Lane Bryant / customer service

Monroe LA, United States Review updated:

Me and my two daughters were trying to buy bras and panties from the Monroe LA store by the pecan land mall. The lady was very rude, snotty, and loud!!! She measured my daughter completely wrong. Told my other daughter she was stupid for trying to order online, why were we even there shopping!! We all had stuff to buy and walked out!!! Very rude!!!

Feb 08, 2018
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  • Sh
      Feb 08, 2018

    Hi. Appreciated reading your concerns.

    It is never appropriate for an associate to refer to someone as "stupid." However many ladies order online without properly being measured for a particular brand. Each brand fits differently and had slightly different measurement requirements.

    Can you explain how the measurements were taken "wrong?"

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  • El
      Aug 10, 2018

    I was bra fitted at Kalamazoo, MI store...the gal measured me at a 38D...which I have never been able to wear since I was a teen. Went to another Lane Bryant and was measured correctly at my usual size of 40F...Kalamazoo store needs retrained.

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