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JC Penney Company / ge dryer

1 United States

I purchased a dryer from JC Penney with the understanding that the vent for the dryer would be on the side due to the confined area of the washer and dryer. When they installed it, they said they could only do from the back even though there was a slot on the side to use for the vent. As a result, the vent is crushed in the back of the dryer area which will cause the dryer to overheat. Have had this happen before. The vent needs to be in an area where the hot air can safely flow thru. This can be a fire hazard. Now I have to pay someone else to move the vent. I paid JC Penney to properly and safely install the dryer. I will ever shop at JC Penney again. I have always bought clothes there but will never again. Have contacted Better Business Bureau. I can see why JC Penney is doing so poorly. Service is the nonexistent.

Ka
Jan 30, 2019

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