JC Penney
Reviews and Complaints

I was balancing my checkbook one night and noticed an unknown charge for 9.95 from SBS Family Fun. I was very confused about the charge as I did not authorize it. I called the number provided and found the number was apparently associated with JCPenney. I am very upset. I have not made a purchase from JCPenney in over 2 months! Suddenly they are taking money directly from my checking account? What can be done about this? I want justice! Plz advise smb!

I was in JC Penney's at Cottonwood Mall, in Albuquerque, NM on Nov. 5, 2007. A black lady was at the Jewelry counter across from where I was and a white lady came in with a dog, she was a friend of the black lady. I am allergic to dogs so I asked my salesperson if dogs were allowed in the store. He said no, but he couldn't do anything about it, he was not a manager. I told the lady, dogs were not allowed, because no one said anything to her. She basically attacked me and came right in my face which was a threat. She called the manager, Joel, she said he was a friend of hers and indeed, he must have been. He did nothing about the dog and so the lady with the dog, sat down on the floor, in the middle of the isle and played with the dog. I left and I had Joel walk me to my car, for fear I would be attacked outside. He said they have had issues with this lady before and she has a nasty temper.

When I got home, I called the store manager and he said Joel had informed him of the incident. He said it wasn't clear what the rules were about dogs, other than service dogs, which are big dogs and very well behaved. This was a puppy, jumping all around. He said they would have to talk about it and decide if dogs could be in the store or not. If JC Penney allows dogs in their stores, you will not see me there. Can you imagine them running around where the clothes are, peeing on floors or worse. No thanks!

I hope your decision will be NO PETS, or you may end up with LESS HUMANS. Guess who buys things, it sure isn't pets.

Thank you, Rachel Springer.

Last Friday I purchased 2 pieces of luggage from JC Penney from "Liz & Co" which is apparently a Liz Clairborne "licensee" company called Banda nco. It was a gift for my daughter's 18th birthday as she was taking her first trip alone and was going to Scotland. She is recovering from a broken arm and broken sternum from an auto accident, so I wanted something easy to handle and reliable. I paid over $200 these 2 pieces of luggage. The wheels on the big bag broke while going through the airport. I contacted JC Penney, Liz Claiborne Co and Bandanco -- Bandanco had the nerve to email me back telling me to ship them the bag (at my expense) and they would repair it or replace it in 3 to 4 weeks. Meanwhile, my daughter is in Scotland with a bag she cannot carry or roll -- relying on complete strangers to help her.

Any suggestions?

Dianne Shackelford
Ben Wheeler, TX

I am a 53 year old female who just starting getting a negative notation on a credit reporting agency for past due accounts. The account was a JC penny account that was owned by an ex-husband who I divorced 9 years ago. The account was opened in 1974. I was a student at college during that time and did not even know the person who opened the account. I married this person in 1992 and divorced him in 1999. Just in the last 5 months have I ever heard of this account, which was being put on by credit report as past due. I investigated it and found that my ex-husband died in January. I have tried to dispute this, but a supervisor at JCPenny dispute could not give me any information. She just stated that someone put me on the card as a co-holder of the account. I asked if just anyone could call and put someone on an account, she stated yes. I have requested anything with my signature on it, but this can not be produced. I have never used any card or heard of it. It is the only negative thing on my account. I am trying to put a child threw college and have always had good credit. HELP! What are my recourses?

I just got my JCPenney Cardabout a month a go and I have a balance of about $40 I just happened to check my credit report and had stated on the ( credit report) ex. $40 bal and $40 Limit even thought my limit is $500 this mistake on the credit report has brought my credit score down, please keep in mind my JCPenney Card statement does not say that Just my credit Report.

Concerned Customer

I am forwarding you two letters sent in regards to JCP adding my name to a credit card opened by my ex husband. I am trying to get my name off an account that is not mine. Even though the divorce papers prove we were not married when he opened the account they are still keeping my name on the credit report.

Susan F. Johnson
47245 215th Ave
Pelican Rapids, MN 56572
[protected]

March 6, 2007

Credit Bureau Dispute
PO Box 981402
El Paso, TX [protected]

RE: Credit Dispute Account #[protected] JC Penney

To whom it may concern.

I recently sent you a copy of a divorce decree between Susan Johnson and Robert P Johnson. This was sent to prove that my ex and I were divorced by the time he opened the account and my name never should have been put onto the account. According to Gloria at JC Penney credit department all the information I sent you was to go to:

GEMB
PO Box 981426
El Paso, TX 79998
Att: Recovery Dept.

Because they gave me the wrong address to send my dispute to my loan with the State of Minnesota will be greatly delayed. I am writing to ask you to please forward all of my correspondence to you to the address listed above. My original copy of the divorce decree was forwarded to Allan Cowles at the United States Department of Agriculture, so I do not have an extra copy to send out.

Would someone from your department please contact me to tell me that you got my letter and if you will be able to fulfill my request?

Any help you can give me in this matter will be greatly appreciated.

Sincerely,

cc. JC Penney Credit dept. and United States Department of Agriculture
Susan F. Johnson
47245 215th Ave
Pelican Rapids, MN 56572
[protected]

March 6, 2007

GEMB
PO Box 981426
El Paso, TX 79998
Att: Recovery Dept.
RE: Credit Dispute Account #[protected] JC Penney

To whom it may concern.

Please find enclosed a copy of a letter I sent to Credit Bureau Dispute requesting they forward all paper work sent to them by mistake per advise from JC Penney as of January 17,2007. I would like to get this matter resolved as quickly as possible as I am under a deadline for a loan application with the State of Minnesota.

On October 1993, Robert Price Johnson opened a JC Penney credit card number [protected]. (this is not my account) My name was also included on the account, however Robert and I were divorced several years earlier so I should have never been put onto the account. The divorce papers that the Credit Bureau Dispute has should be forwarded to you very soon to show proof of divorce.

As you are aware of , in 1993 JC Penney would have never opened an account for a single or divorced woman without a man present and proof of ID, however it would have been very easy for Robert to put me on the account as a second card holder without me being present. I would like to think he would not do such a thing, however it is not entirely out of the question.

If you would like to collect from Robert, he lives at:

Robert and Gwen Johnson
503 5th Street SE
Barnesville, MN 56514
phone #[protected]

Robert works at : Minnesota State
Community and Technical College
1900 28th Ave S
Moorhead, MN 56560
Graphic Design Technology - AAS
phone toll free [protected]
his direct line is [protected]
fax [protected]

Because our divorce was not amicable, I would be unable to contact him or get any assistance from him myself, however he may cooperate with you and be willing to send you his dept payment just to clear up his credit report.

I need this dept taken off my report right away. I need to put a new well on my property but can not afford to take out a high interest loan. The State of Minnesota will give me a low interest loan over a 30 year period but will not do it until this $32.00 balance is taken off my report. I need clean water right away...Please help me!

Sincerely,

In June of 04, I click on JCPenney and sent them $50.00 through my online banking. I didn't owe them anything I just sent them money by mistake. I called them and told them what I had done and they issued me a check for the amount.

In May of 05 I began receiving a bill from a collection agency, I called and they were to investigate it, but never heard anything else from them. A month or 2 later another was sending me a bill. I called and had a shouting match with the collection agency Nationwide representative. I called JCPenney again.

They told me that I owed them $50.00 and the rest was late fee's and finance charges. I explained what I had done in 05 and did get a refund check, the rep told me they were not suppose to send a check to me. Well is that my fault?

They removed the fees and charges, and begin billing me again. I called and spoke to one of the supervisors, she told me that they never received the check and that my bank probably canceled it since I didn't owe. I contacted the bank and got the statement showing where indeed I did send it and NO they would not cancel an electronic payment. This was an online conversation and I sent that and the statement to them. They sent me bills with new finance charges and late fees.

I called again and this time they told me that they issued me 2 checks for that refund. After becoming irate with them I asked for an investigation and to send me the copies of the checks showing my signature on them. I received a copy of one check. I called back, the supervisor this time told me that they sent 2 check copies and didn't I get the 2nd one. I told her no, sure didn't, got 1.

Again I told her to send me proof, copies of the 2 checks. I got the same copy of one check and still getting charged late fees and finance charges. I've sent my 2nd letter to them and have called this company 7 times.

They are calling my house and just sent me a brand new credit card. lol
They say I signed up with their master card and they sent me the 2nd check.
This is the most ridiculous company and the supervisors, representatives are about as dense as a bird. I am fed up with this.

They have no right to put a charge on my card when in the first place it wasn't a purchase, it was a mistake and if they sent me 2 checks it's their mistake. I told them when they prove that I received 2 checks I will gladly pay them the $50.00. I have filed a complaint with the FTC and whoever else I can complain about these thieves to.

It's mind boggling how corporations think they can just rip you off like this.

A few weeks ago I got an email from JC Penny asking that I answer several questions and that if I answered all of the questions I would receive a $500 JC Penny card. There were many many questions, some I could not answer because it was a company wanting me to buy one of two products which I did not want to do. At that point I stopped answering and left the site. These were all sites from schools and businesses. Immediately, the same day I started getting about 50 SPAM messages from all these businesses every day. Fortunately I have a SPAM filter with McAfee but a few get through everyday. I am even getting mail from schools wanting me to register. I think this is a very underhanded thing for JC Penny to have done to their card holders.

Thank you,
Joan

J.C. Penney {Brea Mall Store) Interior Decorating Dept. My complaint is that we have been waiting 5 months to have Shutters installed. Since the beginning when we submitted our order the decorator told us she would sent out to have our shutters re-measured by the shutter company. They came out and re-measured. The decorator told us she would get back to us and let us know the results. A month went by and did not receive a phone call from the decorator (Diane Adams). I then made a phone call to the store and was told she was out on sick leave. There was never a phone call from her I was the one that had to make phone calls to the store in order to know what progress was being done with our order. When she finally returned our call she stated she would order our shutters. I was the one to make the phone calls to see how our order was progressing . I think it was her responsibility to get in touch with us to let us know when our shutters would be ready. I was the one to call her to find out how long it would be before our order would be ready. She never did call us to let us know the shutters were in to set up a date for installation. Once again I called the store as we were awaiting this order. In June the shutters were ready for installation again I was the one to call. They were here to install the shutters on June 8,2006. On window was installed and the installers were unable to install the sliding glass door shutters as they stated the shutters were too short so they were unable to finish the job. They left the doors in my family room and stated they would go back to the shop and write up why they were unable to finish the job. They would let the decorator know the measurements were wrong and they would get back to us. A week went by and no phone call was received. I then had to call again, which I think was not my responsibility, they should have called us to let us know what they intended to do. At this time she was not in the office and I asked for the complaint department. I told them the story and they in turn were able to get hold of her manager. They made arrangements and Mike their head installer was sent to view the problem. This was on June 15 he stated he would send for a rush order on a part they failed to order. As of this date July 13 I have not heard from them. I called the store and left a message to return my call. By the way I called last Thursday July 6 and talked to Maureen who stated Diane would not get back to me until Wednesday July 13. Here it is July 13 almost another month and my shutters are still sitting in the family room and no word as to when they will complete the job. This is not good customer service. I will never again shop at your store for interior decorating again. I thought by shopping at your store you would an excellent job of decorating but I see now how things have changed. The reason I went with your store many years ago was then they did an excellent job of decorating.

Sincerly,
Ms. Juanita