SUBMIT A COMPLAINT

Kogan Australia / sony mobile phone. $249.00.. and 1 not 2 mobile 365 day plan with kogan.

Australia

I order (1) x 365 days plan with logan mobile, but accidentally ordered 2 kogan mobile plan.
I also ordered a sony mobile phone for $249.00 through kogan.
Than I tried to cancel the sony mobile phone, one of the 365 mobile plan, as I didn't need two..
I emailed kogan on a couple of occasions the last few days, asking to refund the money for sony mobile phone worth $249.00. And refund for one 365 day kogan prepaid plan... Back to my zip pay account.
Kogan hasn't responded to my email... If they have... I cannot find the email, as i'm not good with emails.
Could you please kindly assist me with this matter.
Yours sincerely.
Kim o'grady.
Do date this day monday the 11th of february.
2019.
Time:

  • Updated by Kim O'Grady, Feb 11, 2019

    To whom it may concern,
    Please see last complaint...
    Complaints Board is requesting my email.
    [protected]@gmail.com

  • Updated by Kim O'Grady, Feb 12, 2019

    Refund money from kogan back to my zip pay account.
    Prepaid plan $254.80 ?.
    One Sony black mobile phone from kogan, refund both amounts back to my zip pay account.
    I have already requested a refund from kogan, ... But I can't find any email response.
    Yours sincerely.
    KimO'Grady.
    Date this day Tuesday the 11th of February.
    2019.
    Time:4.35.pm

Ki
Feb 11, 2019

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