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Kent Brown Toyota / refused to service my car

1 United States

Kent Brown Toyota
951 County Route 64
Elmira, NY 14903

I purchased by 1st Toyota from Kent Brown in 1999 and had all my service done there. Last year I was looking for a newer car and was unable to find another car with the mileage that I wanted at Kent Brown, so I began to look at other dealerships. I found a car at another dealership.

I called yesterday for an appointment to get the oil changed and got an appointment for 3:00 o'clock on Aug 4, 2007. When I got there and waited for them to take all the information off from my car and they saw that I had bought it at another dealership they refused to service my car even though I had an appointment.

I was a good customer for seven years keeping all the maintenance up on my car when ever it needed and was required. My understanding that when you buy a car, you should be able to get it serviced at any Toyota dealership.

The dealership is the closest one to my home which is 50 miles away.

Joan Hart

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