Jordan's Furniture / leather couch

Warwick, NY, United States

DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!! DO NOT BUY their SUPPLEMENTAL INSURANCE, they give you the run around and don't cover defects!!! My wife and I purchase a substantial leather couch from Jordan's along with the the recommended supplemental insurance. After a bit of time we noticed two tears in the leather, the tears both occurred where the leather had some dark black areas. On closer inspection, the leather was thin in that area and clearly looked like a defect. We contacted the supplemental insurance company that we purchased through Jordan's. They would not send a technician to inspect. They only accepted pictures, once they received the pictures they told us it was normal wear and tear and was not covered. We've owned leather couches, love seats, and recliners for over 35 years, NEVER EVER have we seen a tear in leather after only one to two years of service. In fact, we currently have other leather furniture that we have owned for over 20 years with no tearing! Once the supplemental insurance company said 'NOT COVERED", we contacted Jordan's furniture customer service. They agreed to send a technician out a week or two later after our call. One week before the technician was due to inspect, Jordan's customer service called us and canceled the technician visit, informing us that the insurance company had already made a decision. Jordan's then suggested we contact a leather repair company!!! Not one damn person from Jordan's has ever inspected the defect/tears. DO NOT BUY FROM JORDAN's! IF YOU HAVE A PROBLEM, THEY DO NOT STAND BEHIND THEIR PRODUCTS & THE SUPPLEMENTAL INSURANCE COMPANY DOES NOT INSURE THE PRODUCTS!!!

Deeply Dissatisfied Customer,
Richard Genga

Oct 30, 2018

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