Menu
La-Z-Boy Customer Service Phone, Email, Contacts

La-Z-Boy
reviews & complaints

Learn how the rating is calculated

1.6 438 Reviews

La-Z-Boy Complaints Summary

64 Resolved
373 Unresolved
Our verdict: With La-Z-Boy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
La-Z-Boy has claimed their business profile
Get notifications about new complaints and reviews of La-Z-Boy. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

La-Z-Boy reviews & complaints 438

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest La-Z-Boy reviews & complaints

ComplaintsBoard
B
2:21 pm EDT

La-Z-Boy poor quality

Purchased a recliner for just under 1000.00. There is very little padding on this expensive chair. You can feel the wood hit you in the arm the back cushion collapses when you sit in it, the seat cushion compressed so much that it kept sliding under the back. The back of the chair wobbles as though it is going to fall off. When we pointed this out to the repair person they said they were all like that. They replaced the seat cushion but that is all they did. I went to this company and paid alot of money because I thought we were buying quality. What you see on the showroom floor is not what you get. This chair was purchased so my 80 year old aunt would have a comfortable chair when she visits for 3 months each year. Now I am shopping for a 2 or 3 hundred dollar chair to replace it and I'll just buy a new one every few years.

Read full review of La-Z-Boy and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sally
cape Coral, US
Mar 20, 2009 3:20 pm EDT

I bought a lazy by sectional that has one recliner. As soon as I purchased it, the recliner worked very hard & didn't seem to work right. They sent a repair man. Even when he was done, I said it still worked hard & didn't seem to work right. He also said that is how they all are. We only used the recliner 4 or 5 times & already it does not work at all. I have called Lazy Boy & I am waiting for them to call me back to fix what should have been fixed the first time. I also bought Lazy Boy for the quality & I am disappointed in my purchase. Hopefully, they can fix it this time, but I feel that the first repair man knew that it was not functioning properly & just didn't know how to fix it or just didn't care. This is not what I expect from Lazy Boy.

R
R
recliner lover
,
Aug 15, 2008 5:11 pm EDT

This company has more than 80 years in business. When you are purchasing a chair for someone else is always hard! what fits you it might not fit that someone well.

No other company out there is going to offer you parts for life or show you how that chair is build. LaZBoy does. I got three recliners from them and I am very happy with them but I also made a mistake I purchased one for for husband that was too small for him and for his weight most of their recliners can tolerate up to 300 pounds but he was more than that it was my fault. So in the end I end up buying a big man chair he has it for over five yearss!

If this chair can put up to mu husbands weight everyday & he is 355 pounds I'm sure is built to last longer than the ones out there!

Give them another try but this time if you are getting it for some else remenber to bring that someone along so you make the right choice also
if you think what they have in floor is diff. than what you get that is not the case is the same thing find out if you can pick it up at their warehouse or what if you receive it and you are not happy with it or in the end can you get the one from the floor? I still think better to find out the "what if" first.
I'm sure they eventually will work something with you...they did with me...right away the same day I called them when I got that chair and I was able to get another one instead but this time I told my husband to come with me he's the one that is going to be on that chair not me...

one of my recliners is about 15 years old still works fine!

I am a very happy lazboy customer will continue if they continue to build them the same way!

ComplaintsBoard
H
12:50 pm EDT

La-Z-Boy leather

I purchased an almost $3, 000 leather reclining sofa and chair & 1/2 from La Z Boy exactly a year ago. After 6 months there was noticeable wear and chaffing of the leather on the seat cushions. They came out and replaced the seats, then shortly after the seat started showing wear and chaffing on the chair (that was used less). They replaced that. Now it's about 6 months in, and it is starting to wear and chaff again. Bottom line: La Z Boy leather is no better and shows wear like I have had the pieces for 10 years or more within 6 months. I started complaining again recently because I have seen the Tech in my house; first to check the furniture then back out again to reinstall new seats: 4 times in the last year (more than I see some of my close relatives)! Buy a cheaper set than I did, may last longer than mine did from a company I would have thought had a high quality leather-was I wrong!

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
E
5:49 am EDT

La-Z-Boy poor quality custom order furniture

7/30/2008 7:29:43 AM - I ordered a custom sectional sofa and when it was delivered the couch was slanted/sloped, the chaise and the couch were different shades and the couch had a slight tear on the back. Lazyboy sent a technician/investigator on July 11th, took the information and pictures, but I haven't heard anything since then. I called on July 28 and the person I talked to said the system was down and she would call me back with a status. I haven't heard back from anyone yet. Although I read the negative reviews about Lazyboy online, I hoped to resolve this issue without resorting to contacting the Better Business Bureau and Consumer Protection Advocacy Agencies.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
L
5:44 pm EDT

La-Z-Boy delivered broken

Approximately 4 weeks ago I purchased 2 lazy boy recliners from Conn's in the White Settlement area of Fort Worth, TX 76108.

The chairs were delivered at the promised time. That was the end of "customer service". One of the chairs was broken (wood frame under the chair is split). I have made repeated calls to the store but have gotten nowhere. A furniture repair place (Kelley's) did come out about 2 weeks later and said that the chair could not be fixed. I later received parts from a furniture company? with no explanation.

My husband and I are 94 and 84 years of age. I called and complained for 2 weeks to the local Conn's store, speaking with Van Woods (store manager). I was told that he could do nothing about replacing the broken chair and that cooperate headquarters were the only people that could authorize an exchange. He was very nice and understanding but took no action to replace the chair to my satisfaction.

I then contacted my daughter, Donna Beaver, who lives 2 hours north of Fort Worth to do something about this situation as I was not getting anywhere with any satisfaction. As of today, July 29, 2008 nothing has been done. My daughter has called the store 2-3 times a week and has spoken with Van Woods (store manager) Billy (assistant manager) Ron, Chris, Cody Beason and Charles Doty (salesmen). They have all listened to the saga but no one seems interested in taking the ball and doing something about it. Cannot someone he the hero and make this customer happy?

What should my next move be? Each time my daughter calls and speaks with one of the above men, if they are available and not on the phone, they say they will call and speak with me (I live 2 blocks from the store). No one from Conn's has yet to return any calls to my home# or to my daughter's home#. For example, my daughter called this evening and spoke with Ron (salesman) at the store - Van Woods (store manager) was on the phone and he said that he would return the call. No call for over a hour. she called back and he had left for the day!

N. Lynn Griffin, customer
817.246.4184

Donna Beaver, daughter to Lynn
903.892.6717

Read full review of La-Z-Boy and 2 comments
Update by lynn griffin
Jul 29, 2008 5:41 pm EDT

Approximately 4 weeks ago I purchased 2 lazy boy recliners from Conn's in the White Settlement area of Fort Worth, TX 76108.

The chairs were delivered at the promised time. That was the end of "customer service". One of the chairs was broken (wood frame under the chair is split). I have made repeated calls to the store but have gotten nowhere. A furniture repair place (Kelley's) did come out about 2 weeks later and said that the chair could not be fixed. I later received parts from a furniture company? with no explanation.

My husband and I are 94 and 84 years of age. I called and complained for 2 weeks to the local Conn's store, speaking with Van Woods (store manager). I was told that he could do nothing about replacing the broken chair and that cooperate headquarters were the only people that could authorize an exchange. He was very nice and understanding but took no action to replace the chair to my satisfaction.

I then contacted my daughter, Donna Beaver, who lives 2 hours north of Fort Worth to do something about this situation as I was not getting anywhere with any satisfaction. As of today, July 29, 2008 nothing has been done. My daughter has called the store 2-3 times a week and has spoken with Van Woods (store manager) Billy (assistant manager) Ron, Chris, Cody Beason and Charles Doty (salesmen). They have all listened to the saga but no one seems interested in taking the ball and doing something about it. Cannot someone he the hero and make this customer happy?

What should my next move be? Each time my daughter calls and speaks with one of the above men, if they are available and not on the phone, they say they will call and speak with me (I live 2 blocks from the store). No one from Conn's has yet to return any calls to my home# or to my daughter's home#. For example, my daughter called this evening and spoke with Ron (salesman) at the store - Van Woods (store manager) was on the phone and he said that he would return the call. No call for over a hour. she called back and he had left for the day!

N. Lynn Griffin, customer
817.246.4184

Donna Beaver, daughter to Lynn
903.892.6717

Hide full review
2 comments
Add a comment
J
J
Jerald Martin
, US
Sep 02, 2014 9:36 pm EDT

Bought two Leather Recliners that rock and turn around last winter. We have had to have the repair man for one of the chairs twice. They have replaced the parts under the chair and it just gets louder and louder. I can no longer use it. I am very upset about this. I need something done about this.

R
R
registeremail
, US
Jun 20, 2009 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I found this note during my trials with Conn's. I'm afraid that it's probably too late to help the Griffins, but I had a similar experience with Van Woods at Conn's that I was finally able to resolve. Perhaps my experience will help the next reader.

We bought a lower priced Whirlpool clothes washer at the Conn's on Hulen Street, and were immediately dissatisfied. It was way too loud and although the timer dial had a "delicate" setting (that to us implied a 2-speed motor), if you set it to delicate, it would just run at full speed, pause, and then run at full speed again. That isn't delicate! Initially we tried to make-do by closing the utility room door and doing delicates by hand, but after having the washer for less than a week and a half it broke down due to a manufacturer's defect in the timer.

We bought the washer at a local brick-and-mortar store for service after the sale and because Conn's has a 30-day return policy. (After all, you can't "try out" a washer in a store). We contacted the then-store manager to return the washer or exchange it for a different model and were told that she could not process a return because the washer was broken! She said that we had to go through the service department for a return. The service department told us that they could not handle a return, only a repair. We weren't interested in keeping the washer since we were dissatisfied with it before it ever broke, so we again contacted the store. The managers had since changed to Van Woods and asst. manager Billy Brink, and they said the same thing- no returning the washer (even though we were still within the 30-day return period) because it was broken!

After multiple attempts to contact Conn's corporate customer service by phone (no help there), speaking to Conn's DFW service manager Greg Leblanc (no help there), trying to contact Conn's district manager Clay Roberts (wouldn't even return phone calls, so no help there), we finally got a response to an email sent to Conn's customer service. Never mind that the response to the email came after THREE MONTHS!

It turns out that Conn's is apparently being investigated by the Texas Attorney General's Office for their handling of extended warranties, and in response to that investigation and other issues they have recently created a "Customer Help Group" that dug up our old thus-far-ignored email and contacted us. The Customer Help Group really seems to want to help, and is actually EMPOWERED to help. They not only resolved my problem to my satisfaction (took the washer back, refunded ALL of my payments including delivery fees, waived the re-stocking fee, etc.) but they also arranged to have district manager Clay Roberts and store manager Van Woods call me to apologize for their lack of help.

I would encourage anyone with a customer service issue to speak with the store manager and try to resolve the problem. But failing that, try calling Conn's customer service department at [protected] and ask for help. If the customer service agent can't or won't help (or just transfers you around aimlessly or cuts you off), ask for the Customer Help Group. If you have a legitimate concern and are willing to be persistent, I'll bet that you'll eventually get the help you'll need from them.

Hope this helps.

ComplaintsBoard
V
12:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy don't buy

Don't buy La-z-boy recliners the fabric will not hold up. I bought a recliner 16 months ago and the fabric already is wearing through. Warranty is only 12 months and La-z-boy refuses to do anything after warranty expires. Call store referred me to customer service. Will not help you after warranty time had expired. No discount, no nothing. I truly recommend that anybody looking for recliners or furniture don't buy from La-Z-Boy it is not worth the money and customer service is worthless. Stay way from La-Z-Boy furniture IT WILL NOT LAST.

Read full review of La-Z-Boy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
6:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy delivery charges

I purchased a recliner from our local store in North Aurora and was told the delivery charge would be $59.99. After a discussion with my husband he said he would pick it up. I called and was told I would have to go to the Bolingbrook store which is not real close to our home to pick it up or pay a $35 charge to pick it up at our local store. Who delivers the chairs to the local store? Why should customer have to pay to pick up locally? What a rip. This is my last purchase from LazBoy.

Read full review of La-Z-Boy and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
jaxiegirl6
Pittsburgh, US
Feb 09, 2015 1:38 pm EST

Our "pick up at the store" fee was $40 ( $80 for delivery to our home.) . Even thought I really liked the recliner and consider buying two, my husband could not believe that they had the nerve to charge a fee for him to pick it up at their store! Needless to say, he asked for the order form that already had it written up on and told them to keep the chairs and that he would never buy anything from them, ever. We then walked out in total agreement that it was a scam and we would never return to a Lazboy store.

P
P
pepin eagles
,
Oct 20, 2008 4:28 pm EDT

I certainly agree that retailers are deceptive in their pricing when they add on delivery charges on products they display in the store. At a minimum, additional delivery charge policies should be conspicuously posted to warn the customer.

We tried to purchase furniture at Rooms-To-Go and were told nothing about the delivery charge until it was added to the bill-of-sale. When it was questioned, we were told that it is from the warehouse 60 miles away.

Guess what? No sale-they wasted their time and mine writing up the sale and trying to pull one over on us. We have never gone back to a Rooms-To-Go for anything.

We have a Savon Furniture in our area that we found does the same thing. Again, we turned our backs on the salesman and bought elsewhere.

When you run across these businesses, you need to show them your back and not your wallet.

ComplaintsBoard
L
12:48 pm EDT

La-Z-Boy terrible experience

We purchased a sectional sofa from this store on 9/4/06 and it was delivered on 11/13/06. We were told all of the area's that touched the body were made of leather. In about Feb. of 2008 I noticed that the arm of the recliner at the front was cracking. I called the salesman Ron Socher and told him the problem, he put me in contact with the Stainsafe Protection Co. They sent out a claim person on March 19, 08. He looked at the couch and said he would have to order parts and it could take up to 2 months to get it fixed. As of today we haven't heard one thing from them so I finally called and was informed that they would not be doing anything to fix the sofa because the the claim adjuster stated that the vinyl was dry and cracking from normal wear and tear. The area that is cracking wasn't suppose to be vinyl it was suppose to be genuine leather. As you can imagine I did not receive any satisfaction from them. I have called the salesman and he is going to try to help us fight them, but I don't really hold out much hope of it being fixed to our satisfaction. I am so tired of business people just ignoring their responsibility to the buying public once they have their money.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
V
12:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy this company is a legal thief

I special ordered a sofa and loveseat from Lazeboy last August, 2007. I finally received everything I ordered in November, 2007.

When the order arrived I was stunned to see that the napped fabric I special ordered was put on the furniture in different directions, making the sofa and loveseat have a light and dark effect. It's VERY noticeable. Some cushions are very dark, and others are shaded very light. The upholsterer must have either NOT cared about how he did the job, or he was NOT familiar with covering furniture with napped fabric.

In addition to all this, the seams are coming apart, there are flaws running thru the fabric, and there are a couple of holes on the inside portion of the loveseat.

I wish I had checked the internet before buying the furniture. We took the owner to small claims court, but miraculously she won! So, BUYER BEWARE!

Lazeboy does NOT produce the quality products it once did, and they do NOT care about fixing problems that come up. I am now stuck with $3200.00 of furniture that I haven't even sat on yet, and get sick to my stomach every time I look at it. I feel totally ripped off, and hope that someone will read this and not make the same mistake I did.

Do NOT purchase from the Stockton, CA store. In fact, I would recommend NOT purchasing ANY Lazeyboy product, as they do NOT care about the quality of their workmanship. They also do NOT give out a warranty card UNTIL your furniture is delivered. So, if you must purchase this brand, make sure you READ every line of your contract, and ask to see the warranty BEFORE the purchase.

Read full review of La-Z-Boy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La-Z-Boy - cheap fabric and mechanisms

I always owned lazyboy furniture and loved it, but not no more, I bought a sofa and recliner that they talked up to good quality, what a farce. I purchased it march 07 and now it is march 08 and I have had them out 7 times to repair both of them, the mechanisms keep breaking the fabric pilled and they told me to go and buy a shaver to fix that problem and...

Read full review of La-Z-Boy and 17 comments
ComplaintsBoard
V
9:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy warranty deception

Complaint: La-z-boy Inc. Regarding power recliners - Purchased 8-5-2008-Warranty deception.

This recliner has been repaired so many times I cannot count.

1. Day recliner delivered it had to have the left side replaced, and I complained that recliner going back there was a clunk. I was told it needed a period of adjustment. I later found that the bracket on the right side was not on the track, I also said the chair was not level and tilting to the right side. I was told it was the way I was sitting. Later repair man found a bracket had been installed 1 inch higher that the other side.

2. They then replaced a bent bolt and bracket.

3. Another time they decided to replace the lower steel frame when done the chair was not square with the frame. The repair man just shook his head. It was not the repairman fault just a poorly built recliner. He said the recliners often needed to be squared up.

4. It has been brought with parts falling out of it, on two occasions.

5. The last four times they sat the chair down and had to take it right back to their shop.

There was a crack with pieces flying out, I was told due to the chair out of square and that was why the motor and bracket needed to be replaced another 2 week wait for parts. Two weeks later wrong motor and bracket. Another 2 weeks wait for another motor and bracket.

Then the leg lift stopped working. It went part way up and stopped.

Now La-z-boy says I modified recliner. This heavy recliner sits on 4 bolts with enlarged heads. It was making deep marks in the carpeting. So I unscrewed bolts put 3/4 x 10 under rails, drilled holes in wood same location as where bolts go back into steel rails re-screwed in bolts. Now La-z-boy says modified chair-- is essence GO TO HELL. Based on their warranty if you safety pin a cloth on headrest you have modified warranty nullifying Warranty. So go Enron, Worldcom, Tyco, Frigidaire, various lending institutes (screw customer-Then?) I Believe so goes La-z-boy. Now store has my money and I was told they sold the defective (constantly repaired) chair they sold me. Looks like small claims court-if I can find an intelligent Judge.

Read full review of La-Z-Boy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:18 am EST

La-Z-Boy sagging and squeeking couch

We bought what we thought was a sofa & chair that would last us for at least 10 years.WRONG:::::
Our furniture was bought in 2005 and one end of the couch is sagging in the back and seat, also there is a clunking sound when you sit on it. We went to the store and complained about it. We told the girl there that we bought it because we were told that it would last us for a long time. There is only myself and my husband in the house, it's not like we have children jumping on it .My husband weighs about 160 lbs. and he is usually the only sitting on the couch, so weight is not a problem. We did manage to get a service man to come and look at it and he told us that he could put more stuffing in the couch however it would probably happen again , and there was nothing he could to make it last.This is rediculous.We bought furniture that we thought was reptible and would last us, as we are both retired and cannot afford to buy new furniture every couple of years.The store said that they would have their serviceman come a re stuff the couch with some better stuffing. nobody has came yet or even called.As far as I am concerned, Lazy Bor furniture is not any better than your cheap stuff that you can buy at WallMart.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy never again

I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want to know why does it take so long to get a part and why is there no one to return calls. Customer service is [protected] the contact person is Michelle. If I had known it would take this long to get a repair done I would never have bought it from Lazyboy. I had planned to buy a sofa but not now are ever again.

Read full review of La-Z-Boy and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Patel Bhavik
Houston, US
Feb 04, 2010 11:24 am EST

Agreed.. I had to re order part on my chase and wedge and they have been taking more than 2 months and giving promise every time i call and outcome still nothing happened from them. They are just like their name " LAZY LAZY" Poor customer service

ComplaintsBoard
R
12:00 am EST

La-Z-Boy nail or tack sticking out of armrest!

Purchased a reclining chair on October 3, 2007. Shortly thereafter noticed that a tack or nail was about to punch hole through arm rest. Called the store in November with no success. Emailed corporate office with no success. Left message for store manager with no success. Spoke to their customer service who promised follow-up with no success. Called the store today, January 12 and advised them to come and pick up their chair... You can guess what they told me. They told me that the service technician would call today... heard that before. Bottom line is do not ever buy anything from this fly by night organization!

I should have checked out the complaint blogs. Had I done my homework I would not be in this situation.

Rolan.

Read full review of La-Z-Boy and 1 comment
Hide full review
1 comment
Add a comment
B
B
Barbara Fischer
,
Jan 27, 2008 4:50 pm EST

I have to agree totally with you telling everyone not to purchase from LAZ-BOY. I am going to take them to court for $4,000.00 worth of crappy furniture they sold me. I bought from them BECAUSE of their reputation. I have written to 5 of the top executative in the company and have not heard a word from any of them. I have posted on this web site and Fight Back-Feed Back forum. I am going to write to my attorney general and then I am going to place the recliner on a pull trailer and place it in the parking lot of my office and put a sign on it to contact me about Laz-Boy. All you have to do is float through the internet to find out what kind of company they are. I like you wish I had looked before I bought.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy canadians takes a note!

Myself, wife and 3 kids are from ontario canada and traveled 1. 5 hours drive to this store which we researched online. Upon arrival we where met by several high pressure sales people but the one stuck with us thru our trip in the store. She showed us several pieces of furniture with allot of impatience for us to make a decision on one of the sets she had shown us. My gut feeling was to walk out but i had the wife and kids and i stuck it out. When i asked for a bottom line price on a couple of different sets she would walk away and come back with a price. At times it was higher than the price advertised and sometimes lower. I asked why, and she said that it was because it is a group set. Other times she would give me a price and come back later and it was 60 and 80 dollars cheaper than the first time?Go figure, this should have been a red flag, price would vary and drop the longer we where in the store!She was desperate for a sale and really started to put pressure on my wife, and i knew she want to sell so i went after a really nice lazyboy set, to which she had priced up and down from the original price advertised. At one point she was high, and i gave her some grief, she would walked away and came back with a lower one. This went on for 20 minutes. She also informed me that we live on the other side of their delivery area in canada, by about 35 min. drive time and that they would not drive to our home and we would meet them in the nearest big city of london. Fine i said i will arrange a truck and meet them there, for a cost of 80 dollars. I informed her that if they delivered to my home i would purchase a 1200 dollar electric fireplace. She said that if she could arrange this she would call but as of now the delivery was to london only. Finally it was a done deal and she needed a manager for something and off i went to pay. I had to go to another person to pay. When i went to pay she had me down for 2 loveseats and a chair i wanted a couch and love seat and a chair so i had to pay another 80 dollars more than the price she didnt tell me about. After i payed , the cashier informs me that the furniture will not be in until the end of dec. , 4 weeks away, fine so be it. Three weeks go by and i get a phone call for the sales woman and she tells me that if i take the electric fire place she could maybe have some leverage with the regional boss and i could possibly get the furniture delivered and set up right in my home. Great , i said if u could do this go ahead , it could be delivered by the end of the week it is sitting in storage. I get another call from another flunkey sales rep. and he tells me they will delivery for 240 dollars and i must buy the fireplace. He gives me a price for the fireplace and extra delivery charge and it is more than 100 dollars than the quote for our original sale price from the woman sales rep. I inform him of the error and he corrects it and apologizes. I have been hearing allot of apologies lately. Lets get the ball rolling I WANT MY FURNITURE!So i pay the money. I get another call from some type of manager and she tells me that the furniture with be contracted to another carrier and will be dropped off at my home sometime in the next 2 months!And it will not be set up i must do it myself and if anything is wrong with it i must take it back to the store myself. In the mean time i have sold my old furniture in anticipation that i would have the new stuff that week. I inform her of this and again another we apologize. I asked why they wont go another 35 minutes past their range for a customer that just paid another 240 dollars for delivery and purchased 4000 dollars in product?She said thats their policy. So i politely tell her i want a refund. I hope any Canadian takes note and that our USA brothers and sisters heed this warning.

Read full review of La-Z-Boy and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Barbara Fischer
,
Jan 27, 2008 5:07 pm EST

Did you get your refund? I am going to take them to court for $4,000 worth of horrible furnitue I bought.

ComplaintsBoard
B
12:00 am EST

La-Z-Boy bad customer service!

I spent $4372.00 for 2 recliner couches and one swivel recliner chair. The fabric looks like it is 3 years old and I have had this furniture less then 9 months. I started complaining 4 months ago. The tech. came out with a digital camera and took pictures that did not show the wear on the fabric. After I got word from the company that they would not repair the fabric but would repair the swivel base of the chair that was making so much noise we could not hear the TV, I had professional pictures taken. I gave the disk to the tech on his second visit. To date all I have heard is that the complaint has moved up the line and is now in the fabric department for evaluation. I went on the web and typed in "laz boy complaints" and was horrified at this company's reaction to complaints. I know they are not going to resolve this in a satisfactory manor so I am going to start proceedings for small claims court. I want to have all the paper work in place when they render their decision.

Barbara.

Read full review of La-Z-Boy and 3 comments
Hide full review
3 comments
Add a comment
K
K
kirbysmom
, US
Nov 19, 2013 6:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wish I would have seen the posts. We purchased a beautiful sectional; had it delivered on Saturday, it was broken by Sunday. Needless to say, they aren't even coming to repair it for at least 10 days. Their customer service person was rude and condescending as well. I will never buy from them again.

U
U
UUUUGGGGHHHH
, US
May 03, 2011 7:30 pm EDT

I'm glad to hear this. I thought their quality would be great and my husband and I were ready to buys a sectional leather sofa. The problem is that we spent 45 minutes in the store, were passed around to 3 different sales people who all pretty much ignored us. We were customers ready to buy and we couldn't get any attention. We went across the street to Macy's and spent $6000 on a sectional we love. We also got the attention we needed to buy it! Honestly, my husband and I are real easy to get along with and don't require a lot. It was a very strange and disappointing experience. All we could think was that maybe we just weren't dressed well enough to be seen as serious customers. We're telling everyone we know about our experience!

S
S
san-jap
, US
Jun 23, 2009 4:26 pm EDT

Lazboy warranty is good only on the paper. Neve never ever buy from Lazboy- their quality and warranty both suck.

ComplaintsBoard
S
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La-Z-Boy - warranty no good

We purchased a very expensive leather set from LazyBoy. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". They finally decided to replace the piece (only after the salesman pushed for this) and...

Read full review of La-Z-Boy and 8 comments
ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La-Z-Boy lazyboy do not honor warranties!

I bought a Leather Lazyboy recliner chair for my husband that cost $1200 I bought a warranty on it also, now they tell me the warranty is no good, cause my husbands hair made it fade, come on, it was not abused, everyones hair hits the back on the chair, he uses nothing on his hair, except to shampoo it. Don't buy a Lazy Boy all they want is the money for the chair and the warranty money, they don't live up to their warranties.

Read full review of La-Z-Boy and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
M
M
Martha LP
, US
Oct 21, 2018 5:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

#La-Z-BoyJunk

Bought Aug 2017, mechanism breakdown Oct 2018.

Never again La-Z-Boy. Never!

Going to cost me over $140 to get it fixed. So much for warranty. Screw me over on the labor every year? No thank you.

After 17+years of multiple La-Z-Boy recliners, I am putting this Crandall out on the curb for Bulk Trash pickup in Nov. It is unusable.

G
G
Grrrrrr99
, US
Sep 02, 2018 1:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If you wish to waste a huge pile of $$$$ quickly spend it at LaZboy.
Chair is useless after one Year!

H
H
Herbert Currie
, CA
Aug 20, 2018 9:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir or Madam:

I have a Broken Power chair only two years old.
Can you please email me or call so I can sent you my explanation of the chair history, invoices, (pictures of the problems attached).
Not enough space to explain

Thanks

Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.
[protected] home
[protected] cell
hcurrie100@gmail.com

F
F
Franklin Musgrave
, US
Aug 20, 2018 7:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The repairman has been here twice. First time wrong part, He took pictures and reordered. Second time same wrong part shipped. He took pictures again to reorder.
This 100% poor customer support. We pay you make the mistakes not the repairman.
You parts department needs quality control put in place. With this type service LAZ Boy will go under.

H
H
Herbert Currie
, CA
Mar 26, 2018 8:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir or Madam:

I order the sofa set for Christmas of 2015 in November 2015 from J.R. Rahey's Furniturein Sydney, N.S. and received the set in February 2016. At this time I had to send the power chair back because the wooden base frame was cracked.

I received the chair back at the end of the month after repairs. Then in May 2016 I notice a mark on the right arm of the fabric (see picture sofa1 & 2). Rahey's said "they would order new fabric for the arm" They call me about a month later and took the chair and replaced the fabric. I received the chair back in June. After a month or so I started noticing a spot showing at the seam (see sofa5 pic) and it look alot like the old spot. I believe they pull down the top of the arm and lifted up the arm fabric to hide the spot under the seam and didn't replace the arm fabric at all. This can be seen in sofa chair-1 picture showing that the right arm top is lower than the left arm.

Then in December, 2016 the left arm of the chair is starting to become the same way, not only a spot, but the fabric is separating along the inside of the arm. I believe that the fabric is rubbing on the wood framing edge and there is little to no padding to support the fabric. I believe this is a flaw or mistake during manufacturing see pic's 9 to 19 and Rahey’s repair this problem. I received the chair back in January 2017.

The fabric on the foot rest started to show problems in December 2017 and a picture taken in March, 2018 shows how big the damage became. Now on March 16, 2018 the piston that controls the foot rest broke. The clamp mounted to the shaft shatter is( picture 20).

I requested the service repairs and invoices from Rahey’s to show that I was buying a Best sofa set at the time and the salesman talk us in to buying the La z boy set because it was the better set with great quality, long lasting and great warranty for a few more dollars.

I hope you can help me get this chair repaired or replaced because I feel this is the chair from hell. I would appreciate a quick response to this matter.

Thank you very much,

Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.

EMAIL FROM RAHEY’S SHOWING BELOW – EMAIL DATE 03/23/2018 – attached with invoices in email
HI Herb, Here is the info. you requested with your chair .The day of
delivery upon opening we had to take back
To the shop and repair a loose board and remove a staple
from the rocker base. You took delivery of this
Set on 02/02/2016 . The next issue was SERV4781 on
05/05/2016, we had to order and replace the r.s.facing
Arm panel. The next issue was on 12/16/2016 SERV5111, we
had to order in and replace both arm panels, which
Was completed on 01/18/2017. Need anything else, please
e-mail or call me.

Greg Jabalee
JR Rahey's Stores Ltd.
Service
1095 King's Road
Sydney River, NS
B1s 1c6
Ph# [protected]

PS I could not attached the invoice PDF files form Raheys

V
V
vitesse
Kingston, CA
Jul 07, 2009 9:56 pm EDT

I agree that Lazy Boy is just in it for the money. We bought my mother a material recliner for her 80th birthday and in no time it started pilling. No matter how much my mothers defuzzes it, they always come back. Lazy Boy does not cover the material. If you "warranty" quality and workmanship, how does that not include the material it is made of.

ComplaintsBoard
D
12:00 am EDT

La-Z-Boy refusing to call us back

Ordered a sofa, love seat and recliner in May. Received the product the first week of July. The sofa and love seat do not match the recliner both in color and fabric type. We have given an arm cover for each piece back to the warranty center who in turn sent it to Laz Boy headquarters in Michigan. All they would offer was a $250 credit. We took covers and compared them to the floor sample we ordered against and showed the arm covers to the sales manager and she also said they were not a match and fabric was not the same. They sent out a technician on August 7 to take pictures and he also commented that they were not the same. On August 15th we called the warranty center and they said they were still waiting for corporate to respond. We called again today and they are refusing to call us back.

Read full review of La-Z-Boy and 11 comments
Hide full review
11 comments
Add a comment
H
H
Helene Kruppa
Aliquippa, US
Feb 04, 2024 5:27 am EST

2023 Controlle He called [protected], 2tx to get for help but no one ever answers the phone.

Today, 1/26 he asked me to try. He's right, no one answers the phone, 2tx.

Dennis Anderson-[protected], needs a new controller. No receipts due to it being a gift.

You may contact me Helene Kruppa [protected]. I also have the only working email.

D
D
Doell
Jacksonville, US
Nov 25, 2023 11:12 am EST

The recliner I received does not meet the standard quality workmanship that I expect from Lazyboy for an almost $ 4000.00 chair. Delivered 11/15/23. Cust#OELLD59325

L
L
LaZBoyThanosSnap
LEVITTOWN, US
Nov 13, 2023 1:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Bought chair. Normal use.

It felt a little crooked, but generally liked the chair.

5 years later... I feel like Thanos snapped his fingers and my chair is disappearing from existence.

This started occurring a few years ago. Need to get a new chair now because the 'leather' fabric is noticeably sticking to my clothes when sitting in it.

View 0 more photos
L
L
Larry Lehmann
Cypress, US
Jun 25, 2023 9:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Recliner has broken weld on bracket that holds up the foot

Larry Lehmann [protected]

M
M
More disappointed by you than I can say
Saint Louis MO, US
May 01, 2023 6:10 pm EDT

Customer service at 855/802-6636 is non-existent. I called back and sat on the phone for literally hours on three days and no one ever answers. I can’t believe you treat customers this way. Horrible!

G
G
Grammygreen
Neosho, Missouri, US
Apr 05, 2023 1:34 am EDT

Make this go viral! LAZY-BOY does not stand behind their lifetime warranty on the mechanism….you can find NO ONE to repair at LAZY-BOY cost and NO ONE answers their “Comfort Care” phone line even after holding for 2 hours! The only way to make them wake up is DO NOT PURCHASE THEIR PRODUCTS! ……. MAKE THIS GO VIRAL PLEASE…

R
R
Reese Leather
Florham Park, US
Nov 15, 2022 6:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

We purchased the Reese power sofa in leather. It's as hard as a rock and the most uncomfortable sofa we ever owned. The one on the floor that we tested was obviously "broken in" and comfortable. La-Z-Boy charges a 30% restocking fee plus a fee to pick it up or I would have sent it back. $3000 in the garbage. DO NOT RECOMMEND.

L
L
lee archibald
, US
Oct 12, 2022 10:30 pm EDT

10-13-2014 purchased a Pinnacle Rocker Recliner. It is now [protected]. The leather? on both arms is completely gone. The metal mechanism no longer works. I paid $1007.99 for this chair. Quality is highly questionable. Please refund my money or replace the chair. I wrote to you a month ago and have had no response from you. Please respond.

L
L
L Mustang
, US
Sep 04, 2022 7:51 pm EDT

I have called three times on three different dates to contact La-z-boy, waiting on hold for over an hour total time. I need service on my new recliner and can't get to a customer service person.

A
A
Ann Wistrcill
Lady Lake, US
Aug 01, 2022 6:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have a 2 year old red leather recliner that has had very little use. It’s at our seasonal lake home. The arms and head rest and foot rest are peeling. I’d like to fix it or have it replaced. If there is a touch up kit I could use - I’d be happy to fix it myself.

La-Z-Boy In-depth Review

Product Quality:

The upholstery materials used by La-Z-Boy are of top-notch quality, ensuring both comfort and durability. The craftsmanship is evident in the attention to detail and precision in every piece of furniture. The products are built to last, with a focus on longevity and maintaining their original condition. The comfort and support provided by La-Z-Boy's products are unmatched, offering a luxurious seating experience.

Product Variety:

La-Z-Boy offers a wide range of furniture options, including sofas, recliners, and chairs, catering to different preferences and needs. The brand provides various styles and designs, from classic to contemporary, ensuring there is something for everyone. Customers also have the option to customize their furniture, allowing them to create a piece that perfectly fits their space and personal style.

Customer Service:

The staff at La-Z-Boy is highly responsive and helpful, providing excellent assistance in selecting the right furniture. They have extensive knowledge about the products and can guide customers in making informed decisions. The brand also offers exceptional after-sales support, including warranty information, ensuring customer satisfaction even after the purchase.

Pricing:

La-Z-Boy's products offer great affordability compared to competitors, considering the high-quality materials and craftsmanship. The brand provides excellent value for money, with its furniture offering both durability and desirable features. Additionally, La-Z-Boy offers financing options and promotions, making their products even more accessible to customers.

Delivery and Installation:

La-Z-Boy's delivery service is known for its timeliness and reliability. The brand ensures that furniture arrives promptly and in excellent condition. The installation team is professional and efficient, handling the transportation and setup of furniture with care. Customers can trust that their furniture will be delivered and installed hassle-free.

Online Experience:

La-Z-Boy's website is user-friendly, making it easy for customers to navigate and find the information they need. Detailed product information and images are readily available, allowing customers to make informed decisions. The online ordering and tracking process is seamless, ensuring a smooth and convenient shopping experience.

Showroom Experience:

La-Z-Boy's showrooms are clean and well-organized, providing a pleasant shopping environment. Knowledgeable staff members are readily available to assist customers, answering any questions and offering expert advice. The showroom ambiance is comfortable, allowing customers to experience the furniture firsthand and make confident decisions.

Reputation and Trustworthiness:

La-Z-Boy has an excellent overall reputation in the industry, known for its high-quality products and exceptional customer service. The brand has gained trustworthiness through positive customer reviews and ratings, reflecting the satisfaction of its customers. La-Z-Boy is also recognized for its adherence to ethical business practices, further enhancing its reputation.

Return and Exchange Policy:

La-Z-Boy's return and exchange policy is clear and fair, ensuring customer satisfaction. Initiating returns or exchanges is easy and hassle-free, allowing customers to make changes if needed. The refund process is straightforward, with no associated fees, providing a seamless experience for customers.

Social Responsibility:

La-Z-Boy demonstrates a commitment to environmental sustainability through various initiatives. The brand focuses on ethical sourcing and manufacturing practices, ensuring that its products have a minimal impact on the environment. La-Z-Boy is also actively involved in community and charitable activities, showcasing its dedication to making a positive difference.

Overall Satisfaction:

La-Z-Boy receives high praise for its exceptional product quality, variety, and customer service. The brand's pricing offers great value for money, and the delivery and installation process is reliable and efficient. The online and showroom experiences are both user-friendly and enjoyable. La-Z-Boy's reputation and trustworthiness are well-established, and its return and exchange policy is customer-friendly. The brand's commitment to social responsibility further adds to its appeal. Overall, La-Z-Boy is highly recommended, standing out among its competitors in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact La-Z-Boy customer service

Phone numbers

+1 (800) 375-6890 +1 (855) 802-6636 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with La-Z-Boy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with La-Z-Boy Customer Service. Initial La-Z-Boy complaints should be directed to their team directly. You can find contact details for La-Z-Boy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about La-Z-Boy. Discuss the issues you have had with La-Z-Boy and work with their customer service team to find a resolution.