La-Z-Boy

#La-Z-BoyJunk

Bought Aug 2017, mechanism breakdown Oct 2018.

Never again La-Z-Boy. Never!

Going to cost me over $140 to get it fixed. So much for warranty. Screw me over on the labor every year? No thank you.

After 17+years of multiple La-Z-Boy recliners, I am putting this Crandall out on the curb for Bulk Trash pickup in Nov. It is unusable.

If you wish to waste a huge pile of $$$$ quickly spend it at LaZboy.
Chair is useless after one Year!

Dear sir or Madam:

I have a Broken Power chair only two years old.
Can you please email me or call so I can sent you my explanation of the chair history, invoices, (pictures of the problems attached).
Not enough space to explain

Thanks

Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.
[protected] home
[protected] cell
hcurrie100@gmail.com

The repairman has been here twice. First time wrong part, He took pictures and reordered. Second time same wrong part shipped. He took pictures again to reorder.
This 100% poor customer support. We pay you make the mistakes not the repairman.
You parts department needs quality control put in place. With this type service LAZ Boy will go under.

Dear sir or Madam:

I order the sofa set for Christmas of 2015 in November 2015 from J.R. Rahey's Furniturein Sydney, N.S. and received the set in February 2016. At this time I had to send the power chair back because the wooden base frame was cracked.

I received the chair back at the end of the month after repairs. Then in May 2016 I notice a mark on the right arm of the fabric (see picture sofa1 & 2). Rahey's said "they would order new fabric for the arm" They call me about a month later and took the chair and replaced the fabric. I received the chair back in June. After a month or so I started noticing a spot showing at the seam (see sofa5 pic) and it look alot like the old spot. I believe they pull down the top of the arm and lifted up the arm fabric to hide the spot under the seam and didn't replace the arm fabric at all. This can be seen in sofa chair-1 picture showing that the right arm top is lower than the left arm.

Then in December, 2016 the left arm of the chair is starting to become the same way, not only a spot, but the fabric is separating along the inside of the arm. I believe that the fabric is rubbing on the wood framing edge and there is little to no padding to support the fabric. I believe this is a flaw or mistake during manufacturing see pic's 9 to 19 and Rahey’s repair this problem. I received the chair back in January 2017.

The fabric on the foot rest started to show problems in December 2017 and a picture taken in March, 2018 shows how big the damage became. Now on March 16, 2018 the piston that controls the foot rest broke. The clamp mounted to the shaft shatter is( picture 20).

I requested the service repairs and invoices from Rahey’s to show that I was buying a Best sofa set at the time and the salesman talk us in to buying the La z boy set because it was the better set with great quality, long lasting and great warranty for a few more dollars.

I hope you can help me get this chair repaired or replaced because I feel this is the chair from hell. I would appreciate a quick response to this matter.

Thank you very much,

Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.

EMAIL FROM RAHEY’S SHOWING BELOW – EMAIL DATE 03/23/2018 – attached with invoices in email
HI Herb, Here is the info. you requested with your chair .The day of
delivery upon opening we had to take back
To the shop and repair a loose board and remove a staple
from the rocker base. You took delivery of this
Set on 02/02/2016 . The next issue was SERV4781 on
05/05/2016, we had to order and replace the r.s.facing
Arm panel. The next issue was on 12/16/2016 SERV5111, we
had to order in and replace both arm panels, which
Was completed on 01/18/2017. Need anything else, please
e-mail or call me.

Greg Jabalee
JR Rahey's Stores Ltd.
Service
1095 King's Road
Sydney River, NS
B1s 1c6
Ph# [protected]

PS I could not attached the invoice PDF files form Raheys

I agree that Lazy Boy is just in it for the money. We bought my mother a material recliner for her 80th birthday and in no time it started pilling. No matter how much my mothers defuzzes it, they always come back. Lazy Boy does not cover the material. If you "warranty" quality and workmanship, how does that not include the material it is made of.

The material and comfort of their furniture is great. However, ask them to show you how the pieces connect. I have never had so many problems keeping a sectional couch together and theirs cost more than anything I've ever paid for before, so I did not expect to have this problem. I will never buy one again.

We paid over 2k for this chair. After @3 years it starts falling apart. The springs that let it rock and recline start breaking. It got to the point where it wouldn't rock then overtime it wouldn't recline and stop it fell backwards totally.

The material on a chair i purchased it puckering. The material is loose which makes it look wrinkled. They replaced the chair seat, and back once. This time the chair looks worse! I could not get them to do anything more. Very disappointed with lazy boy as i have been buying their furniture for years.

2023 Controlle He called [protected], 2tx to get for help but no one ever answers the phone.

Today, 1/26 he asked me to try. He's right, no one answers the phone, 2tx.

Dennis Anderson-[protected], needs a new controller. No receipts due to it being a gift.

You may contact me Helene Kruppa [protected]. I also have the only working email.

The recliner I received does not meet the standard quality workmanship that I expect from Lazyboy for an almost $ 4000.00 chair. Delivered 11/15/23. Cust#OELLD59325

Bought chair. Normal use.

It felt a little crooked, but generally liked the chair.

5 years later... I feel like Thanos snapped his fingers and my chair is disappearing from existence.

This started occurring a few years ago. Need to get a new chair now because the 'leather' fabric is noticeably sticking to my clothes when sitting in it.

Recliner has broken weld on bracket that holds up the foot

Larry Lehmann [protected]

Customer service at 855/802-6636 is non-existent. I called back and sat on the phone for literally hours on three days and no one ever answers. I can’t believe you treat customers this way. Horrible!

Make this go viral! LAZY-BOY does not stand behind their lifetime warranty on the mechanism….you can find NO ONE to repair at LAZY-BOY cost and NO ONE answers their “Comfort Care” phone line even after holding for 2 hours! The only way to make them wake up is DO NOT PURCHASE THEIR PRODUCTS! ……. MAKE THIS GO VIRAL PLEASE…

We purchased the Reese power sofa in leather. It's as hard as a rock and the most uncomfortable sofa we ever owned. The one on the floor that we tested was obviously "broken in" and comfortable. La-Z-Boy charges a 30% restocking fee plus a fee to pick it up or I would have sent it back. $3000 in the garbage. DO NOT RECOMMEND.