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Kmart Stores Frankston / mini skee ball machine

1 frankston victoria, Australia

On Sunday 4/11/18 I went to the Carrum downs store wanting to purchase a Skee ball machine advertised in the catalog for 15 mins of waiting around for them to check I was told they had plenty in the Frankston store and not at the Carrum Downs store. Today 6/11/18 we went to the store in Frankston I search all the shelves without success of finding one I asked the assistant she told me to go to Customer service were I waited 10 mins before I was served. I explained to the young Lady what I wanted she had no idea so I said if you have a catalog I will show you we don't have any catalog's maybe go to the front to get one, I wasn't impressed so she asked one of her colleagues to get one eventually the girl came back with one. The girl serving me said I will go to the back and find one we have 13 on the floor after about a 20 min wait I was told they can't find any. I found this service to be appalling .How can the computer show 13 in stock. Not to have a catalog at the service desk.The service we received was shocking. June Gould [protected]

Nov 6, 2018

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