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iYogi / Unethical service

1 United States

IYogi is unethical, cheaters, no customer service and they do not provide the services they promise! I attempted to purchase an antivirus for my laptop computer. As I tried to install, the website directed me to IYogi for set up assistance (free of charge). When i was connected to IYogi's tech support they connected to my computer and said my computer was already infected with viruses and the McAfee antivirus could not help. They offered to fix this problem if I signed on for 1 year of tech support for $140, which would include unlimited tech support for any computer related issues. I naively belived what they were offering little did I know they were scamming me. The next time I turned on my computer all my files where gone. Family pictures, personal documents, music, everything saved on my computer was gone. If that was not bad enough, my computer now is infected with a virus and it crashed. When I tried to call their tech support they hung up the phone on me twice, then they put me directly to hold music which ended by disconnection. At the end of the day I'm short $179.99 (yes they charged me $39.99 more I don't know for what!), my laptop is useless, and all of my important documents and pictures are gone. I would never recommend this company, do not use their services, if I could have given them a rating less than 1 they would receive from me a 0.

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