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Lazy Boy Heat And Massage Recliner / never again

Heatherbloom DriveHouston, TX, United States Review updated:
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I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want to know why does it take so long to get a part and why is there no one to return calls. Customer service is [protected] the contact person is Michelle. If I had known it would take this long to get a repair done I would never have bought it from Lazyboy. I had planned to buy a sofa but not now are ever again.
Va
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Pa
  4th of Feb, 2010
Agree Disagree 0 Votes
Agreed.. I had to re order part on my chase and wedge and they have been taking more than 2 months and giving promise every time i call and outcome still nothing happened from them. They are just like their name " LAZY LAZY" Poor customer service

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La-Z-Boy Logo La-Z-Boy
Customer Service
Overall Satisfaction Rating

151 Reviews
One La-Z-Boy Dr.
Monroe
MI
United States - 48162-5138
+1 800 375 6890
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