SUBMIT A COMPLAINT

KLMoverweight baggage fee

1

I called KLM asking for details about the baggage allowance for my flight, KL878 from Taipei to Amsterdam, and the representative told me that an extra piece of luggage could be brought for $50. When arriving at the airport, I was told that the baggage allowance is only 20kg and that each additional kg costs 30 euro!! That makes for a total of 800 us dollars! This is absurd! I would have planned accordingly if I had known about the weight limit and the cost of additional baggage!!! What can I do?

Post your comment