Jennifer Convertibles / non delivery of
Sales date 03/13/2018. Order number JLG 058713
Ashleegh 4 piece Chelsea Lounge Set.
I was promised the order to be delivered in 3 weeks. It still has not arrived.
When I call the store salespeople such as Charlie are rude and does not pass on messages.
Different and contradictory excuses such as a back order which I am not informed about are given.
Cynthia the manager assured me the set was on the truck on Sunday 15 April and I could get order by Friday 20 April. I have arranged to be home and have had no confirmation of delivery.
I have called customer care and given the number of the area manager. Number [protected] Ext 5202. There is only an answer phone. The names of the manager as given by Customer Services changes for example Mr. Atta or Hussein. I left a message on 4/12 and have had no reply. I left another message and no response.
I ordered a recliner and it's order was also delayed.
I am very upset about this very poor service from Jennifer Convertibles. I had heard about them when I lived in South Africa and was so looking forward to my purchase.
What a disappointment
Dr. Mellissa Bortz
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