Jewel-Oscowater prepaid advance store special order. no water received

We are shocked and appalled as loyal paying customers with Jewel Osco for over 20 years the Hickory Hills store would take our money and promise to supply the water which was advanced payment for on April 14, 2016 with Laura at the service desk. Colette Hurd and I placed a special custom order. We both paid individually in advance for 36 cases of Ice Mountain water for 12 ounce 12 packs for a combined total of 72 cases of water for a family reunion. We also used coupons. Laura combined the orders.See Top 10 Worst Companies in Hickory Hills, ILWe have showed up in person three times, called the store several times and called customer service on many occasions reference [protected] still no one ever called to say pick up your water it is ready ladies. I have prepaid for juices and waters at other stores by signing document verifying pickup. We have spoke to in person or via phone Josh, Laura, Michael all have promised to back. We spoke to at corporate office Sharlene, Kim, Danielle, Janet and Georgia, We have not received any call backs as to when our 72 cases of water would be available
Unfortunately, Colette Hurd nor I have ever gotten the 72 cases of water which we paid in advance to Jewel-Osco. We also never gave written authorization for Jewel Osco in Hickory Hills to give any individuals or organizations our consent to pick up water on our behalf. We want our water or money to buy 72 cases of water elsewhere.


May 11, 2017

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