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katespade.com / not able to return a duplicated order

United States

I placed an order from http://www.katespade.com on 12/21 which is the last day to order for me to receive the item before Christmas. I received an email shortly after I placed the order from katespade telling me that they are having difficulty obtaining authorization on my credit card and to call customer service to update information. I tried calling the phone # provided but did not managed to talk to a rep. after waiting for a long time. I went to review my online order and notice I have provided a wrong CID # for my credit card. Since I can't talk to the customer service to update my the CID# for this order, I would only imagine this order will not go through with a wrong CID#. So I place another order to save my time of trying to contact customer service and to receive my purchase before Christmas. I did received my second order on 12/24 but I receive the same bag again on 12/30! Apparently katespade was able to process my first order with the wrong CID#. And after checking my email, the order went through 12/22.
I am still ok at this point thinking - well its just a double order, I can return one of them. To my surprise, I was not able to return the bag at the retail store at Standford shopping on 1/8. The store person told me the sales are final and I need to call katespade.com to tell them my situation.

I called katespade.com and spoke with a couple of associates who at first directed me back to the store telling me I should still be able to return within 14 days upon receiving the bag but when I finally talked with the manager - Mike A. he insisted that the sales are final and I can't return the bag with any reason. Since I am not able to return my bag, then my question is how did my order with the wrong CID# went through? It must be a misuse of my personal information on the part of katespade. Totally disappointed with how katespade treats it customer - even more so when I bought at least 5 bags from them in the past year. Unfortunately katespade.com will lose me as a customer now. Beware of their online scam!

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