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Worst return process every encountered in Retail.
No return instructions included in order, said "see website".
Followed all instructions on website, got an error -"Can't complete".
Emailed customer service twice, was told "returns down" try again tomorrow.
Tried for over 5 days.
Called [protected], no option presented for my situation. No option to speak with human. Selected "apparel order", phone rang and rang no answer.
Ended up spending money with UPS to return.
Will never never ever order from JCPenny again. No wonder they are in
bankruptcy. Its a shame, used to be a good company.
JC Penney - Return Worst return process every encountered in Retail. No return instructions included in order, said "see website". Followed all instructions on website, got an error -"Can't complete". Emailed customer service twice, was told "returns down" try again tomorrow. Tried for over 5 days. Called [protected], no option presented for my situation. No option to speak with human. Selected "apparel order", phone rang and rang no answer. Ended up spending money with UPS to return. Will never never ever order from JCPenny again. No wonder they are in bankruptcy. Its a shame, used to be a good company.
im not sure of that. if i recall they filed for bankruptcy in 2020 which was during the current pandemic. Due to lock down and not many people shopping at that specific time they lost money unrelated [far as we all have been told] to their customer service. Also when everything opened up again we had to go skeleton crew [low numbers of staff] which means over working those people who are on call. the time you called they may have been swamped. i know many companies have slow response times due to current world events.
Company has totally changed. Do not trust them with your employment, credit card info, to be honest or caring...
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