Kate Spade
Reviews and Complaints

I was kicked out of kate spade because i had a dog in my purse and the sales lady did not even let me buy my purse, she showed me the door! I will never buy any kade spade product again.

Totally agreed on the inflexibility of Kate Spade policy. Why bother to have a sale and was restricted to only two per items? The best solution they can offered is to please come back the next day to make the further purchase! Really? Kate Spade?

Worse customer service by in-store staff, securities, n customer service on the phone. Will never buy such product again. Kate Spade thinks highly of herself. Snobby n rude services overall! Horrible quality too. I'd rather buy a bag from somewhere else like coach who's customer service is above n beyond n way better quality too!

I agree with you about the horrible customer service. As far as I'm concerned, this company is only interested in making a profit; not at all interested in promoting long term customer loyalty, which I imagine will one day affect their bottom line. I have never experienced such a blatant lack of integrity in dealing with their customers. Will never purchase their products again.

I live in Ontario Canada. After posting on social media kate spade decided to honor my warranty and sent me a replacement purse. The fact that Ontario has a consumer protection act and that stores are required by law to honor warranty and refund defective merchandise may have something to do with it. Kate spade consumer service admitted no responsibility but did offer me a credit which I refused and requested a replacement purse. As no Kate spade store is located within hundreds of miles where I live they had me pick out a replacement purse from Kate spade.con and had it sent to me. I am now happy with Kate spade customer service but I wouid have been even happier if they had done what was right the first time .

I love their stuff but their customer service is horrible! I ordered a bag and a necklace. The necklace was apparently not in stock so they couldn't fill that part of the order. Then the bag went on sale literally two days later. So I called to see if they can do a price adjustment like all normal companies. It took 20 minutes of being on hold and the rep had no idea what to do. Finally I requested to speak to a manager and was told there was no manager. He then calls me back and said "I know what you mean now and the price adjustment will be given".

It's been a week and so far no price adjustment has shown up but I was charged in full.

I just called then back to follow up and was just told there's no price adjustment being given and they won't do it now.

What?! They obviously don't care at all about their clients. At this point, I'm so frustrated by the incompetence and waste of my time. I'm returning the bag and not dealing with them anymore.

Worst customer service I have ever seen . Avoid that horrible UNKNOWN seller.

I purchased from a store. My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. . When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.

I purchased a Kate Spade bag from this website. When the product was delivered, instead of my purchase, it was a Burberry bag instead. Thinking that it was an honest mistake, I immediately sent an email to a lady called Angela, who has been liaising with me with regards to the shipping. Instead of doing a one-for-one exchange, she instead asked me to keep the Burberry bag, and re-order the Kate Spade bag and she will offer it to me at a 10% discount! Talk about a SCAM! The company listed on the shipping form is SHANGHAI GEOU INDUSTRIAL COMPANY LIMITED. I have found a few more websites whose setup looks almost the same as discount-katespade.com. PLEASE BEWARE! The first sign that they might all be run by the same company.

I have wrote in to them to ask for a full refund and so far they have not replied even though their website clearly states a 7-day return policy, which of course, does not state any recourse if the mistake is made by them. This is my worst experience shopping online ever, and I would like to warn everyone who reads this, to please not make the same mistake as I did.

I ordered $1, 800 worth of wedding shoes. They arrived within a reasonable amount of time. I returned them all as they either did not fit or did not like the style or seemed nicer on the website. I used the Kate Spade return label on all three packages that I returned and that was almost a month ago. Since then nothing. No refund, nothing. I called already 5 times and they keep on telling me that they are updating their order system and do not know if I really returned the shoes but that they are researching the issue. I then started emailing them and I must have sent 6 emails. I keep on getting the same answer: we have not received your shoes, we do not know where they are, we are not giving you a refund yet. We are not talking about $70 here, we are talking about $1, 800! WORST customer service ever! I returned some shoes back to Amazon and my credit card was refunded the FOLLOWING day. Amazing! I will NEVER buy Kate Spade again and I discourage anyone to deal with this stupid, overpriced company!

This is to express my dissatisfaction with the above mentioned product
Bought it in Nov 2015 for a Christmas Gift and within a few months the silver started to tarnish. Its now just 6 months and product cannot be used.

Poor Quality – And for the price it was just not worth it

High Price for low quality

Returned the package last week and it was delivered on Friday. Refund still not processed as of 4/25. Normally I get refunds either on the same day it's been delivered or Monday, but still haven't received confirmation that it was processed. So disappointing. If I had known they would be so slow, I would not have ordered anything! Lesson learned: don't pay with PayPal if you intend on returning the item to the store! Never again!

Had a whole bunch of issues placing orders online during the recent "Gifted" promotion. First order had 2 bags that were showing stock and even the livechat agent confirmed that they were on backorder, the next morning got and email to say Sorry, they are sold out. Went back online, the bags that had sold out are still showing as being available. By that the time the 25% off was over and had to ring up again and was told they had actually sold out. However to order a different colour they were no longer on the 25% off and had to have the matter escalated to a manager would agreed to honour the sale price. So ended up placing a second order. First order arrived, and out of the 4 items, two had issues - the first a set of earrings which were meant to be sparkly and clear - however they both don't match and one looks yellowish and tarnished. The second item was a wallet, perfect on the outside, but there was a largish dark stain on the leather on the card slot on the inside. Rang customer service and explained everything, after being put on hold for 20 minutes (I was calling internationally) she basically said sorry, no returns on international shipping. I said but this is not a change of mind, I was clearly sent 2 defective items. I asked to speak to a supervisor who basically that is the policy - they simply will not accept returns even for defective items. I pointed out that the international shipping policy online states that they will honour warranty for defective items and the previous supervisor told me the same. In this case, the items arrived in a less than acceptable state (they were meant as gifts). He said all the could do was to create a request and to wait 48 hours for someone to research and contact me. I'm still waiting...

I ordered the Love Notes Earrings which were on final sale, however, the earrings are so big, I can't gift them - they look comical. They weren't expensive but I would not have ordered them had I known. In an attempt to post a soft negative review on their website regarding how big the earrings are, they stated my negative review didn't fall within their guidelines - Lol.

6/18 I paid $95 for a torn nylon handle. Which I returned The order # is ZUP [protected] and I wanted another style- like leather but the agent said she was sending the exact same one and bruptly disconnected!

I will pay more. But I want leather that will last like my original Kate Spade

Linda Christoforidis

1466 Eastern Ave

Malden, MA 012148

Unfortunately, I had the same experience with a Not Ordered duplicate order that I was not able to return because I could not reach anyone at the company that would authorize the return. To add injury to insult, the Apple watch from my first order is no longer working and I will continue to spend more time trying to get a credit for these two items! BB should shut down the online component of the company.

We ordered a laptop bag, its first and last time to deal with UNKNOWN sellers like this. we have troubles with their horrible customer service.
Until now we haven't received and can't get our money back. Stay a way to avoid troubles!

I received my wallet today that I paid $188 for. The day I received it it is on sale 75% off. Took the time to call and see if they would credit instead of me driving to the store to return and they will not. Terrible service. Will not buy again.

Maybe their attitude towards customer service us changing. Although admitting no responsibility fir the dye leak from the handle on to my purse they, and after listing on social media and telling rhem I was using their purse as a model to tell everyone I met not to buy their product and pointing out to them how many customers they lose from one unhappy person. I received a replacement purse. Fair is fair. I will comment on bad customer service and I will comment on good. Thank you Kate spade for eventually honouring your warranty.

My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. . When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.

Nice duplicate complaint. Even nicer duplicate account. :)

Kate Spade Jane Street Large Debra Organizer — poor quality and they don't care

Nice duplicate review, even nicer duplicate account. :)

Kate Spade — poor quality

Question:
1. What color did you purchase? I was thinking about buying the black one, and I didn't know if that might be better than a colored one.
2. The planner is on sale now from $195 down to $136... Would you still recommend not purchasing this item even after the discount?
3. Is the rest of the product good quality? Are seams ripping or fraying? How long do you think this product would last functionally? (not so much aesthetically...)