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Posted: Aug 13, 2017 by    

6 minutes prior to store closing I was denied access to the store by security personnel

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Contact information:
Irving, Texas
United States
The Kroger store located at the corner of Beltline Rd. and Northgate in Irving, Tx. is open til midnight. I needed a bag of ice and a frozen dinner. I arrived at the store at 11:54 pm. I see a group of 3 people walk in the store ahead of me. When I get to the door the security guard stops me and tells me that the store is closed. I tell him what time it is and tell him that I would be out of the store before midnight and he again denies me access. I end up having to go across the street to Tom Thumb, get my items and I'm out just after midnight. I shop at Kroger every day and spend a lot of money in your store. This practice of denying access before the store is actually closed is unacceptable to me. If you want all of your employees gone by midnight I suggest you close the store 15 minutes earlier. My kroger card number is 4 07589 19955 0. Check it out and and you'll see that I am telling you the truth. Now I can't say the same thing for Kroger. You say you're open till midnight but you deny access earlier than that. Please reply to this complaint. I want to know if this is the norm at Kroger. Sincerely, Kerry Stultz 214-984-2029
Complaint comments Comments (0) Complaint country United States Complaint category Bad Business Partners

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The Kroger Co., Customer Relations, 1014 Vine Street
United States - 45202-1100
+1 866 221 XXXX
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