lenscrafters I got the most expensive progressive package out there
2 years and the anti glare is gone and I have scratches
on them
I have contacted the store manager customer service and attempted to speak to regional manager
I either get ignored or being told that there policy is one year on defects
I find this unacceptable and nobody in the company will budge on there
processes. everybody is apologizing but nobody is willing to help
They have lost me as a customer and my family
as we all go to lens crafters and now looking for a new eye care provider
Jan 29, 2018

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LensCrafters Logo LensCrafters
Customer Service
Overall Satisfaction Rating

159 Reviews
4000 Luxottica Place
United States - 45040
+1 877 753 6727
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