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KitchenAid Customer Service Phone, Email, Contacts

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2.2 413 Reviews

KitchenAid Complaints Summary

122 Resolved
280 Unresolved
Our verdict: Engaging with KitchenAid, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KitchenAid reviews & complaints 413

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3:32 pm EDT
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KitchenAid extended service plan

My credit card was incorrectly charged for a KitchenAid Extended Service Plan for our refrigerator on March 13, 2010. The card was charged on 3/15/2010. Called the Service Plan Administrator that day with a followup letter. Repeated phone calls to many different companies connected to the plan and all I get is promises for a refund. My credit card account has not been refunded the $361.97 as of May 18, 2010. I have never experienced such a run around in my 77 years on this earth. All I want is my money back. They continue to promise it will be taken care of but that has not happened. My question to them is how is it that they can charge my visa account in two days after submission but can not return my money in 65 days? This is bordering on fraud. I have contacted the California Bureau of Electronic and Appliance Repair and Department of Consumer affairs to get relief on this outrages customer service. Richard

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B V Stock
La Conner, US
Sep 02, 2013 12:36 pm EDT

Contact your state Attorney General Consumer Affairs department and tell them about your problems. I only got them to start answering me when the Attorney General office called them. Now do not have resolution, but taking it to "Small Claims Court" in our county and filing claim. I'm 73 and It's hard to believe how dishonest all these people are...I can't get my dishwasher fixed but when the Attorney General called they suddenly started to pay attention. 4 weeks after first call.

Turn them in. Also to the Insurance Commissioner of your state. Good luck

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11:01 am EDT
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KitchenAid all 5 appliances faulty

ALL of our Kitchenaid appliances have had on-going repair in the short 5 years we've been in our home.

1. The hinge on the oven door keeps snapping - leaving the door agape.

2. The door on our second oven 'conveniently' locks due to a sensor poor design.

3. The microwave door spring just gave again.

4. The Kithenaid refrigerator pan leaks.

5. Our $800 Kitchenaid dishwasher which is only a year and a half old just died. Repair came out a long week later and replaced the motor only to find that's not the problem. Another week later we're waiting to have a new control panel installed.

ANY and all suggestions for fighting this with Kitchenaid welcomed! Believe in Karma.

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3:10 pm EDT
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KitchenAid microwave shattered glass

I bought all kitchen aid products for our new home in 4/2005. The microwave oven combo model number kehc309jss05 interior glass shattered.
On 3/29/10 I was warming bread and when the microwave finished (One minute) I opened the door …. I heard a pop and the glass shattered and poured through the vent.
I called midway appliances. Midway in turn told me to call kitchen aid direct because kitchen aid will listen to their customers more than they will to the dealer ship! I called the kitchen aid service number [protected]. I was not told of any trip charge. A&e factory service came out. The tech name was jesse. Thier number is [protected]. This is a sub company servicing kitchenaid appliances came out to assess the manufacturer defect on 3/30/10. I figured that microwave door glass should never shatter and it is common sense that this is a manufacturer defect. Of course the manufacturer would take care of it. The appliance tech informed us that the product is no longer under warrantee and that kitchenaid is not held responsible. He called kitchen aid and of course they refused to stand by their product.
Worse the technician jesse said the repair would be $220 dollars. If I refused to repair the unit then his trip is 169 dollars. I told him that I did not agree to a trip fee. He said I was informed of this on the phone. I told him that I was not told of any trip fee because kitchenaid had called him out. He said it will be billed and it will go on my credit report!

Midway had shared that another kitchenaid owner of my unit had replaced her shattered door twice already over a 5 year period. I saw no purpose in replacing a glass to a microwave that showed a propensity to shattering the glass. My request for a new unit was denied. After researching the internet (Microwave door shattered glass kitchen aid) I found numerous postings of this issue.
I am now faced with the following options:
1. Pay the trip fee of $170.00 dollars.
2. Or repairing the current glass for $220 dollars.
And buying an extended warrantee for three years for $387.92 totaling 607.92 in order avoid further issues.
3. Or consider kitchenaid's "customer loyalty" offer of a 20% discount on a new appliance for $2857. Dollars! And pay the warrantee of 387.92 totaling $3244.92 plus tax.
3. Or call midway at [protected] to consider finding another appliance that will fit the custom made cabinets made for this microwave / oven combo! Totaling minimum $1000 for oven and $500 for microwave. Plus warrantees not yet figured out.
4. I am also having to protect my credit from an appliance repair company I did not hire!
5. Lessons learned check the terms of the technician before allowing them to look at the appliance. Don’t buy microwave / oven combinations when one breaks you lost both. Don’t build custom cabinets for said combinations because when they do fail you have to rebuild your cabinets to fit replacement appliances and don’t buy kitchenaid/ whirlpool
Final decision buy new separate appliances that I have researched for reliability rather than sink more money into well documented defective appliances.

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Update by Send Em Packing
Mar 30, 2010 3:11 pm EDT

Thank you for this detailed information.

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5:44 pm EST
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KitchenAid food processors

I finally saved up enough to buy an expensive well made food processor. I looked at alot of reviews and finally went with a kitchen aid 9 cup food processor based mainly on cook's illustrateds review. I wish I hadn't! I use it mainly for pie doughs and other types of dough. The problem is the flour gets stuck in the lid or other things like sugar, so when you take the top off it spilss over everything! And also when you take the bowl off it actually isn's sealed right and spills down the middle making a huge mess everywhere, even, y old black and decker which was so cheap never had these problems. I hate it!

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janjdan
Enfield, GB
Feb 15, 2012 11:50 pm EST

This is exactly what happens with my food processor. I bought mine a few years ago and use mostly for cakes.. When you cream the sugar and butter together all the sugar gets stuck in the rim and makes a terrible mess when you take the lid off. I too saved up to buy this very expensive product and was so disappointed with this design fault. I will never buy this make again.

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4:52 pm EST
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KitchenAid self cleaning oven

I remodeled my kitchen in Aug of o8. My new kitchen aid self cleaning oven is unusable because
when it is turned on it locks the door and is impossible to use until a repair man is called.
I called the Kitchen aid company and they admitted there was a problem and they had
complaints before, but said they would extend my warrenty for a year and half, but refused to pay for the repair from the first time it happened.
I explained that the cabinet doors on each side of the oven were so hot I could not touch
them & I was concerned it might set my house on fire. She said if that happened they
would take care of it. I am sure that was just an untrue remark, but I am afraid to use
it. How can they sell something that the consumer pays a lot of money for just to find
out to late that they can't use it?

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Tom.G
Innisfil, CA
Nov 28, 2012 9:47 am EST
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We have the same issue, used the self-clean option once, blew the Thermal Fuse, yes it is easy to replace yourself, and costs much less then a repair techs visit, however only months after replacing the Thermal Fuse/Thermostat the oven no longer keeps a constant temperature. We had something in the oven for 3hours, pulled it out to test for done-ness to find it was half raw still. I have tried researching this issue, called our local repair tech. So he says it is either the Thermal Fuse again, which apparently also keeps the oven at set temperature. Or he says it could even be a 2nd part the Temperature Sensor. This product is a piece of Crap and Kitchen Aid has been zero help. This is our first and last Kitchen Aid appliance

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CrisWaikoloa
Waikoloa, US
Jan 21, 2011 8:15 am EST

I would recommend that no one buy a KitchenAid oven. We have a Superba combination microwave and convection oven. 1.5 years after buying it the microwave glass door shattered because the spring in the door broke. We could not get KA to own up the fact that the spring was faulty. We had to have the repairman come out twice. He broke the new glass just trying to fix it. Now a year and half later it has broken again. We are adults that take care of our appliances. We don't let the door drop or rest heavy things on the door. The metal spring just breaks. Obviously a design flaw. But will KA do anything about it? We paid $1400 for this unit and I thought I was getting a wonderful, reliable appliance. Wrong. Don't buy this garbage because as a company, they don't care. They've got their money and that's it.

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technologiq
, US
Dec 12, 2010 5:22 am EST

I just dealt with this same problem today. Its a relatively easy fix especially if you're out of warranty. The thermostat needs to be replaced on the back of the oven. Pull the oven out, take off the back and replace the thermostat (part #9759242) for about $30-$50. Not a cheap solution but cheaper than calling the repair guy.

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Mom2rsmp
Lutherville, US
Aug 11, 2010 10:43 am EDT

I have the EXACT same problem using the self-cleaning function on my oven (door locks, panel goes blank and the whole thing is dead). The solution from my repairman is Easy-Off Self Cleaning spray. KA's customer service admits they will do NOTHING to remedy a problem THEY caused. What a crappy company selling crappy appliances -- STAY away from them!

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skibunny
Canaan, US
Mar 12, 2010 12:47 pm EST

I have the same problem, I went to use the self clean feature for the first time, it shut down early, locked the door and made the electronic control pad blank and useless. I will never buy a kitchenad again, especially after dealing with the snotty attitude of the KA staff on the phone...they were NO HELP AT ALL, THEY DO NOT STAND BEHIND THEIR PRODUCTS. I paid over $1200. for this piece of crap.

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KitchenAid repair technician servicing our area

I would like to submit a complaint about the technician that Kitchenaid has contracted to service our area. I put a call into the technician 6 weeks ago, he came out to look at our dishwasher and informed me that I needed a new control board. As we were going to be out of the country for three weeks, he said he would order the part and install it when we got back. We have now been back for 2 1/2 weeks. I have called him a number of times and am always told that the part is due in "today". I spoke to him last one week ago when he told me, again, that the part was due in that day. I contacted Kitchenaid directly and they informed me that the part is a stock item for them (I could have it delivered the next day) and that the part is still under warranty. It is totally unacceptable that I should have to wait for 6 weeks to have a part replaced that is readily available. I am thoroughly happy with the service I have received from Kitchenaid but I believe they should contract a different service company.

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KitchenAid dangerous/broken part

I am disgusted that a company that claims to be "so confident in the quality of our products" only offers a 1 year warranty on their products! After spending $400.00 on a stand mixer, I had enamel breaking off in pieces into my cake batter! The only "help" I was offered was another phone number where I could order a replacement part at my own expense. Terrible! I will never buy a product from this company again!

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KitchenAid awful quality products

Item purchase plass oak lawn July 04. Upon heating dinner plate heard an explosion. When opening door a metal piece fell out and door was heavy.

When calling customer service asking if there is a recall I was told no. They've never heard of this happening.
This I feel is a manufacturers problem and should not have happened. Repair is my cost of one hundred ninety dollars ninety two cents.

Spoke with jamaela in michigan and she repeatedly tells me it is out of warranty. Warranty or not this is unacceptable.

This is a safety hazard and may cause serious harm and injury to someone. Seniors, young children old enough to use a microwave, or someone with compromised health issues.

The response from kitchen aid is not beneficial to the consumer and they should be held accountable for the product.

Hope to receive an answer that will help guide me through this fog of "it's out of warranty".

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a0159945
Richardson, US
Jun 22, 2013 8:29 am EDT

Purchased the KHMS205SSS in 2011 from Sears, the plastic part that is attached to the unit when open the door has cracked and fallen off the unit. This is obviously a quality issue. Parts should not randomly fall off the unit. This is the 2nd KA Microwave that I have purchased in the 5 years. The control pad on the first unit stop working and the repair technician said it would be cheaper to replace the unit then to repair. Very disappointed in the KA quality and as I research on the Internet I see these others have similar experiences with Kitchen Aid. My biggest issue is they don't stand behind their products. I contacted customer service sent pictures and they told me they could not determine what cause the part to crack and repair technician would have to come out at my expense and do assessment. It i obvious that the part cracked under normal use which means the product is not built to holdup in day to day use. Kitchen Aid refusal to address the quality issues with their products is poor way of doing business and unethical.

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KitchenAid poor quality - horrible customer service

I have had a Kitchenaid dishwasher for several years. It does not clean very well. It also has a design flaw- the door springs are defective causing the door to suddenly drop. It just broke for the second time. This same door failed last year and cost me $100 to repair. At that time, their customer service representative essentially accused me of being at fault- "You probably put too much weight on it".

I googled the term "kitchenaid dishwasher door and came across thousands of people with the same problem. When I contacted Kitchenaid this time, they claimed no responsibility, but as a "goodwill gesture" offered 50% off the part if I have a repairman fix it. The visit is $80 and the part is $20, so my $100 repair would cost $90. I purchased the part separately and will need to waste an hour of my life fixing Kitchenaid's defective product. I have a Kitchenaid refrigerator and microwave and have had problems with both.

I have yet to come across a company that is more short-sighted and hostile to consumers. I will never, ever, purchase another Kitchenaid product.

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KitchenAid poor warranty service

I PURCHASED an extended warranty on my Kitchen Aid refrigerator on my 2009 refrigerator (cost 1500) I made my first service call on 17 July, the repairman did not come out until 24 July. They said it needed a part, they ordered the part and it didn't come in for 2 weeks then when they came back they said the refrigerator is not repairable. It is now 1 Sept and they have not fixed the refrigerator and the repair service South Texas Appliance REpair claims they told Whirlpool it couldn't be fixed and Whirlpool says that STAR has told them it needs another part to get fixed. I have called many times and keep getting the run around blaming the other person. They refuse to send out another repairman. They promise to call but never return my call. I would NEVER buy an extended warranty from them again.

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Jeannette Johnson
,
Sep 02, 2008 3:35 pm EDT

Purchased 5 Kitchen Aid Appliances in 5/02 when re-modeling Kitchen. All have had at least one repair. The Refrigerator has had 2 repairs for the same problem once in 2004 and one this year. I have called Kitchen Air as a consumer of their products to see if they would assist in the latest $500.00 repair to the control panel and since I have been out of a refrigerator since 7/30/08 due to a back ordered part?. Sherill who could care less, told me that since my refrigerator is older than 4 years, they would not assist in any way. When I reminded them that I own 5 major appliances, which are all Kitchen Aid, I was told in a most robotic form, that due to the age of my refrigerartor (6 years old) and having a recurring problem, there would be no assistance. For anyone thinking of purchasing an appliance from Kitchen Aid. STEER CLEÅR.
Not only is their product sub-standard, they do not stand behind their products.

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Sadiyah Lalla
Markham, CA
Aug 03, 2011 7:09 pm EDT
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I am having alot of problems with my Kitchen Aid Fridge that I bought in July 2004, last year it wasnt cooling and I called for repairs to Whirlpool Canada, it was repaired but exactly a year later, same problem now I am being told that its a coil under my fridge and it will cost me alot. This Fridge cost me $9000 and only last 5 yrs, where other cheaper fridges cost less and last longer. I am thinking never to buy Kitchen Aid products etc.

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Jthawley
Maple Shade, US
Jan 09, 2010 2:42 pm EST

Today is 1/10/10 and I have not had a working Kitchenaid side by side refrigerator since 11/23/09. (Refrigerator was purchased 3/08 w/an extended warranty from Lowe's. However, this problem was a "sealed system failure " and was covered under Kitchenaid's warranty.) Kitchenaid sent out a repairman and after 4 different repairmen on 5 visits and 3 parts sent overnight from Kitchenaid, my refrigerator was declared "fixed" on Christmas Eve, 12/24/09.

Well, we still do not have a working refrigerator. It "died" completely 12/29/09. Then we were finally promised an "even exchange" but have been waiting over two weeks for the refrigerator to be sent from the factory to the Lowe's near us. Even a personal call from a manager could not solve the problem.

We've lost food, eaten out at EVERY restaurant in the area and lost days of work waiting for repairmen who apparently have not a clue as to how to fix refrigerators under warranty. (The repair company sent by Kitchenaid has an "F" rating with the BBB and numerous complaints when you google their name. We learned always to check out the company first - even when recommended by Kitchen Aid.) We also will NEVER, EVER PURCHASE A KITCHEN AID/WHIRLPOOL APPLIANCE and would like to pass along the warning to other unsuspecting consumers.

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KitchenAid annoying products

I will never buy KitchenAid appliances. We moved into a gorgeous home in Raleigh w/ Kitchen Aid oven and microwave. I can't STAND having inanimate objects in my kitchen loudly nagging me like two-year-old children. If I start cooking some frozen veggies in the microwave while working on the rest of dinner elsewhere, I will get FIVE (5) loud long beeps if I dare to let the item rest between zaps. If I set the oven timer to stop cooking after 20 minutes, I will get FOUR (4) long loud beeps every freaking minute after it turns off. Excuse me, KitchenAid, do you mind if I decide how to manage my time in the kitchen? These aren't "reminder" beeps. Maybe they wanted a loud enough beep to be heard from a distance, but WHY four or five? If it's loud enough to be heard, it's loud enough to be heard freaking ONCE. I realize I might sound like a crazy person, but this is becoming a super pet peeve. We own a condo on Miami Beach w/ Frigadaire appliances, including a wonderful microwave that emits the tiniest little periodic sound after the timer expires, like a kitten mewing, and I just want to give it a big kiss!

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KitchenAid overpriced

My KitchenAid microwave touch pad went bad after it was purchased two years ago. KitchenAid scheduled an appointment with A&E Factory Service. Replacement of the touch pad took ten minutes and the total bill was $201.29 or roughly $1200/hr. If this cost isn't price gouging, I do not know waht is. I contact KitchenAid asking them to intervene and or advise customers of costs, KitchenAid does not want to know anything.

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KitchenAid none

No Complaint! EXCEPT that I had to wait 2 days for an appointment. Sigh. Luckily my neighbors are holding my frozen food for me.

"John" called before arriving (8am-12Noon but showed up at 9am)
Got right to work (didn't ask for payment up front) Very little friendly chatter. Gave me the "good news, bad news" that it needed a relay (low cost) but didn't need a compressor (high cost)
And left the replaced parts for me to inspect. And accepted a credit card that he swiped.

I asked about warranty and he offered a 1 year contact for $75.00 worth insuring the $600 compressor.

I asked a question about empty vs full freezer (best half full) and he said it would take about 2 hours
to reach operating temp.

also explained how a & e used to be Sears Repair.

Oh one other complaint --- he didn't put the seat down after using the bathroom. :-)
but at least I didn't see any butt-crack!

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KitchenAid kitchen a. i. d. (appliance is defective)

We purchased a new house in 2004 that was outfitted with brand new Kitchen Aid appliances. Fortunately, we purchased the extended warrantee for all. We have had nothing but problems with ALL of the appliances--electric cooktop, overhead microwave, dishwasher and the dreaded side by side re-defrigerator/re-defreezer which is the chief cause of this complaint. The cooktop and the microwave have both required parts not covered under warrantee more than once. The dishwasher was non-operational from the start and had to be replaced after some wrangling with the service provider. The side by side fridge freezer takes the prize, though, for worst appliance. Little did we know that it's stainless steel exterior with Kitchen Aid tag was covering a relic from the Soviet Union. The ice maker has never worked properly. Over the course of our 5 year extended warrantee, we had a service rep out multiple times with multiple "fixes", and even after the whole ice maker was replaced with a new unit, it failed to work properly. The temperature in the fridge is not moderated properly and can freeze with no manual change to the temperature setting. Now, we are faced with paying for a new compressor. No doubt, this component was engineered to last just over 5 years. If so, then it would be the only properly engineered part of the appliance. Kitchen Aid/Whirlpool, shame on you. This is not your parent's trusted appliance maker.

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Ann Z
North Grosvenordale, US
Dec 02, 2009 9:47 am EST

My complaint is with my range hood, the plastic piece that holds the motor to the frame is unavailable for purchase. It isn't even on the schematic as a part. In order to replace this small piece I have to purchase a whole new motor at 400.00. I will never purchase another whirlpool/kitchenaid product. Currently all my appliances are either whirlpool or kitchenaid. I would not be so upset except that when I called the coorporate offices they told me "sorry that's just the way it is."

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Sina
Great Neck, US
Nov 11, 2009 7:42 pm EST

We also purchased a side-by side built in kitchen aid refrigerator approximately four years ago and the unit requires repair every three to four months. The freezer unit freezes and prevents flow of cold air to the refrigerator unit. We just had our eleventh service call this week and a number of parts have been replaced by the A&E service which comes to service in NY. Luckily we purchased extended warranty for the unit. KitchenAid customer service refuses to replace the unit. Any suggestion on which government agency I can complain to?

sinarny@gmail.com

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J. Oakes
, US
Aug 25, 2009 8:53 pm EDT

Remodeled kitchen around Kitchenaid side-by-side refrigerator. So badly designed that icemaker can never be operational. It freezes up from warm air warming and freezing water. Dumb icemaker is in the door rather inside the freezer a protected area of the freezer. Going to report this defective piece of junk to federal consumer complaint agency - hopefully many will and we can get response. This was a $5, 300 mistake!

J. Oakes
Arcadia, Ca.

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KitchenAid hassle-free service??? ha! ha! ha!

We received this Kitchen Aid 10 Cup Java Studio Coffee Maker this year as a Christmas present from one of our relatives who knew that my wife collects Kitchen Aid in red. At first it worked fine but slowly over the past four months the coffee has kept coming out colder and colder until now it is luke warm. We took it to a kitchenshop in Santa Rosa, Ca. that carries and services Kitchen Aid. We were told by them to call the Kitchen Aid Service Number and that Kitchen Aid would replace it. We called the number and was told that we had to have the receipt to get it serviced or replaced. Now who ever gets a receipt with a Christmas present? Also how often do you keep a receipt on something you give away as a gift? Now my wife and I have a $150.00 Kitchen Aid Coffe Makerthat is nothing more than a piece of useless junk. The $39.00 Black and Decker Space Saver that I got at Walmart and am currently using, makes a much better coffee. So much for Kitchen Aid's Hassle Free service and quality!

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KitchenAid extended warranty

Purchased an extended warranty for my KitchenAid KUDP02IRBT0. The unit was purchased new in Feb. 2007. One year and 3 months later, the unit stopped cleaning dishes and soap remained in the dishwasher undesolved. Ten repairs later by three different authorized repairmen (changed motor, circuit board, water fill valve, water fill shut-off, and many other parts) the unit still does not desolve the soap. I tried liquid soap, powder soap, tablets. The water temperature is over 150 degrees. The water is run before the dishwasher is started and smoke comes out of the faucet. Now, over 10 months later still no resolution. I want to exercise the lemon law but apparently the same part must fail three times! Nobody is able to fit it and I am without a washer. I will be taking them to small claims unless they resolve and will also be informing the AG Office and Missouri's epartment of Insurance, Financial, and Professional Registration. I will never buy another KitchenAid or Whirlpool.

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Wm. F. Sweetman
Hammond, US
Apr 27, 2009 11:37 am EDT

I purchased a KitchenAid dishwasher-12/01/07. Moderate to light usage, single family home. All items, always, rinsed first. Famuily says i should just wash by hand, considering my pre-wash game plan. Motor "burned up" mid April 09. Having been an R&D Production Engineer for 30 years, I'm amazed. I now figure the factory "wear depreciation" tests are accurate at creating a machine that dies, right after the applicable warranties.Thats not a good public/consumer image

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KitchenAid blade assembly failed, no replacement

Kitchenaid no longer offers a blade assembly for what would otherwise be a nice appliance. I am not the only person who has had this issue. It's bad enough that they put a product out with an obvious design flaw, but then they don't offer a replacement part. You have to buy a whole jar assembly. In the end I bought a Cuisinart blender.

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UPSyours2
Huntington Station, US
Apr 11, 2009 11:08 am EDT

Kitchen Aid parts are availble here:
http://www.marbeck.com/blenders_kitchenaid.html

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9:43 pm EDT
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KitchenAid faulty door springs

We purchased a kitchenaid kpmc140 microvave oven in 2003 and are about to replace the door springs for the third time. And when they fail, they don't just fail in place but rather come flying out of the unit. This could be a real hazard. Clearly, the springs were not specified to handle the weight of the door for normal use. We have also replaced the controller and the display panel in this unit. We have never paid so much for such a low quality appliance. And don't even get me started on a & e service.in a word: a farce.

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2:10 pm EDT
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KitchenAid depriciation on defective unit

In 2002 we took deliver of a KitchenAid Refrigerator through Sears, Canada. In the first year Sears came out to repair the freezer at least 6 times and replaced the freezer door once. Under the lemon law we got a replacement KitchenAid product late in that year or 2003. We were advised that the manufaturers defect had been corrrected.
Since 2003 Sears has come out at least 10 times to repair the same defects in the freezer and replaced the freezer door again. As I was in Afghanistan we were unable to move replacement forward until 2 months ago. I was just advised that the unit has depriciapted by 70% so will only get a $650.00 credit.
Our advise is to NOT buy a KitchenAid product (Our KA gas range was defective and unreplaceable and the diswasher was dmaged) and be very careful with Sears as they have only a 10 year decpriciaton rule on refrigerators.

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11:00 am EDT
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KitchenAid garbage

I spent $129.00 to buy a Kitchenaide 7 quart slow cooker, the one with a removable crock bowl. The first time I used it, the crock insert cracked. It cracked while "inside" the heating unit. I contacted Kitchenaide and they sent me a new crock insert. I used the new insert even more carefully, started the cooking process on LOW heat thinking a slow heat up might prevent it from cracking. NOPE! Again, the crock bowl cracked. I contacted Kitchenaide a 2d time and again, they sent me a new crock bowl. Guess what, that one cracked too! The inserts are made in Mexico. Kitchenaide probably paid 50 cents a piece to have Mexico make the crock bowls, and then they turn around and sell them to Americans for $129.00! This would, more likely than not, NEVER been an issue if Kitchenaide had manufactured the crock bowls in the U.S. When are companies in the U.S. going to realize that sending U.S. jobs to third-world countries means you have NO control over quality? SHAME ON KITCHENAIDE FOR SENDING U.S. JOBS TO FOREIGNERS AND, FURTHER, FOR BRINGING THAT CRAP BACK INTO THE U.S. TO SELL IT TO UNSUSPECTING AMERICANS.

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KitchenAid Customer Reviews Overview

KitchenAid is a well-known brand that offers a wide range of kitchen appliances and accessories. The company has been in business for over a century and has built a reputation for producing high-quality products that are both durable and efficient. KitchenAid products are popular among home cooks and professional chefs alike, and the brand has received numerous positive reviews from customers.

One of the most significant advantages of KitchenAid products is their durability. Many customers have reported that their KitchenAid appliances have lasted for years without any issues, even with regular use. Additionally, KitchenAid products are known for their efficiency, with many customers reporting that they are able to cook and bake more quickly and easily with KitchenAid appliances than with other brands.

Another advantage of KitchenAid products is their versatility. The brand offers a wide range of appliances and accessories, including stand mixers, blenders, food processors, and more. This allows customers to find the perfect appliance for their specific needs, whether they are looking to bake bread, make smoothies, or prepare large meals for their family.

KitchenAid products are also known for their stylish designs. Many customers appreciate the sleek and modern look of KitchenAid appliances, which can add a touch of elegance to any kitchen. Additionally, KitchenAid offers a variety of colors and finishes, allowing customers to choose a product that matches their personal style.

Overall, KitchenAid has received overwhelmingly positive reviews from customers. The brand's products are known for their durability, efficiency, versatility, and stylish designs, making them a popular choice among home cooks and professional chefs alike.

KitchenAid In-depth Review

Product Range: KitchenAid offers a wide range of kitchen appliances and products, including mixers, blenders, cooktops, refrigerators, and more. The variety and quality of products available are impressive, with unique features and innovations that set them apart from competitors.

Performance and Durability: Based on user experiences and expert reviews, KitchenAid products are known for their exceptional performance and durability. The appliances are reliable and long-lasting, thanks to factors such as powerful motors, sturdy build quality, and positive customer feedback.

Design and Aesthetics: KitchenAid products are visually appealing and compatible with various kitchen styles. The range of color options and finishes available allows customers to find the perfect match for their kitchen decor. The overall design coherence across different product lines is commendable.

Ease of Use: KitchenAid appliances are designed with user-friendliness in mind. Intuitive controls, clear instructions, and ergonomic design make them easy to operate. The inclusion of additional features and technologies, such as programmable settings and smart connectivity, further enhances the user experience.

Customer Service and Support: KitchenAid's customer service and support are highly regarded. The company is responsive, helpful, and readily available to assist customers. Warranty policies, return/exchange processes, and online resources like FAQs and user manuals are provided to ensure customer satisfaction.

Price and Value for Money: When compared to competitors, KitchenAid products offer excellent value for money. The pricing strategy is competitive, considering the features, quality, and performance provided. The durability, performance, and customer support offered contribute to the overall value for money.

Environmental Sustainability: KitchenAid demonstrates a commitment to environmental sustainability. The company employs eco-friendly manufacturing processes, incorporates energy-efficient features into their products, and participates in recycling initiatives. Certifications and partnerships with environmental organizations further showcase their dedication to sustainability.

User Reviews and Ratings: User reviews and ratings from various sources indicate a positive sentiment towards KitchenAid products. Common strengths mentioned include performance, durability, and design, while weaknesses are minimal. These reviews help potential customers make informed decisions.

Overall Recommendation: Based on the evaluation of different aspects of the business, KitchenAid receives a comprehensive and positive recommendation. The wide product range, exceptional performance and durability, appealing design, excellent customer service, and competitive value for money make KitchenAid a reliable choice for kitchen appliances.

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Contact KitchenAid customer service

Phone numbers

8800 200 2720 1800 419 0790 More phone numbers

Website

www.kitchenaid.com

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