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Lastman badboy furniture / Fridge repair

1 Toronto, Ontario, Canada Review updated:

I'm very disappointed with the service I received from the customer service dept from Bad Boy furniture store. I bought kitchen appliances fridge, stove and dishwasher machine in Oct 2005 with warranty I might add...Well!!! my fridge stopped working, called bad Boy customer service no response x 2 days, called again...answer machine-left message...no response...called next day...arrange date for Friday...service person arrived (shocked...arrived the stated time as agreed 10 am) states " compressor blown..need new one...have to order" Now Monday comes along...call service dept...a very rude call service person states " take time to get approval from head office to buy compressor" APPROVAL I HAVE WARRANTY THAT'S WHY I PAID EXTRA ...no fridge for 9 days and counting. For now my fridge is the GARAGE... someone please help...Ingrid

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  • So
      9th of Feb, 2011
    0 Votes

    Hi Ingrid. In 2007, I bought a gas Kitchen Aid stove, gas dryer and above stove microwave and bunk beds. I bought the 50 month gold plan on the stove. The gas stove has been leaking gas when it starts up(fails to lite) occasionally as well as the door locking occasionally 6 times and you have to yank on it many many times before it opens. This happens while the oven is cooking and once it turns off the door on occasion wont open. When the repairman arrived he couldn't smell gas when he turned the oven on, but he said that they are known to have problems starting and leaking gas. The repair man fixed the gas leak, but told my wife we must have pushed the self clean button to have the door lock. We have never pushed the self clean button. The repairman didn't want to come back to repair the sticking door. Customer service said I have to call them when it happens again, so the repairman can see that it is not opening. I told them I would get it fixed and send them a bill and if it wasn't paid in 30 days I would send it to a collections agency. I paid $ 150 extra for an extended warrenty on a $ 1000 gas stove. Who can help me get it fixed?
    Thanks...Tim

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