Kaspersky / anti-virus protection: could not cancel auto-renew

Moscow, Russia, United States
Contact information:

Company website said I could cancel auto-renew. (They had already auto-renewed for four years so I know they know me.) Sent my information to their site for that action. Reps kept responding to me that they couldn't find me. So, they know me for getting my money each year, but for handing over the decision-making back to me? They never heard of me. Very frustrating!

Jun 24, 2017

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