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JPMorgan Chase Bank

Posted: Apr 11, 2017 by    

unacceptable customer service

Complaint Rating:  0 % with 0 votes
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Contact information:
Haverstrwa, NY, United States
Chase.com
On 3/30/17 I went to Chase to close my old acct. & open a new one as precaution because I thought my acct information had been compromised due to a device malfunction. The transactions occurred without incident.

On 4/8/17 I received a letter dated 4/4/17 stating that my acct. had been closed & that I had until 4/7/17 to stop all transactions & cancel direct deposits. Clearly, that timeline could not be met as the letter was received after the fact.

I went into the local branch in Haverstraw, NY where NO ONE, including the branch manager could tell me why the action was taken. Simply that I could no longer have accts. with them.

I've been a customer for approximately 18 years. First with a juvenile trust, then a college checking & then a regular checking acct. I've always been in good standing. And with the exception of the recent change, have never had any issues as a customer.

It is horrible customer service to treat anyone this way. I may be a "lower level" customer since I'm only a middle class citizen, however, I've been a loyal customer and have even referred others to bank with Chase.

At minimum, I'd like just the answer as to why my acct. was closed and why I can no longer bank with Chase. I'm being treated as if I've committed some sort of agregious act against the institution.
Complaint comments Comments (0) Complaint country United States Complaint category Banks

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
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270 Park Ave
New York
New York
United States - 10017
+1 877 242 XXXX
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