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KTM / Keretapi Tanah Melayu / counter service/counter computer

5 Sungai Petani, Malaysia
Contact information:

Counter shows sistem lambat sila menunggu. The counter service/computer is always slow ever since ets was start to provide service. Is there any action taken toward to resolve this issue ?
Benefit of resolving:
1. Customer satisfaction increase.
2. Save customer time
3. Lesser anxiety to counter worker due to long queue
4. Prevent loss of chance to buy a ticket(eg: I am queue-ing to change my ets ticket but fail to change ticket due to 20 mins queue which leads to ticket sold out.)

Suggest solution:
1. Enhance the computer system/web.
2. Promote ktm aps more.

One more things.
I don't see any difference between platinum coach and gold coach. Why there is much different in price when there are not much different. It gives customer a perspective that this is one of the method for ktm to earn more. Which is not sincere to provide such service at all.
Honest speaking only if there are other better transport service I would go for other instead of ets (not komuter).

Please please please take some action. If not Malaysia will always remaining and not becoming more advance then slowly catch up by other country such as Thailand etc. Hence there will more and more immigration of talent Malaysian to other country. If this mindset of not resolving issue, Malaysia might became Africa in a few centuries. Thanks

Em
Oct 6, 2018

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