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Kay Jewelers / unethical behaviour

1 Collin Creek Mall, 811 N Central Express wayPlano, TX, United States

Purchased a wedding ring from the Kay Jewelers in Plano, Texas. After buying the wedding band I had to send the ring in to get properly sized with the band. I currently live in Lawton, Oklahoma, and was told that the Kay's in Lawton could not send the ring off for sizing because I did not purchase it from their store. Therefore, the Lawton store had to send my ring to the store in Plano. It has now been over a month and I still have not received the ring back from Kay Jewelers. The store manager keep giving me the run around on where the ring is, if the ring has a warranty on it, and when they will be able to send it to me. I was told that when I purchased the ring a warranty came on the diamond only and not the band in which the diamond sit in. I let the manager know that I was not told that and why would I spend $8, 000.00 on a wedding ring without paying an extra $120.00 on the warranty for the gold. The manager then blamed it on employees that were no longer working at the company. Every time I call the store there is always a different excuse on why they cannot send my ring back to the Lawton, Oklahoma store. I will never purchase anything from Kay Jewelers again. As of today Kay Jewelers still have not given me my wedding back.

Kay Jewelers
Kay Jewelers
Kay Jewelers

Re
Jan 12, 2016

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