KTM Berhad (Keretapi Tanah Melayu Berhad) / counter service at kg raja uda
On 27/10/2016 at 6.15am, my T&G does not have enough money in it to travel to Bank Negara station. So I went to the counter and want to buy normal ticket. I said to the fella, ticket to bank negara. His respond was so rude for that early morning. He said "this counter is only to purchase ktm card. Not to buy tickets" in malay. I replied, then how am I gonna get my ticket? He simply said buy the ktm card cost rm10. Not customer friendly enough. U dont expect that if there are 10 customer who wish to purchase a ticket need to buy ktm card if they already own one.
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