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Kmart Stores / return/ refund

1 Bay PlazaBronx, NY, United States

I originally ordered an air bed online for pick up, I went into the store couple hours later and was told the merchandise wasn't ready that if I wanted it I would either have to wait till the next business day and return to pick it up or pay $30 more at the store. Because I needed this item I paid the extra $30 and asked her to cancel my online order. I get home and notice the bag inside the air bed box is opened. When I go to pull the air bed out I can see it was used and returned. I was very upset to top it off the next day I get a text saying my online order was ready for pickup it was never canceled, I called customer service and was yelled at saying go to the store before he rep hung up on me, I have never been more frustrated. I went into the store to cancel the online order and return the used bed I bought and was told they would only exchange the used bed for a newer one. I obviously am over my experience with kmart and will never ever shop with sears or kmart again. This is modern day theft and is completely disgusting, I have never had an issue in the 20+ years I shopped at kmart but this was just too much from poor management to horrible cashiers and even worst customer service reps I will let everyone I know about this terrible experience at bay plaza mall in the bronx

Jan 9, 2019

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