SUBMIT A COMPLAINT

KLM / onvoorziene kosten

Netherlands

Flight Mr. Adrianus Dingjan and mrs Helena Moors, January 31, 2013, KL 0835 from Amsterdam to Denpasar, connecting to flight JQ0038 from Denpasar to Sydney. In stead of going through transit in Denpasar from one flight to the other, we were forced by the Indonesian customs to follow Indonesian immigration rules. This meant buying two Indonesian visa, 2 x US$ 25, -= US$ 50, - = Rp 510.880, - = € 39.52. Further we were obliged to pay airport tax 2 x Rp 150.000, -= Rp 300.000, - = € 23.20. Total unforeseen costs € 62.72. We would like to ask for compensation of these costs.

Ad
Mar 14, 2013

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