Kmart Stores / exchange policy

Mauston, WI, US Review updated:

Apparently you can't exchange without a receipt. My nine years old got a shirt for his birthday party on Saturday as a gift he needed a bigger size yet they were unwilling to help me! Apparently I should come back with a receipt according to the floor supervisor! How many parents put gift receipts in a bag when you drop your kids off at a birthday party? Seriously am I supposed to have my son's classmates on speed dial so I can find a receipt to exchange? Most nine years old don't have phones and we had the whole class at his party. What is sad is I'm a gold customer whom gIves you lots of business but in the future I will make sure that none of my children's gifts come from kmart! Most businesses treat their customers with respect not this one! I'm a manager and we have a no hassle policy I've never been so mad in my life! Then the number to call customer service was in fact not even the right number it was for sears online ordering really!

Mar 26, 2017
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  • Co
      Mar 26, 2017

    Of course you need a receipt What planet did you just drop off of?

    0 Votes

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