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Kulula.comPathetic service and awful company

Review updated:

I had to call Kulula 3 times today, because of 1) A payment they have not deducted from my credit card in June and 2) Because of a change on a booking. For every single call it took Kulula between 15 and 21 minutes before a call centre agent answered the phone. AND THE SERVICE WAS PATHETIC - they sent me back to my bank twice about the payment I already confirmed to be through my bank account. I might add too that they ran a special last week and their servers were not properly, if at all responding for most of the day, with the result that I missed out on the specials (I was online from 06h15 that morning).

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Comments

  • Me
      May 30, 2013

    kulula.com will not refund my ticket.I booked for monday at 27.05.13 and they refused to let me board plane.I had to book with SAA to get home to PE.

    0 Votes
  • Sh
      Oct 09, 2013

    what was the reason they refused to let you on the plane, normally this only happens when you are late for your flight

    0 Votes

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