LBC Express — late delivery
I would like to complain regarding our delivery status since at 1pm we should expect a delivery but until now no package has been delivered. We drop by at your branch in Gaisano Talisay at 7pm hoping we can get it, but the personnel said package cannot be claimed since package is in Mandaue. And when we got home, I checked the delivery status online, and as per checking it was forwarded at 10am at talisay Hub. And how come package is in Mandaue?
Attached photo is the delivery status per online checking.
Hope I can hear any feedback and settlement sooner from you.
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