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Jennifer Convertibles / non delivery of

1 Carle Place, NY, United States Review updated:

Sales date 03/13/2018. Order number JLG 058713
Ashleegh 4 piece Chelsea Lounge Set.

I was promised the order to be delivered in 3 weeks. It still has not arrived.

When I call the store salespeople such as Charlie are rude and does not pass on messages.

Different and contradictory excuses such as a back order which I am not informed about are given.

Cynthia the manager assured me the set was on the truck on Sunday 15 April and I could get order by Friday 20 April. I have arranged to be home and have had no confirmation of delivery.

I have called customer care and given the number of the area manager. Number [protected] Ext 5202. There is only an answer phone. The names of the manager as given by Customer Services changes for example Mr. Atta or Hussein. I left a message on 4/12 and have had no reply. I left another message and no response.

I ordered a recliner and it's order was also delayed.

I am very upset about this very poor service from Jennifer Convertibles. I had heard about them when I lived in South Africa and was so looking forward to my purchase.

What a disappointment

Dr. Mellissa Bortz

Me
Apr 19, 2018
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Comments

  • Gr
      6th of Jun, 2018
    0 Votes

    Chalie at Garden city, is extreamly rude. Made a pregnant woman almost cry.

    How it is possible such a person like him can keep working?

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