Kerry Hyundai Of Florence, KY / fraud & cheating!
My husband and I took our 2002 Sonata in for an alignment at Kerry Hyundai of Florence, KY last Monday because the car was pulling to the left. We were called on Monday afternoon and told that the Knuckle arm in the front was bent and needed to be replaced. We gave the OK for that to be done. On Tuesday, when we picked up the car, we paid $868.88 for parts and labor and the alignment. AS we drove the car home, we found that it was still pulling to the left, but the service department was now closed. My husband called on Wednesday and talked to the service manager who told us that the car was aligned, so we must just need new tires. He never offered for us to bring it back to be checked out. On Wednesday, I took the car to get new tires as was suggested. After they put on the new tires and were checking the alignment, they found that the car was not in alignment. He showed me the spec sheet and everything. Needless to say, I was not very happy. On Friday, our earliest opportunity to do so, my husband and I returned to Kerry to see the service manage.r. He was not in and neither was his superior. We asked to see the spec sheet for the alignment which they said was performed. No spec sheet could be found which leads me to believe that no alignment was performed, but it was stated on our receipt that it was done and we were charged for it. To me, that constitutes fraud. I have already contacted my credit card company to dispute the charge and I wanted to file a complaint with the Better Business Bureau, but Kerry is not registered with them. I called the Service Manager at 8:00 this morning and am waiting for him to return my call. I am very upset with this shoddy service. I feel that we were totally taken advantage of. Not only were we charged for an alignment that we didn’t get, but I have also wasted a great amount of time getting tires that we didn’t need because that was our supposedly reputable dealer’s suggestion. We have had to use our time and our gas to try to track down a service manager which we haven’t been able to do. And now I need to take it back to the tire dealer to get it aligned properly because he did not want to touch it until we checked it out with Kerry. I am hoping to get a full refund for the bogus alignment and for the time and trouble and aggravation that we have had to endure. I do not have the time to be making these calls and emails and time to run around trying to get service that was supposedly performed. Fraud like this should not have to be dealt with by a customer.
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