KLM / lost bagage
I wish to express my dissatisfaction with the compensation of the amount CNY2500.
I expect that you understand for what I’ve lost in the luggage and the inconvenience caused is priceless and if I were given a chance I would not want a single cent but my luggage back.
You could say sorry, compensate a certain amount of money in the doubt that I may given you an illegitimate exaggeration and/or false claim, explaining that you’ve done so called extensive tracing but it is fruitless while still hoping that I may choose your flights to restore the confidence.
Unfortunately, what I could do is claiming what I should get as a responsibility to myself and my friends and family who facing a lost of their supposed-to-have gifts and souvenirs. I hope you understand that in the case of returning home country after so many years stays at oversea, my luggage would have tons of memorable stuffs and carefully-selected gifts that money can’t buy.
I don’t even understand why my luggage will lost at the first place. What is the problem for your sides to losing not only mine but some of the others customers’ luggage as well? When the loss is in such a quantity, what have all these giant size and giant weight luggages gone? Would it possible all of the luggages just disappear in the air? I expect that a systematic tracing can help in this issue but I was given an answer that “despite extensive tracing actions in an attempt to recover your luggage, our efforts have so far proved fruitless”.
Personally, I hope you could spare a second to think of the reason you keep a receipt. You should ask yourself what is the reason of keeping receipts before your defensive mechanism assertion that it is me who unable to provide you with the receipts. In common sense, we all keep receipts for refund, exchange or record. In my case, I am definitely would not think of keeping a receipt for refund and exchange purpose since I know I am leaving the country for good. In other words, I will throw away most of my receipts unless those I want to keep for record purpose. If I’ve keep the very limited numbers of receipts left carefully but yet fail to submit together with the previous letter just because that my receipts were inside that lost luggage. Can a sensible adult like you, tell me is that my fault or your fault?
It’s not my expectation that I will lose my luggage. In other words, it is not my expectation that a well-known airline like KLM Royal Dutch Airlines could have losing its customer’s luggage and simultaneously being unreasonably difficult in tracing and providing a good feedback in regards to the loss.
What seem offensive to me is in the consent letter you wrote “If the payment is done by way of compensation for the loss, KLM Royal Dutch Airlines will have a lien on the goods and relevant documents, receipts etc”. Would this mean KLM always prefer to keep its customer’s belonging when it had lawfully compensate its customer rather than kindly inform the customer that the lost item was found? Why what your side have proposed and explaining seem so legally illegal to me?
I am sorry too that I am definitely not accepting the compensation. I believe sorry is always easy to say but that are cases that we all know sorry not cure. I again reasonably expect what a lay-man expects to receive your reply as soon as possible for this complaint letter rather than a compensation claim letter.
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