LA Fitness International
reviews and complaints

Dear Sir/Madam,

When I was in Duncanville, Texas, in June, I went to a local LA Fitness to get a one-month membership. I live overseas, in Singapore. They sold me a two-month membership, saying that's the lowest they can give. Now, I am back in Singapore, and they've charged me again in August. Please take back the charge and also clear my account.

Thank you.

Sincerely,
Andrew B. Spurgeon

I contracted an engagement for two years for me and my girlfriend that the man Peter Warren at Irvine Signature club recommend me. I explain to him that our Visa was for only 18 months he said it's fine before leaving show us the End of the Visa and we'll refund you. I asked many times at the email address: contact@fitnessintl.com, the one your coworker give it to me. Without any answer I went to Peter Warren office to give it to him directly the copy of the Visa, he said you'll be refund under 10 days and 2 months after still nothing. I also explain to him that the card I paid with it's a new one now and asked to take the new one to have the refund directly on it, he said it's fine and it's not fine.
I wait for an answer and my refund really soon I can't wait any more and waste my time it's not fair from your company.
Karl Delavacquerie.
Morgane Nicolas.

I used to be a member me and wife back in April of this year was when we walked out. Seemed like complaints flowed down hill and nothing ever done either perhaps money are lack of concern and end of complaint. Well here it is July new manager that's A + however the pool and shower areas is in need of cleaning and proper maintenance still remains as it did. Some one from Corporate needs to do an unannounced inspection and get this place up to speed. Since leaving LA joined Active & Fit and so we thought beings this is an open membership to sign up with any Fitness facility around San Antonio we would try this LA again well it has surely not Improved. The LA I speak of is at 522 W. 1604 N. San Antonio, TX. 78251. The bad thing about it all this facility is pretty new. COMPLAINTS : Swiming pool is dengze looking inside in many areas and around the walls, the outside flooring is filthy. The SPA seating area and wall around is in need of cleaning and last but not least replacing THE SHOWER HEADS other than the hose shower need to be replaced are cleaned out and replaced.

Hello,
Today I visited the pool at the West Oaks La Fitness Location in Houston, Texas. Although the staff was very friendly and nice, I am very concerned by the cleanliness of the pool and showers from the health viewpoint.
When I walked from the locker room to the pool, the first thing I noticed was the handicap electric pool chair that allows entrance to the pool for individuals who need this. I have never seen a piece of equipment with soo much rust on it and it looks like there was mold growing underneath the seat. I did not test the chair out, but it does not look like it is working in ADA compliance.
Next, I got into the pool from the edge. As I placed my hand on the side to get in, my hand was touching GREEN ALGAE that was forming on several areas of the side of the pool. Green algae is a high risk for bacteria, parasites and viruses. This concerns me the most because the amount of elderly adults who were in the pool for exercise class and putting their health at risk due to the pool not being kept clean. It was very obvious that the tile on the side of the pool is not cleaned on a daily basis which is extremely important when maintaining a pool that is used by several people everyday.
Even the lane ropes in the pool had build up of dirt on every single part of all the ropes in the pool. The lane ropes are not cleaned or properly maintained.
The hot tub water color was green and had dirt along the edges. I saw several people getting into the hot tub without showering first or leaving the sauna extremely sweaty and then getting in the pool. I can not imagine the germs and bacteria growing in the hot tub and it does not looked like it is being maintained daily. There is also a handicap electric chair to enter the hot tub that was just as rusty and dirty as the one at the pool entrance.
After being in the pool, I went inside the locker room to shower. The shower I went into had a lot of dirt and build up on the metal handle, there was trash and balls of hair on the floor and it was obvious the tiles and handles are not cleaned thoroughly and daily. I was very disappointed because I have visited less expensive gyms such as Planet Fitness and I have never been in a planet fitness that was this dirty.
I worked out for close to 2 hours in the women's only area and never did I see a cleaning crew/ person go into he men's or women's locker room. This disappoints me because even at fast food restaurants, it is required for employees to do an hourly restroom check and pick up trash and clean up and that was very evident it is not happening in the showers.
As I was leaving the gym, I took a look at the small metal lockers that are hanging on the wall by the front desk for personal belonging and even that looks as it is not cleaned daily.
The main reason for my email is because I know what I saw today is not the standard for LA FITNESS gyms as a whole. I have visited the LA Fitness in Sugar Land and the pool is very well kept and clean and I even saw someone cleaning the tile as I was there. I really want to bring everything I mentioned above to your attention in hope that the staff at the West Oaks location can become more informed in pool and shower maintenance in order to prevent bacteria and viruses and to know how the immune system of the elderly is extremely weak and they shouldn't be exposed to this uncleanliness at a pool they are paying to access.
I look forward to seeing positive changes and I appreciate you acknowledging my email.
Thank you,
Beth

Hello I am Jason P My phone nunber is [protected] I am being threatened and harrassed by one of your memebers. I and my family are long time members. This person harassing me is named John Anthony Lopez: his phone number is (951) 790-8981 and who's phone number is at the top left of my provided screen shots, is physically threatening me via a recent phone call, and is calling the gym facility and spreading false rumors and accusations against me. I want to attend Your facility in peace. Please revoke His membership so I can feel safer, and so he doesn't cause any disturbances at Your facilities. He is a Googleable professional fighter and again I DON'T want a disturbance at your property nor have my father cancel everyone's membership that he pays in our family also. Please and thank You. I am very offended of his false abusive actions, and fear for my safety while I'm at your property wheras it's the easiest way for him to find me. Thank You very much.

MARILYNA NGUYEN
Email: [protected]@yahoo.com

5/15/2019

Dear reviewer,
My fiancé and I are the members of the LA fitness for 5 years. In the LA fitness at Cerritos address 10802 ALONDRA BLVD., CERRITOS, CA 90703, I complain the lady whose name Jasmine for very bad customer service and not consider customers' health. She has tried to confine many customers in the small dance room (compared to ratio of huge people working out in the room) by closing the doors. She says that the music is too loud. Well, we come to the Gym to exercise because we want to be healthy. Music is the motivation and we come here mostly just for Zumba dancing, but we cannot tolerate the doors being closed with different smells from people working out with a lot of sweat, farting, flu, coughing, sneezing inside the room. Even those with the air condition, it is still not enough to remove all smells from a huge people that are working out. When we work out hard like Zumba dancing, we produce a lot of heat and all smell from sweat, farting, flu, coughing etc… It is unhealthy if we breath in hard our own waste smells during workout. And again, we all come here because we want to be healthy but not want to get sick. It is very poor ventilation when the doors are closed with many workout people. I feel so uncomfortable when working out with being confined behind the door and subjected to all kinds of smells like that. Even though I explained to Jasmine who told herself as a manager there, but she does not care about it. She should not be in that position because she did not know what the healthy should be and she lacks knowledge about health, physiology... and especially, she is very bad customer service. She was together with the guy who works there that names Stevedore, to close the door despite of the complains of many customers whose were working out in the dancing room. I think the company should review her behavior and having an action because we don't want to pay and get treat like that.
Thank you,
Marilyna Nguyen

I received an email in Dec offering a 10% gift card offer for any gift cards purchased. I received the email confirming the $150 gift card, but never received the $15 gift card as promised. After calling and verifying all my credit card info, advised all was set. Weeks later, still no $15 gift card. Contacting LA Fitness once again which unfortunately resulted in days of calls, requests for me to submit proof of the offer (they never heard of it). I had to show proof.. you guys arent familiar with your own pormos? Really? It was absolutely painful. After 7 weeks, I received the gift card and was offered $1.61 in credit as a courtesy. Really $1.61? So insulting. For all the time I spent, I feel I should have gotten alot more in credit than that. I have been a member for 8 years and feel I was not treated well at all. I feel I was totally disrepected.
Thank you in advance for your c onsideration.
Flo Teitelman
[protected]@aol.com

Firstly, I've complained numerous times to management about the women's washroom and women's workout section being neglected. Two months later and I see the same dirtiness and nothing is done about the washrooms. It's disgusting.
Secondly, Kids Club has an employee who yelled and scared my child. She now cries and shakes with fear when she sees this employee. I was a few minutes late picking up my child from there and the manager "scolded" me, raising her voice at me saying she will cancel my membership next time it happens! Are you serious?
Lastly, every time I call there, someone answers in a rude manner and no "goodbye" at the end. They just hang up. This is a business that caters to customers. If you can't train your staff to keep customers then you shouldn't be in business.
For those reasons, I cancelled my membership and am taking 3 friends with me.

I was told when I signed up that I could essentially pause the payment or change the due date at any given time. I was in the hospital so I tried to call in enough time (little over a week) prior to payment coming out for both the gym and training sessions. 2 days later I still had not received a response to my messages so I called yet again and got to speak to the manager who seemed to be annoyed by my request. She blatantly lied about my contract stating that I must give 10 days to make any change. This is NO WHERE in the contract per my attorney and several others I've had read it just to make sure. I have been very sick and lost work. She refused to help me and it caused quite the disaster because she was to lazy to be bothered. I have since been unable to use any training sessions due to the difficulty and pain required to use my hands and I was informed by my trainer that unless I pay half which is over 2K there is nothing they will do about the membership. My health issues are severe and making life complicated as a single mother and I have to deal with LA fitness who blew a bunch of smoke up my rear to get me to sign. Its my fault for not having a magnifying glass to read all the pages but I suppose I expected honesty and what I got was a bunch a lying sales people just looking to make money. Very Sad . I wouldn't recommend LA fitness to anyone for any reason whatsoever. Your cheats. So now Im not exactly sure what to do. Ive paid 2 months since then knowing I cant go. Its killing us financially.

I signed up for 6-months of personal training sessions. I paid $252.00 per monthly (totaling $1, 512.00) which worked out to be 1 session a week, plus 2 bonus sessions. I was placed with a trainer who was able to help with mobility issues, so going to another random, inexperienced trainer didn't seem like a smart option in my mind. Due to scheduling conflicts, vacations, and life, between BOTH my trainer and myself, at the end of the 6 months - I had 12 sessions left over. Which I had every intention of using. Except they apparently expire after you end your contract. (I had written a letter, asking that I was able to use my sessions, with no more monthly payments - why would I continue to pay when I've already dropped $1, 500 and still have sessions remaining) They said everything was taken care of and there was no expiry date issued when I had originally sent in the extension request (October 2018). Now, December 4th, they are giving me until January 1st, 2019. Keep in mind they are closed a few days over the holidays. The trainer I was using only works Monday-Thursday and not available during a convenient time for myself (I am a single mom, my daughter has bedtime at 7pm during school nights) and I am away for two weeks on Christmas vacation starting December 18, 2018.

I don't know what kind of free time most parents have, but 12 sessions in 20 days is impossible. I've also mysteriously lost 3-5 sessions. My trainer has record of them via screenshots, going from 15, down to 11 sessions now. I've paid $1, 500+, lost 12 sessions. So I see two options available; allow me to use the 12 sessions (which is preferred) or I will take a refund of 3 months.

I have been a member at the Kitchener location for 20 plus years. Even before it turned into an LA Fitness, when it was Family Fitness. I've been taking my son to the kids club for 7 years. In that time they have had multiple changeovers with staff, none of the toys have ever been replaced or improved, the hours went from being twice a day down to a four-hour window in the evening. They cut care on Fridays and Sunday so I can't even bring my son to the gym on those days. Yet they kept the $10 a month fee the same. There have been multiple times I have shown up and there's been no kids club staff even scheduled to work so the personal trainers have had to go in there and watch my son. I filed multiple complaints with the operations manager Stephanie, who did not get back to me. Last month I went in and the janitor was watching the children! While the actual kids club employee was at the front desk swiping people in. Was told that he had to work the front desk because Stephanie, the operations manager, would not let the janitor work the front desk. How they think it's okay for him to watch children in the kids club is beyond me then. So I filed another complaint and did not receive a call back from the operations manager. Surprise surprise! Then I went into the gym last night and I found out now they're closing the kids club entirely. Effective November 11th, 2018 there will be no more kids club. They didn't even give two weeks notice. On top of that, I was advised by employees that the person who made the decision said he doesn't care if he loses a bunch of families. Yet they have a zillion personal trainers standing around doing nothing. There's at least five children that go there on a regular basis, but apparently it's too expensive for the corporate business to pay one employee 4 hours a day 5 days a week. It's bad enough they don't even have daycare on Fridays or Sundays, now they're getting rid of it entirely. Last Friday night when I went into the gym, the head personal trainer had his own four year old daughter running around freely in the trainers area while his girlfriend was off in the weights working out. How is he allowed to have his daughter running around? Extremely unprofessional. So as a long-term member of this gym, who now has to go somewhere else and find a club that actually has daycare, I'm infuriated. Not only that, management refuses to get back to me or address these concerns. How the company thinks they are going to stay afloat when they are closing and limiting services is beyond me. But I find it extremely unprofessional and CHEAP!

this is the worst experience i had with a company in my life. upon registration, the process is normal and you may register and provide the credit to be debited.
but as you ask for registration, there is a process not to process your request. you need to enter in to your account, print a request and receive a comment that you will be charged for one more month and during this period, mail ( a ridiculous approach to find a way to charge more ) or go in person to fit ness manager to deliver the request.
then you may need to wait till you receive EMAIL! confirming the request.
i personally went to gym and the guy told me you need to come before 5 PM!, means leave your work early just to deliver your request !
i did so, and i was told wait for confirmation email. i didnot got the email but i got the extra on more month charge.
again i send an email to customer service and still on this cheating process to cancel .

LA fitness a CHEATING comapny, FIVE STAR

I am very disgusted with the continuos treatments at the Miami Gardens location. Months ago friend of mine were been discriminated due to color. They filled a complaint and nothing. Today as a team we reserved the raquetball court. We were wearing Zumba shoes, ballroom shoes, jazz shoes, they have suede as a sole. No rubber like sneakers, no rawhide sole like most shoes, just very soft suede which mimics socks. We were told to leave the room. Dancing is a fitness some studios provide Zumba as a class. But its not allowed in the raquet ball. Why i rented the room if thats how i want to utilize my time in the room why is it forbidden. Why discriminate towards us because of our shoes. Its allowed in the fitness room and not the raquet ball. When its the same flooring. The mánager threatend to remove me from the raquet ball room and i told him to call the police because if i reserved a room i was not going to leave. He threatend to Cancel my membership. This is how customers should be treated? There is nothing in your raquet ball policy that states no zumba/dancing allowed. If i reserve it i should be allowed to utilize it. I feel so disrespected in the manner i was approached.

To whom it may concern . Last week around aug 28 I signed for personal training at your broadview il facility. I was already for silver sneaker. I feel like the person was rushing me into the contract with me and became very confused and kept telling him that I thought that my husband not want me to do that. So when I said I changed my mind he if my husband did not like I could come back and cancel my contract. I did read the contract right away, but if forgive this contract please let me out of it I would greatly appreciate it since I am on fixed income of social security of a small income. I really feel like I was taken of advantage by your personal . I am 68 years old and I feel like I have been taken advantage of I have called and went to the center to reach out and keep getting different answers. Can you please help . I can not afford s personal trainer. Thank you very much . Rosettacrawford [protected] account no. E-mail address [protected]@yahoo.com

I go to LA Fitness in Glenview IL and i am a member there since 2015. I also made my cousins join the club and the sales rep Syed and Operations manager mark said I'll get 1000 points to redeem my stainless steel water bottle but now they don't answer my phone they don't respond and everytime I catch them they make excuses thats its in process and all that [censored]. Its been 2 months and still they do the same thing they just lie to get you into the club and then they act like idiots.