JPMorgan Chase

I Robert Summers who reside at 724A Jefferson Ave, Brooklyn, NY, 11221, phone number [protected]. I opened up a Chase account #[protected] in August 2016 with my first disability check in in the amount of $7, 380. My Social Security disability check is deposited into this account on the 3rd of every month.

On 4/12/17, I discovered my Chase card was missing and immediately called Chase at exactly 8:13pm to report the card lost or stolen, the entire conversation was 98 minutes according to my phone record. I was informed by a representative that on 4/11/17, I had withdrawals in the amount of $800 and $200. I was then informed that on 4/12/17 a fraud check was deposited into my account in the amount of $2, 649, and then withdrew $2, 100 and $200. Per the representative, all transactions took place at Chase Bank, 60-67 Myrtle Ave, Ridgewood, NY 11385. I have never did any business at the branch as I reside in Brooklyn. I informed the representative that could not be possible because my only deposits are my Social Security Deposit checks and it was not deposited on 4/11/17. I also informed the representative that I did not make any withdrawals on that date 4/11/17. The last time I used my chase debit card to withdraw $300 was on 04/07/17. A copy of the fraud check was mailed to me and the signature was no where near my signature, so how could they have processed this check?
Prior to this incident, my history with Chase bank will show that I never withdraw such a large amount, the most I have ever withdrew from the account was $450. The representative transferred me to the claims dept to file a dispute. I spoke with a representative from the claims department name Ericka around 9:30pm 04/12/17 and told her exactly what I explained above and filed a dispute with her against those transactions. On 4/19/17 I went to Chase Bank located at 490 Fulton Street and got a new card. $1000 was credited back into my account on 04/12/17 and another $2100 was credit into my account 05/03/2017.

On 5/13/17 Chase bank send an email to my daughter, Katrina Summers's email address [protected]@gmail.com because I do not use my email address, I am not good with computers. Per the email, Chase is reversing the credit on my account 05/17/2017 because the card fraud department said I confirmed the transactions, which never happend. I did not speak to any Chase representative after filing the dispute and would never admit to somethiing I did not do.

On 05/17/2017 Chase took all the money in my account which included my social security disability check that was deposited. This is my only means of income and as of now I cannot pay my rent or buy food. I called chase claims department 05/17/2017 and spoke to a representative name Devina 05/17/2017 at 2:30pm and told her I NEVER confirmed any transactions and that was a lie, I told her to tell me when and how I confirmed this, give me proof because you are not telling the truth. Devina said "no I could not be provided proof". This is absolutely unprofessional, you said I agreed to something which I know never happend, then when I ask you for proof you tell me no. After arguing back and forth I hung up, feeling very upset and anxious, I now have no money.

I made a 2nd call to the claims dept 5/17/17 at 11pm and spoke with a Supervisor, Mr. Ed, I asked him why are they holding me accountable for transactions that I did not make, my card was lost or stolen. Mr.Ed told me he was sorry but there was nothing he could do for me. I asked Mr. Ed to please provide me proof and evidence of my confirmation because I didn't confirm anything, but again, Mr.Ed said he could not provide any proof.

On 5/23/17, I made another call to Chase because I am being treated so unfair and the bank is stealing money. I spoke with a Mr.Evan from the cards fraud department and he told me there was a text message sent to my phone where I confirmed the transactions. I told Mr.Evan I did NOT receive or confirm any transactions made on 04/11/2017- 04/12/2017, and can I please be provided proof of this confirmation and again, the same story, Mr.Evan told me he could not provide me with any proof. How can all Chase departments tell me they have no proof and this is suppose to be a big reputable bank. I can show proof of my phone records and text messages on those dates that none of these so called confirmations took place. All calls, text messages and phone calls should be recorded and records kept on file.

On vacation for international travel, I contacted chase bank to inform them about being out of the country. They locked the credit card several times while out of the country. I had to call not once, not twice, but several times because they locked the card for 20$ charges thinking they were fraudulent. It is almost like they were either incompetent or playing games with people's accounts. They said the barges were not typically spending and refused to let us use the card even though we called in!

This is Wells Davis. I have since left Chase because a manager Hector Gonzales at the 13365 W. Washington Branch, Culver City, CA 90066 suspended my account because I asked him to show me a bank policy in writing. Then his supervisor told me the bank has a policy where they do not show their policy in writing to customers. I said this makes no sense and that may allow for discrimination and them hiding behind an invisible policy. They still did not show me. I withdrew $200 and then left the bank. The next day I got a letter saying I was no longer welcome on the property and they suspended my accounts. This not only affected me, my business and my wife's money, it also affected my son's college account. I have since moved my accounts to another bank that does not hide behind policy at the expense of customer concerns. I am writing to say tell Hector Gonzales to not tell my wife I am lying or not telling the whole truth. The bank has many cameras. If anyone does not believe me they should just look at the tapes and they will see I didn't even raise my voice much less cause an incident. I am a tax paying business owner who had several accounts with Chase and a mortgage. However, I will drop everything and move on if Hector is warned to not tell stories and untruths about me. I would tell him to my face but I am being respectful. Please let me know what your actions will be as soon as possible. Wells Davis wells.[protected]@dng.com [protected].

I have just opened a new account and had trouble with Chase Bill Pay. After feverishly attempting to resolve it online & by phone, I visited the branch bank locally. I was directed to Ernesto A Villarreal and sat down with him to discuss my problem. Well he wasn't much help in getting the bills I paid which did not clear or telling me what the problem was. I was frustrated and told him I did not want to use Chase Bill Pay next month. I incurred late fees on my rent for being late & my phone bill. Thinking all was resolved, I left but 10 days later still nothing had been done. I got 2 money orders; one for my rent & the other for late fees. Still other creditors were not receiving their payments so I go back to same bank & this time a lady, name unknown cause she gave me Ernesto Villarreal's business card but she helped me with copies of payments or a choice of stop payments on the ones that never cleared. She said to contact her if she could further help. Today I received a email from phone company wanting proof of payment. I called the bank but didn't get that sweet lady. Guess who I got? That [censor] Ernesto Villarreal. I asked him if he could fax a copy of proof of payment to the phone company? His answer was, "No, it's not bank related". Really? Is this a representation of how Chase Bank treats its customers? I'm really sorry I ever opened this checking account.

Me and my girlfriend went to open an account at chase, located in coral gables, 37 Ave. and Coral Way, Florida 33145.
First and foremost, the banker didn't even greet us or ask if we are being helped. I had to go and ask someone for help.
In addition, we had all documents to open the account, however, my girlfriend had her passport expired but had her ID, work permit and social security, and I also had all my documents.
Since my girlfriend is not a US citizen, the banker told her she couldn't open the account.
My girlfriend felt discriminated as did I for a minute.
What a horrible experience, wouldn't recommend to anyone.
We need resolution to this matter ASAP.
I contacted my attorney and he said he may have a good case here.

Looking forward to hearing from you.

Thanks,
David Fermoselle
[protected]

On 05/15/2017, my husband went into the Chase branch location at De Zavala and I 10-5258 De Zavala Rd San Antonio, TX [protected] at 17:37 to make a deposit. He provided his paycheck to the bank teller, Alex (female), and the check was placed in his account. This morning, my husband attempts to log into the account online but is unable to do so. He calls and is told by Bobby (wouldn't give id#) that the account had been closed. My husband asked to speak with someone else above Bobby as this issue needs to get handled and money needs to be returned. Bobby didn't really seem to care about the situation much until my husband mentioned he would contact a different entity to resolve this issue. At this point, Bobby transfers my husband to the executive escalations team for assistance. We spoke with a woman named Barbara who was able to listen to the concern and get someone on the line to assist. She stayed on the line as my husband, herself and another bank rep were discussing options. The second rep on the line wanted to send check via mail and it would be received in 7-10 days; however, Barbara and my husband both advised her this was not an option. My husband was able to go back to the branch location that took his money the day before and received a cashier's check for the amount that should have been deposited. The bank rep, Alex, should have informed my husband that the account was going to be closed and given the option to keep the account open or let it close. This isn't the first incident with the financial institution but this is the most recent.

Early this year, I was given a mortgage loan approval from JP Morgan Chase Bank to purchase a home. A new purchase agreement was made on April 2,
with a requested close of May 5, 2017. Chase provided me with the following loan ID # [removed]. The May 5th close date has passed and each day since, the feedback is that the loan has been approved and we should get the CD and close 3 days later. Today, another day has passed with no approval.

The sellers made commitments to be moved out by May 5 and this has had impact on their purchase and their sellers as well. A request of $157 per diem has been implemented since May 5. Plus, they have received my earnest money of $2k. The above was accepted by them with the understanding that we close this coming Friday May 19 at the very latest.

Meanwhile, an agreement is pending on my existing home - close in early June.

It is imperative that we close escrow on May 19 for the loan id mentioned above. Chase must act now. Additional monies are at risk.

[names removed]
mobile [removed]

My disabled sister moved back to my area of the country from the Seattle, WA area and in February 2017 opened up a Chase checking account with automated deposit of her recently received Social Security disability monthly check. She tried working with the local Chase office at 4425 Harrison in Rockford, IL on obtaining the $200 credit to no avail and we even stopped into another Chase branch in our city. Bottom line, they say here best option to attempt to receive the $200 promotion is to leave Chase bank for 90 days and return to apply for it.

I find that so very wrong to have a disabled senior go thru the headache of leaving a bank, beginning a new banking relationship and then returning. There must be some way for her to obtain the $200 incentive which was promised. Her name is Kathleen M. Kettner with a date of birth of 2/12/54. I am her sister Patty Quinn and can be reached at my office at [protected].

Thank you in advance for your assistance.

Last month I received a notice that I needed to get the funds off of my card. I was given 3 ways do this, which I choose to have a check sent to me. I called [protected] and talked to a representative that took all of my information and told me he would see to it that I would receive a check of which I had no idea how much was there. This was a card that I applied for with AARP and was suppost to received a $100 gift card if I used the card for more that $500 the first 2 months. Well I charged nearly $1200 on it the first month. I had not received the gift at the time of the call last month which was the reason for my call to customer service. Well now at this time still no gift card or check. What a losey company and service. I have told AARP that they had better be more careful who they support. Please let me know what is going on with my account.

I visited the chase atm at 530 myrtle avenue in boonton, nj on april 7th to make a cash deposit of $2000 (The money was counted twice before putting it in the machine). After entering the money in the atm, the machine malfunctioned and did not confirm my deposit. A receipt was printed saying to call chase. Which I did and was soon "temporarily credited" 2, 000. I woke up the morning to find a miscellaneous debit to my account of $1160. When I called chase they said this was an adjustment because after an investigation, they could only retrieve $840. Unacceptable! I deposited exactly $2000 into the machine. You"re machine malfunctioned! I have taken measures to have the $1160 credited back into my account as I was told the investigation would be revisited. Again, unacceptable! I will not stop until the money which is rightfully mine is credited back to my account. I have also opened a claim with the office of the comptroller of currency within the department of the treasury to investigate as well.

I wanted to provide my experience with one of your "managers". I normally do not provide negative feedback but this experience was very disappointing for a company like yours.

I went to 1102 Silber Rd, Houston, TX 77024 on 5/9/17 and arrived to the branch at approximately 5:30pm. The "manager", Ramiro Gonzales, asked me what I needed. I advised him that I wanted to discuss potentially closing an account. He stated that there were a total of 3 people in front of me and suggested that I drive to another location. I found this to be his first response but he then told me that it would take him 1.5 hours with the 3 customers. I advised him that the other location was completely out of my way and I could wait. I signed in at 5:30pm.

A gentleman had allowed 2 customer to go in front of him and Mr. Gonzales was done with those 2 customers within about 10 minutes. Mr. Gonzales approached me at approximately 5:40pm and stated that if the gentleman allowed me to go first then he could help me. I had overheard that the gentleman needed an account closed and having closed accounts before, it would not take more than 15-20 minutes to do. I advised him that the gentleman was there before me and he should go first. I also advised him that I could wait to get assistance.

Mr. Gonzalez stated that it would take him about 45 minutes assist the gentleman so he could not help me. He also said that he could not stay over the closing time of 6pm to assist me. I asked him if there was someone else that could help me and he said no, although I heard several voices in the back of this location.

I asked to speak to the manager and he said that he was the manager. I told him that I had been waiting and willing to wait but he said "Regardless, I can't help you. I already gave you your options earlier." He basically told to leave at 5:45pm from the location. I advised him that I would file a complaint on his total disregard of customer service. He just nodded his head like in disbelief and his body language was go ahead, nothing is going to happen anyway. There was a security officer that witnessed the interaction.

When I arrived home, after not getting the service I was looking for, I looked up the reviews for this location. There were bad reviews that stated, "I blame the lazy manager. He doesn't care if there is a line at the window he will just sit at his desk and stare at you.", "Go somewhere else. Very lazy manager. Long lines. People in cubes just sit there. Embarrassing for chase.", and "Always too many people in line, not enough clerks."

My experience and all these comments are a very clear indication of the lack of oversight and blatant disregard for customer need and customer service. I have already spoken to several family and friends regarding this and they will be moving their business to another bank. The word of mouth is very important and Mr. Gonzales has displayed a selfish and lazy perspective as to customer service and leave until the last customer is helped.

I hope this feedback is taken seriously and Mr. Gonzales is made aware of his deficiencies before his actions create an major issue for Chase.

Dispute Dept. MAJORLY messed up a dispute for a significant amount of money charged. They sent nothing but WRONG info to the vendor. Wrong amount of charge, wrong reasons for dispute, etc. etc. Then they told us the vendor wouldn't refund (based on their erroneous statements they sent to vendor that weren't my information at all). I was supposed to be able to respond to Chase and continue the dispute. But then they said I had to wait for them to send a form. Then they purposely mailed the form many many weeks later (proven by the postmark). So it was received on a weekend and I was composing my response (containing a tons of information about them screwing the whole thing up) then they called on Monday to say they were closing the dispute because they did not get my response in time! (there was no time to write it all or mail to them in the 2 business days they allowed)!. I told them about their mistimed late form arrival and they just said it was too bad for me--they didn't care! Also, during one of my many follow-ups calls before they abruptly and wrongly ended the dispute, one of their idiotic Dispute Dept. employees actually told me the vendor issued a full refund to my account. Imagine how I felt when they told me months later (that was completely untrue!) They don't even know how the disputes work or how to read their own records.
Worse--I contacted Chase Executive Office (the ONLY place you are able to complain at Chase) and an idiotic woman intials D.C. called me finally and just read back the same ALL WRONG info, wouldn't investigate or simply listen to all the recorded calls proving all Chase's errors, and stated numerous untrue things about the normal dispute process and about my case. She wasn't even slightly apologetic about the incredible repeated incompetence and she ended by affirming lies and her own ignorance and apathy about my case. She herself didn't even know how the dispute process is supposed to work. I wrote another letter and they had the same idiot call me and continue lying and refusing to take responsibility or acknowledge all the wrongs. It didn't used to be this way. This used to be the best VISA for many years. Now I am not going to even use their cards anymore. They place zero value on customer retention. It was outrageous. (They claim hqs are in NY but they make you send to Executive Offices somewhere else like Columbus, OH. Its just a black hole where they diss their customers).

JP Morgan Chase was alerted in June 2016 that my account [removed] had fraudulent activity and forged checks after adult protective services alerted me that my daughter and her husband had committed identity theft on my accounts and had been stealing my mail. I am 86 years old and a victim of elderly abuse. After my attorney at the time, Ashley Ingram, helped me close the account and open a new one, [removed], we requested the forged checks be refunded to me. Chase has refused to do refund the fraudulent amount saying they were not informed within 60 days. I filed a complaint with the Ohio Attorney General’s office and Chase stated they were first informed in August. That is not accurate, as they received one of many letters in August. The Henderson Rd. branch in Columbus Ohio was first informed as soon as I was aware in June 2016, when Adult Protective Services informed me. Even by their own policy, I should be due a refund.
2016 - $16, 330.14
Prior 2016 - $15, 938
I was not aware of this activity since I am 86 years old and was incapacitated. JP Morgan needs to refund the amount of the forged checks to me. This does not even include the full amount of what was raided out of my account. I had direct deposit of OPERS pensions and Social Security raided from my account for 2014, 2015 and 2016. This suspicious activity should have been flagged by Chase and stopped. Banks are supposed to have policies in place to protect the elderly from financial abuse. Chase should stop refusing to rectify this situation and refund me the amount that was stolen.

Over the many years of doing business with JPMorgan Chase, I have been increasingly troubled by the banking practices and security of JPMorgan Chase. In recent years, it has become the worst I have ever seen. From appalling customer service received from the fraud and disputes departments, to horrific offshore support, and local branch support.

JPMorgan Chase has sent my cancelled checks to someone else and sent me another local merchant’s cancelled checks. Because of JPMorgan Chase’s sloppy handling of cancelled checks, someone else now has my signature. When I called Chase, I got a “who cares” attitude and same for local branch representatives.

Since that incident, someone presented a check with my signature forged and stole about $450.00 from my account. I went to the local branch and got the same “who cares” attitude and they did nothing.

I have many examples that show systemic problems with JPMorgan Chase “security”, including the one you are probably familiar with, the JPMorgan hack exposed data of 83 million customers data, among largest data breaches in history.

Now some "security specialist" has sent me a letter that essentially blocks my on-site access to funds either at any branch or ATM all because I filed a complaint with a JPMorgan Chase supervisor who agreed with me. I am sure she is fired now for agreeing with me.

Beyond frustrating. I have tried 3 times and each time it says I need to put in my name and review the policies, but it does not show where my name is missing. I emailed and called, all I get is "sorry" and a phone number that wants a credit card number which I of course do not have because I am trying to apply. It is IMPOSSIBLE to actually speak to someone who has a clue. Why is this so difficult? You should just put "SORRY" under you bank signs, since that is all I hear.

I disputed a charge with the company truegreen. They killed my lawn which cost me 1, 900 and spray my dog with chemicals. I waited 40 minutes to talk to someone tonight. Last night in an email they asked me for pictures and anything to support my claim. I spent over an hour taking pictures and getting receipts and got a big envelope and they gave me the address where to send it. Tonight she said that we are reversing the charge and I have to pay because it's out of the time frame. She basically called me a liar. Emilia said they only asked for dates of service and I requested to send pictures. This is totally a lie. Because of Emalia between me and my wife we have over 600, 000 in a regular money market we are taking out this money and not doing any business with chase. Last month the ATM shorted me $560 and for them to give me back my money was hell. Lesson learn a day going to PNC bank.

We have two Mileage Plus Explorer United Chase Cards for many years; we open the account to earn miles on United Airlines. Our experience with Chase has been negative and sour, each time we have had to dispute a charge, a very easy process when merchants are not responsive and an expected service when the client pays a yearly fee for the card. Chase Credit Card Services has the worse customer care team, starting with the operators all the way to their Executive Offices in Ohio; they are the THE WORSE, arrogant, insensitive and unfair, just to name a few attributes. We were conned by Assurance Van Lines Moving Services, we had made a credit card deposit of $1, 500, but AVLS didn't provide the services promised. We charged-back the amount, and it took five months for a response/denial and another five presenting proof of the fraud, arguments and waste of time and efforts; we took our claim all the way to the Executive Offices in Ohio ( a waste of space regarding customer care) and to the President and CEO Jamie Diamond, who didn't even bother to respond. Contrary to JPMorgan Chase Bank promises to the board of directors, and the sales pitch of the yearly subscription of "a card you can use with confidence" Chase will always side with the crook. We will never use Chase Bank Credit cards, EVER!. I advise anyone to get a banking institution that protects the customer.

I have been going back and forth trying to find out where did you put my money. I wrote a check for services, vendor stated they were never paid. The check was cashed by your bank but was the money out in the correct account? I have been talking to your associates no help, my bank no help, go back to Chase and ask them where they put the money. I am not a customer of your bank but you can tell me where my money went correct?

I'm tired of running back and forth to the chase I opened a new checking account to get a $300 bonus which I never received... And i'm tired of calling the chase customer service number explaing the story over and over to get nowhere... I'm closing my account as soon as I get my monthly social security direct deposit and going to another bank... I've had nothing but a horrible experience with chase never again... Nobody is of any help to resolve this matter

Probably crappiest chase bank i've ever been to and it sucks because it's so close to my house so to go to another would just be out of the way. # service, the tellers can't count to save their lives and even management it not helpful and extremely rude. They are always messing something up. I can't honestly say I have been there once where they haven't messed up. Pathetic. Even when they mess up they either say they can't fix their mistakes or don't know how. It's embarrassing I have to call the chase all the way in abilene texas for help correcting 91st mistakes and they are always so nice and polite. Re evaluate your workers and management because sadly it effects the whole bank as a whole for one poor location.

Update: I went into the same branch and I went in because I needed a statement for the month, I get it on my phone but that day my printer had went out so no big deal I thought I would just go to the bank and get it! My mistake, the employee who help me was so rude. "well you know we send them to you" "yes I know, I have it on my phone" "okay, well you can print it off yourself, you know?" "yes I know but I came because my printer was broken" "oh well ok, hold on then" *waits about 5 minutes* and he couldn't even converse. I guess 9:30 is too early to want to help and customer because he had to be pulled away from his buddies that were all talking in a big group. Sorry you had to do your job.. Lol and you should never question why I customer came in or why they didn't just do it themselves. Apparently pressing buttons to print something off is too hard.