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KIA Motors / kia cerato-cairo, egypt, roxy maintenance center - spare parts

1 Cairo, Roxy,Heliopolis, Egypt

I went today 16/4/2016 for the periodical car maintenance, and I informed the Engineer that there is a sound when I use the brakes.
I received my car, and on my way home I discovered the the the same sound is existing.
I called the maintenance center, and informed the Engineer that the problem was not solved. he informed me that they have asked for brakes pads to replace the existing, and this will take from 45 days to 3 month to have available!!!
1- Why I was not informed when I have received my car?
2- How come that they are the agent of Kia in Egypt and they do not have spare parts available?
3- I am worried and concerned that brakes pads could spoil the brakes disk.

I would appreciate installing the brakes pads as soon as possible.

Thank you for your support and consideration.

Name: Mohamed Abel Moaety Mohamed Yassin
Order No, : K6168
Reservation code: S07005 - 9 AM 16/4/2018
Mobile No.: [protected]

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