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1 Kuwait, Kuwait

Hello, I've ordered some items from Jollychic, and my parcel was in Kuwait 21 November.Nobody deliver that to me, so I start call them from 26 .11.2018and until 14.12.2018 and request delivery, everyday by myself.I called your company in Kuwait and explain them, I need to recieve that before 14.12.2018, because I traveling after that.They promise me many times that my parcel will be out of delivery.But everyday I cheked, isn't out of the main office in Kuwait.I called Aramex everyday during two weeks, and few times I called Jollychic, but nobody gave me my parcel.They star call me when I was on my way to airport, actually I told them that I suppose to travel 14.12.2018, they call me same day regarding delivery.Now I'm not in Kuwait, they sent my parcel back, they told that drivers called me several times but I did not respond.Now I can't order anything again because lots of items out of stock, my COD blocked.I have all of this troubles because your team in Kuwait and Aramex team is totally not respectful.I made complaint for Jollychic, they answer me one time, but after I sent them two emails, they not respond!!!They gave me track shipment, where mentioned that Aramex called me but I not prepared my cash to pay!!!They are liars!!its never happened!! 8 December they said I responded but they are liars again, I didn't talk to anybody!And your team in Kuwait don't want listen any explanation, they simply trust Aramex.They are very garbage.Please fix this issue, your team in Kuwait will do nothing for that.Im not sure that I will order anything again, I shocked from the service

Dec 19, 2018

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