Menu
Cbeyond Customer Service Phone, Email, Contacts

Cbeyond
reviews & complaints

Learn how the rating is calculated

3.4 22 Reviews

Cbeyond Complaints Summary

13 Resolved
9 Unresolved
Our verdict: While Cbeyond has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Cbeyond has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Cbeyond. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Cbeyond reviews & complaints 22

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Cbeyond reviews & complaints

ComplaintsBoard
B
11:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond class action suit

Seeking to join ny Class Action Lawsuit

Over 60 open service tickets.
Any company can have a service issue, but in every instance, Cbeyond has failed to live up to their promises.

Absolutely promised and assured us that their service could handle our small business.

When our phone service stops working, and our internet stops working, they blame us for maxing out our system. We need to buy more capacity!

Speed Test Download speeds .34 MBS Upload speed .03MBS today.

Customer calls are dropped, customers cant reach us, and the internet goes down so we cant provide insurance quotes, which is the center of our business.

Call for help, to the phillipines, and they promise help. They do not even call back.

We have had every excuse in the world given to us.

Their solution is always to suggest we buy more capacity and offer us horrendous cancellation fees. But never offer any options for fixing the service.

If there is any class action suit we can join, please let us know.

Read full review of Cbeyond and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
cbeyond victim
Arlington Heights, US
Apr 12, 2015 12:32 pm EDT

They disconnected 2 month prior to our wirtten agreement and I can not port my business number! THey wont release unless I have another 3 yrs contract. We need class action lawsuites for this fraudlent organization,

E
E
EDGAR N PALACIOS
Los Angeles, US
Jun 19, 2014 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also complaining to Cbeyond for negligence, disregarding and not maintaining their equipment, incurring in loses for all the days lost in our company with no services at all
EDGAR N PALACIOS, PA
[protected]
agree with class action lawsuit

ComplaintsBoard
O
8:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Constant phone calls

Considering that I'm in Minnesota and this Texas company doesn't appear to offer services here, I should never have had to deal with them, right? Well, I've begun receiving constant phone calls from a number owned by them. These calls typically happen in the evening, often after 10 pm. They'll call 3-5 times in a row, and a reverse lookup shows that if I pick up the phone it will be a scammer trying to get my financial details. It looks like this company as a whole has an absolutely terrible reputation and all of their executives should be behind bars -- but I guess laws don't apply in Texas.

Read full review of Cbeyond
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond horrible service

I recently decided to give them a chance after years of hating their sales people bombard me with marketing calls and unscheduled office visits. I thought we could save money and our contact was up with AT&T. Their sales rep Shaun Burkle promised great service blah blah blah ... well, right after we signed the problem begins! They couldn't tell if we have some kind of Analog card in our phone system so they couldn't proceed with the install. Then they wanted me to pay for a phone vendor to come out and verify if we have the analog card. When I refused to pay, they stop responding all together! I'm pissed they sold something without even understanding our system. They even sent out supervisors to look at our system but they couldn't tell what is going on. They said if I didn't have the analog card I would need a bundled T1 or they couldn't continue. When I told them I want to cancel the contract, they wouldn't return my calls or emails. We don't even have any equipment installed yet and they're already screwing us. DO NOT SIGN WITH CBEYOND! They are nothing they promised and the service is horrible after that initial sales visit.

Read full review of Cbeyond and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tracy de Encio
Irvine, US
Oct 01, 2013 5:16 pm EDT

The absolute worst service in the world! Only to be matched by their even worse customer service! DO NOT sign a contract with these people!

ComplaintsBoard
A
7:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Complaints

My complaint is with all of you. Any large company in the world is going to have a list of people like you determined to tell everyone you know how terrible the company is, when in reality, it was just your personal experience. In 2010 cbeyond recorded 450$ million in revenue. If .05% of their customer base experiences problems (you), they condemn the company as a whole. In fact, any national company that can boast 99.5% satisfaction is truly remarkable. I understand and respectthat you all have the right to be legitimately upset with your own experiences. What I don't agree with, is your attempts to bad-mouth them as a whole in efforts, while be them futile, to bomb the company. What's funny is that after your terrible experiences you go on to other companies many times to get more of the same, or even worse. Let's face it, some of you will just always have problems with every company you associate with because you look for its malfeasance at every corner. Most of you are just being whiny, negative nancies. Have a great day!

Read full review of Cbeyond and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
Smith Center
Houston, US
Mar 24, 2014 9:44 am EDT

CBeyond is the worst service ever! Our phone service was out for 2 days, we had to change the data box 3 times within 9 months and they gave us a toll free number that did not ring to our office. Once we called about the toll free number their only response was "now we have you up and running" That was no help and probably a loss of a lot of business. When asked about some type of compensation they then wanted me to prove that the number was the wrong number?

H
H
Harlowe Thrombey
Moreno Valley, US
Sep 05, 2012 1:54 pm EDT

Our small business subscribes to Cbeyond internet/electronic secretary/phone service... and IT SUCKS. The phone service is out... on average about twice a year. The internet goes out every day. They don't pick up their phones. The tech support is nonexistent. (The sales reps are plentiful though.. and happy to immediately pick up the phone). On top of that, their so-called T1 connection is SLOWER, BY FAR, than any Verizon or TimeWarner I ever had. Cbeyond is a joke.

J
J
Just ! unhappy customer
San Jose, US
Jul 26, 2012 12:08 pm EDT

Come on! You must be an employee! Funny how my Sales Rep was no longer working for the company when my billing and service did not match up to his "promises". But later when a new sales rep stopped by for referrals? she let slip that he was actually a supervisor now. The company reps, customer services employees, supervisors lie both to your face and by omission. I would not want CBeyond on my resume for any reason. Anyone applying at my business with any employment lasting more than 30 days with them would never be considered as a candidate here. CBeyond's contract is binding, but I wonder how it would stand up in court if the employees were also sued individually. Would they then open up about the company sales tactics? If the issue is the individual sales reps and not CBeyond then why does this company not fix their problems?

O
O
ouliap
Minneapolis, US
Jul 16, 2012 8:21 pm EDT

It's adorable how you're both obviously Cbeyond employees. Just look at the jargon you use -- let's face it, an ordinary customer would never use phrases like "service capacity" and spout random Wall Street facts about a company. I used to be a business reporter, and we got a HUGE kick out of making fun of the jargon that business and PR people obsessively use. Both of you fit the bill to a T.

P
P
paullee
Irvine, US
May 24, 2012 4:37 am EDT

Well put! I have been a CBeyond customer since 2007 and NEVER have had an issue. In fact, I get a call about once per year to go over my contract, usage, etc and make adjustments as necessary. Due to these periodic reviews, my bill has actually come down by 30% and I have increased my service capacity.

Some people will just have problems more than others, as you have stated. By no means does this reflect on the majority of the CBeyond customers.

ComplaintsBoard
S
12:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Bad Service

Where does one start with complaints about Cbeyond. Some part of their service is always down, it takes over a week to get a problem resolved, you get spammed with emails, ... most recently they didn't keep their promise on offering unlimited long distance acusing me of fraud and wanting to charge me over $8000. Most recently, I ran into one of their Executives Peter Sherman and all he could do was tell me about the great things they are doing at Cbeyond like improving the customer service handle times (must be really bad because every customer calling). In the end, it was all about him, and did't even make himself accountable for helping me get my problems resolved. When the executives won't even help you and totally lost in what is wrong with this company, you know you shouldn't do business with them

Read full review of Cbeyond and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Maxim Bankevich
Riverwoods, US
Feb 21, 2011 8:41 pm EST

On a course of almost 4 years Cbeyond got us disconnected at least once in three month. Customer service always promise to take care of the problem but never did until you call them 3-4 times. Cbeyond uses ATT and other subcontractors to fix onsite technical issues.
Porting out numbers – it’s almost impossible – they do everything to make you stay and pay for the service even though you don’t need it anymore. The worst telecom company that we have a deal with. ATT and Comcast have their own issues – but Cbeyond is a leader on this department.

ComplaintsBoard
L
4:00 pm EDT

Cbeyond Terrible Phone Service

Terrrible customer support. Terrible communication between all inner offices. Dropped calls, poor quality sound, can't dial form my house on celluar even with a booster they installed. Walk into our business in the am and phones are down. 6 months of crap. I do not recomend them at any cost savings, you'll trade that for alot more loss of business. Piss poor period! I am so agrivated, I now see why they don't sell surface to surface missles to the public! The only thing that has agrivated me this much in my life is our Goverment...The End

Read full review of Cbeyond
Hide full review
ComplaintsBoard
C
2:13 pm EST

Cbeyond Jim Geiger is Old

His days are numbered...because if outside mirrors what's inside this old pock faced man shows why his company thrives on delusional drugged up employees selling an outdated product. He's ugly and so is his company.

Not truly a high-tech company, Cbeyond’s business model is in fact a sales organization selling a product that is no longer unique. It provides bundled telecomm services to small to mid-size companies (generally 4 to 100 lines) in a package. This includes business phone, long distance, internet, mobile phone, website hosting, voicemail, and optional services. Their business plan is centered on hiring a sales force of ambitious young people who actually go knocking door to door in office parks to solicit customers, incentivized by big commissions for reeling in new customers on three year contracts.

Citron believes the growth story the company wants Wall St. to believe is pure fiction. Adjust it to reality, and you have a low-or-no-growth company with sustainable market presence in only 3 or 4 cities, selling for a PE of over 100. From this precarious point, the stock could fall by 2/3rds and still be seriously overpriced.

Competitive forces have been mounting steadily and now present a totally different landscape than when Cbeyond established its presence in its lead cities a decade ago.

More importantly, as mentioned in a Merrill Lynch research report from June 29, it is not only pricing with their current competition that CBEY has to worry about but it is the inevitable push of cable operators threatening their mainline business - the cable companies are simply better configured to go cheaper and wireless.

Probably the single most toxic statistic to Cbeyond is “churn rate” - the rate at which it loses existing customers. Cbeyond quotes its churn as a monthly figure, so some investors may not understand the true significance of a rise from a historically “below 1%” to current 1.5% — which is a rise from single digits to 18% per year.

CBEY’s best days are behind them. Investors who “follow the money” see beyond - a company whose insiders have sold stock in larger amounts than the company’s remaining cash.

Read full review of Cbeyond
Hide full review
ComplaintsBoard
U
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cbeyond Cbeyond $15,000 Cancellation Fees, (not a typo-$15,000) Misleading Salespeople; Overpriced Products; Horrible Service; Monument, Colorado

Cbeyond offers land lines, blackberry service, web hosting, secure back up and file share, email, voice mail, etc. I have Cbeyond for less than a year now and not one service provided by Cbeyond has functioned as promised. The worst part is that they make you sign an agreement that states you will pay no matter what for three years should you cancel service. Stupid on my part for signing without doing research about the company in question. Had I seen the [redacted]s, and read consumer feedback, I'd never have agreed to the salespeople's pitch.

Usually two people solicit your business, and they are charming personalities, but not authorized to sign the agreement that they put in front of you. You're the only one signing; Cbeyond never signed my contract! I have 5 Mobile lines, and 50% of the services I used to have with Verizon, were not included in my contract price. I tried to cancel my agreement within the first 30 days, because it was too difficult to get everything working properly, and the estimated cancellation charge was over $15, 000!

If you have a technical problem, they direct you to their website and open a service ticket, that's the best way to resolve an issue. Well you open a service ticket and a month goes by and then you'll receive an email that says the issue has been resolved, but no one calls to see if it was done correctly. It's a total scam, because every time I call about my inconsistent and overpriced billing statements, customer service can manipulate the amount by applying or canceling credits and discounts. I've never done business with such a company; charging whatever they feel like, because they've got you trapped! They are preying upon trusting people like myself that sign ridiculous agreements without verifying if it's true or not. Do yourself a favor and never sign an agreement with Cbeyond. I've very sorry that I switched from Qwest Internet/Phone; and Verizon Wireless.

Read full review of Cbeyond and 1 comment
Update by Urgent warning, beware of Cbeyond
Sep 29, 2010 2:58 pm EDT

Every complaint posted about Cbeyond is true; I've read them all, and it makes me feel a little better that I wasn't the only one deceived. On the other hand, I wish there was something we could do to save others from being trapped and ripped off for 3 years.

Hide full review
1 comment
Add a comment
P
P
phanusa
, US
Sep 12, 2011 8:18 pm EDT

Hello I am in Houston, TX. I am not happy with the service neither. I sign a 2 year contract but the dam sale rep sneak in a 3 year.. Nick Jackson is his name he too left the company shortly after...Want to get out of this silly company...let me know what i can do...

ComplaintsBoard
B
12:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Fraud

Horrible company. Bait and switch. Their goal is to promise you
every thing. Get a strangle hold on your business and force you to pay 3 times what you were told. They can destroy your business.
I dumped them, with great effort, now they want $13, 000 for 2 months worth of nightmare.

Read full review of Cbeyond and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Minuteman.
Galveston, US
Jun 29, 2014 7:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cbeyond is a criminal act. They lie and threaten. They walked in my business and started lying. When I asked them to come talk with me about problems they said they had no one to come to my office. I cut them off and they can get their equipment the same way it got here by walking in my front door. Then I want to see them leave in cuffs.

ComplaintsBoard
B
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cbeyond Aggressive Drop-in Sales

A tag-team of three very aggressive cbeyond salesmen dropped in on our business today. We asked them to leave and they would not! We insisted we did not want to buy any services from them and they belligerently replied "what have we tried to sell you so far?" (they had a point - they had only pitched their product at us - they had not yet tried to close a sale... but still, when a customer asks you to leave, please leave!)

STAY FAR AWAY FROM CBEYOND! (NASDAQ: CBEY)

Read full review of Cbeyond and 1 comment
Hide full review
1 comment
Add a comment
A
A
annie789
Hingham, US
Aug 17, 2011 7:12 pm EDT

That happened to me today. A CBeyond sales rep named Wilson Laloi came into the office building I manage. I politely took his card, but that wasn't enough. He accused me of having a "sour face" (?) and demanded to speak to the owner, an attorney who was in the middle of a deposition. I asked him to leave, and he went out to the waiting area and began talking to the defendant in the case, then headed up the stairs to bother another office. I reminded him that I had asked him to leave and repeated my request. By this time, tenants were coming out of their offices. One called the police. When informed him that the police were on their way, he became increasingly beligerant, saying that we were not "respecting him". After ranting for a while longer, one of the owners finally convinced him to go away.

ComplaintsBoard
J
3:02 pm EDT

Cbeyond Biggest Mistake I EVER Made!

I made the mistake of signing up with CBeyond! I can NOT stress enough: DON'T DO IT! Why? Below is a laundry list of unbelievable bad service.

The 'sales rep' hustled me. He lied about everything. He said that I had 30 days to cancel if I wasn't happy. He said that the transition from Qwest to his company would be smooth. LIE. He said that I would receive credits when transferring my cell phones. LIE. In short this is what I got:

- I signed up. I had no phone service for 2 days. They screwed that up.

- They put down the wrong 800 number. I have NO idea where they got it.

- They didn't contact Qwest to cancel my internet service. I wound up paying $397 for internet service I didn't use!

- They didn't issue my credits for the cell phones until I called and threw a fit.

- They were never able to activate my cell phones. I gave up.

- They never contacted the phonebook company to get our listings in the book. The information online was TOTALLY wrong: wrong number, wrong address.

- My interent connection ***. Half the time, my faxes never went through. I finally got somone out to try to fix it. It's better but not totally fixed.

- When I tried to cancel in 30 days, they told me that I'd have to pay an early termination fee of $12, 000! They said that they don't have a 30 free cancellation policy.

I'm currently filing a complaint with the BBB in Atlanta (I'm in Colorado). We'll see what happens.

Personally, I'd like to see the crooks at CBeyond in jail with a hefty fine and watch their corporate office burn down.

Read full review of Cbeyond and 1 comment
Hide full review
1 comment
Add a comment
G
G
Grumbler
, US
Mar 30, 2014 8:29 am EDT

My transition from Qwest to Cbeyond cannot bebe more smooth. Internet and voice were ported in less than half a day. I took care if disconnecting Qwest.

I never had to use the 30 day guarantee term.

ComplaintsBoard
N
4:27 pm EDT

Cbeyond Deceptive tactics

Cbeyond has defrauded a client of mine. They claim they have a contract with them based on their dealings with a lower level employee who has no authority to bind the company in contract. when the owners found out, they terminated the relationship. after terminating the contract, the cuased my client to lose long standing phone numbers. now customers cannot contact them. in addition, to interfering with their customers, they charged this exorbitant termination fee. In addition, to that we learned that cbeyond was charging about 200/300 percent more than normal phone service would cost. this is a clear scam with high pressure tactics. please stay vary far away from this company.

Read full review of Cbeyond and 1 comment
Hide full review
1 comment
Add a comment
T
T
The War Eagle
Dunwoody, US
Nov 22, 2012 11:26 am EST

In my experience, Cbeyond has a statement in the contract which states, the person signing this agreement certifies that he/she has read the agreement, and certifies that they can bind the company to the agreement. Thus, the lower level employee held himself/herself out to be the person who could bind the company to the contract. Your 200-300% more is based upon, from my experience, cable and DSL reps stating it is the same service- it is not. Those services are shared by every company on your block and up to 2 miles away. T1 is dedicated. That is why cable and DSL companies say- UP to. You can win up to 5 Million in the lottery, but if you win only $10- legally it is correct- $10 is up to...Now, if you have someone paying the bills, they should have seen that a change was made and inquired within 30-60 days as to what happened. Past that point, it is considered "acceptance."-just an observation from the outside.

ComplaintsBoard
K
7:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Avoid them like plague

We recently launched an ad campaign involving a television commercial and some print ads. We wanted to create a "minisite" or subdomain with special content relating to the event being advertised (like sale.ourwebsite.com). Our web designer spoke to cBeyond, since they provide our web hosting, and they said that it was possible to set it up. However, days before the commercial was set to be aired, when the designer went to publish the minisite, we learned the real truth - that cBeyond "has never and does not currently support subdomains or multiple domains on any hosting products".

Our web master/designer told them to IMMEDIATELY change our nameservers over on our website, so that we could quickly migrate to a different hosting company who (like 99.999% of all hosts) supports subdomains. The plan would have saved us from wasting thousands on the ad campaign, except for one problem: even though our web master called them 3 times, on 3 different consecutive days, requesting that the change be made (the first time to request, the second two times to confirm that it was processing), the genius "technicians" at cBeyond changed the "wrong setting". We waited and waited for the migration to go through, and they kept saying that it was still processing... Finally, the night before the TV ads were scheduled to stop airing, we found out the truth - that they hadn't really even started the migration in the first place. By the time they actually started the process, it was too late.

CBeyond's incompetency cost us over $50, 000 in advertising, since none of the viewers of the ad were able to get on the website it was advertising! To top it all off, when we spoke to a "supervisor" after the fact, their only response was "that's an unfortunate turn of events, but there's nothing we can do about it". THAT'S IT! Not even an offer to give us some credit on our rip-off, overpriced $2, 000/month phone bill.

AVOID CBEYOND LIKE THE BLACK PLAGUE.

Read full review of Cbeyond and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 8:00 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

A
A
A. Shiek
Houston, US
Jan 22, 2010 5:21 pm EST

Cbeyond has been way to expensive for me, they gave me a 13th month and 25mth addendum for me to cancel my service no questions asked and avoiding the termination fee. So I am on my 13th month and am going to cancel but here is the kicker they want me to pay them 495 which was the "waived" install fee plus 200 for each cell phone line(I had 2). This is in addition to a 500 promo discount I received when I signed on with them. Now wait I am not done...they initially wanted 595/month for my service but said they would discount it 105 each month to keep it more affordable for me(bringing the price down to 490each month). They never told me that if I cancel in my 13th month they will charge me 105 times 13 months. So in other words they want me to repay a total of $2360 just to cancel which was supposed to be a hassle free switch over. My advise to everyone...please please do not sign with Cbeyond. If you have any questions feel free to email me at djquix@yahoo.com, I can explain their whole fee process to anyone willing to listen. I am an actual customer not an anonymous poster making up crap.

ComplaintsBoard
I
5:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Do not contract with them

No company should be able to get away with what CBeyond does. Talk about controled criminal activity! I thought gangsters were a thing of the past.

Extortion

It is estimated that the criminal gang activity cost the US Government more than 10 billion a year through protection rackets.[25] Monthly

payments can range from 457.00 for a small shop or bar to 5, 000 for a larger business. Targets who try and opt out the legally obtained

contract are usually harassed, often through astronomical termination fees

Well CBeyond you have proven that disgusting business practices are alive

and well, please read CBeyond's termination clauses below. If this aint extortion I don't know what is.

i.If, after both parties have signed the Contract, termination occurs before we install our equipment or activate the Services, you shall be liable for $1, 000;

ii.If termination occurs during the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 100% of the Monthly Fees for each month, if any, remaining in the first year of

the Initial Term, plus, if applicable, (c) 75% of the Monthly Fees for each month, if any, remaining in the second year of the Initial Term, plus, if applicable, (d) 50% of the Monthly Fees for each month, if any,

remaining in the third year of the Initial Term;

iii.If termination occurs after the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 50% of

the Monthly Fees for each month remaining in the applicable term, up to one year;

iv.If termination also occurs as to any BeyondOffice™ Services, you shall

be liable for an additional amount equal to the lesser of: (a) $500; or (b) $50 for each month remaining in the Initial Term or any Renewal Term of this Contract as described in Section 8.2; and

v.If termination also occurs as to any BeyondMobile™ Services, you shall be liable for an additional amount equal to the cancellation charge for your mobile plan then in effect.

Read full review of Cbeyond and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
DJ Stevens
del, US
Jul 07, 2011 9:20 pm EDT

It should be illegal what Cbeyond does! This was my experience:
1. Salesman said get credits for headset, installment incentive, vendor coupon and an annual discount. It turns out that all of these are coupons that must be submitted on their website within a 30 day window. Allot of time to do this!
2. Cbeyond has their own cell phones, no SIM card and you have to use their phones. They charge $300 to $500 for a blackberry.
3. A cell phone contract will extend your entire contract! They do not tell you this, it is in small print. Their cell phone contracts are for 2 years. They force your entire contract to stay with them because of one cell phone. Even if you cancel the cell phone contract for $175 they say the entire contract is still in force. How is this legal?

M
M
Munzer
Plano, US
Feb 10, 2010 7:54 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

ComplaintsBoard
E
4:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Dissatisfied

It sounded good. Also I was told that should I be dissatisfied, breaking contract would be a minimal fee. The phones were sabotagued 3 times. My business is dependent on the calls getting through. It required many calls with no results although things were said by the representatives that indicated something was wrong. I was called a liar by insinuation. My employees were accused. In the end after losing $1000s of dollars in business they credited my account with $500. Dumby names were found on the account and my service messed with. If security is what you are looking for. C Beyond is not it. If you are looking for a business that listens to you...C Beyond is not it.

Read full review of Cbeyond and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 7:56 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

ComplaintsBoard
A
3:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond HONESTY AND INTEGRITY

THIS IS THE WORST VENDOR I HAVE EVER DELT WITH! Do NOT listen to their dishonest sales people...they will tell you whatever they need to close the sale! I was suppose to save money by "bundleing" my service. I had a contract signed with them saying one thing...then I got my bill and it was $1654.73 THE FIRST MONTH! I tried to resolve this with TONY HARRIS who is suppose to be in retention... They did not keep me as a customer... in fact they lost me as a customer for 3 years and have a lawsuit against them, b/c when I tried to port my numbers to another service provider they held my phone line up for almost 3 weeks!
This cost me over $45, 000 in lost business.
Plus it looks really bad to my customers.

Do yourself a favor and DO NOT use this company! You will get screwed... in the BAD way!

Read full review of Cbeyond and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 8:00 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

J
J
JayAmDimm
, US
Sep 15, 2009 6:46 pm EDT

We've had the exact same problem here in Colorado. They have cost alot of money and time as well

ComplaintsBoard
D
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond continued entering my suite

Today I got another walk-in sales call from these aggressive sales people.
I have asked various sales people from this lousy company to stop entering my space.

Every month they feel that they must continue to visit me even though I have told 8 different sales people at least 10 times that I am not interested in their services in any way.
One even promised that if I gave him my card he would put me on their don t solicit list.
This never happened and the most recent saleman promised me the same thing and showed up again a couple weeks later like he had no idea.
I have a "no soliciting" sign on my door as well.
I am reching out so that no one will do business with these slimy weasels.
One guy even interrupted me during a client meeting and would not go away.
I hope no one ever hires them!

Read full review of Cbeyond and 1 comment
Update by dennisismad
Aug 03, 2009 8:20 pm EDT

Cbeyond is hassling all the businesses in Oceanside Gayeway Business Park.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 7:59 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

ComplaintsBoard
P
9:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Do not purchase from them

Do not purchase any Cbeyond services. I did and it's the worst nightmare ever. After the installation, I had no voice mail for 7 days and all Cbeyond did was create tickets and never called back. Our cell phones did not work correctly and the T1 is horrible and very slow. I tried to port my numbers to another carrier and they kept on refusing the new company stating that they were not sending over the correct information to port the numbers. They did have all the correct information, but refused to port. Now my phone is turned off and I have lost my number which I have had for 15 years. Talk about losing business or losing my whole business. I will be getting an attorney regarding this situation. If anyone else has had the same problem, please let me know.

Read full review of Cbeyond and 25 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
25 comments
Add a comment
N
N
nesloz9
, US
Jun 10, 2011 2:21 pm EDT

We began our service with CBeyond on Monday of this week and have had nothing but problems with our internet and phone service. Cbeyond is blaming our new phone system, the phone system company is blaming cbeyond. When they sent their trainer out to show us how to service options, we showed that our internet was down - he literaly shrugged his shoulders and left our business. No one has called us back as of today - Friday. It is pathetic! I had Birch for 7 years, went with CBeyond because of price - it was not worht it! I am going back to Birch.

L
L
Liam
, US
Jan 09, 2011 3:19 pm EST

I am a florist.I make my money on the holidays My phones broke on Thurs tdec 23rd ad I need a phone specialist because cbeyond says its my phone system thst they installed not their router. I have to pay a private person to come and fix it. No one is available until after xmas. I have lost thousands of dollars. They dont get it because they are on an hourly wage. I am checking other carriers but are any of them any more compident? but i am so done with these wonderful people and their promises and falsehoods.

R
R
Ricardo
, US
Apr 09, 2010 12:08 pm EDT

Our company was left with no service for 3 days! In the meantime they did not keep us apprised on the progress of the trouble ticket. It took me calling them (again) after the 2nd day ofno service and they still had not sent somebody to fix it! We had no communication for 3 days! NO FAX, NO LANDLINE, NO INTERNET! Thank god we had our cell phones (which we went another company due to horrible cell service!) We left Cbeyond because they just were not reliable. They let us out of the contract because they knew that their company had failed us. And now want us to backpay all of the installation charges!

J
J
Jack F
, US
Jun 02, 2010 3:10 pm EDT

I am a business owner in California who made the mistake of signing a contract with C-Beyond in March 2017. It was one of the worst mistakes I have ever made as a business owner, and I am still paying the price for it.

The largest of many problems was that their T1 routers misread every phone number dialed out by our (new) PBX, resulting in a 100% loss of outgoing calls. C-Beyond informed me that the problem was with my phone equipment and not their routers. After spending $800 on phone testing and tech support, it was determined that the problems were, in fact, with C-Beyond's routers. However, C-Beyond was unwilling/unable to do anything about it. Simply put, my existing equipment was irreconcilably incompatible with C-Beyond's, and could not be made to work under any circumstances. This all should have been determined at the time of sale, but the eager young sales representative was too busy salivating over the contract to do a proper site survey.

I spent a full month without use of my phone system, which nearly crippled my business, until I could switch back to AT&T. C-Beyond is completely unresponsive to any and all requests for support once they realize you are not happy with them. They are still trying to bill me $1, 500 for services they completely failed to provide.

Do yourself a favor and STAY AWAY from this business. I wish I had.

M
M
Miami Sound and protection
Miami Gardens, US
Dec 11, 2010 6:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The worst company ever! The sales staff are liar's and everything that is promised you don't receive. Once we were switched over, we were 4 days without phones, because their technical support team couldn't figure out the issue! We tried several attempts to cancel the contract before 90 days of headache after headache but their coordinator would not help us resolve our issue and every time we will call they would transfer us to other departments. We tried to resolve the issue but we had no luck and now the Cbeyond is charging us money for canceling... Even though they didn't now comply with their contract! Don't make the mistake to going to this company, worst mistake ever! Now they say i have to pay 10, 122.26

D
D
DanD12
, US
Sep 28, 2009 4:04 pm EDT

This is the by far the WORST phone company that I have ever dealt with. The sales people overpromise their services/prices. The services are horrible and the monthly charges are more than twice than what you normally pay with Qwest or Comcast in Minnesota. For your information, Cbeyond does not own telephone/cell infrastructure. The company just signed up with telephone companies and then adds a few other services. For instance, their cell phone operations are run by Sprint. The business model of Cbeyond will not work in the long-run. It is matter of time before people become aware of it.

Never sign a contract with Cbeyond!

C
C
Cbeyond
, US
Feb 15, 2010 2:29 pm EST

When we signed our contract with Cbeyond, we added a laptop card that was supposed to be "unlimited data". Now that we are unable to cancel service with them, they freeze our laptop card, because we are in violation of "excessive laptop card usage" and they send us a list of prohibited laptop card use, which were not included to begin with in our original contract. After a month of calling and requesting restoration of the laptop card, and numerous promises of a call back to resolve this issue, it is finally restored, but we are now responsible for the month of unused laptop card. If you decide to go with this company, before you sign your contract, please ask them to send you all there undisclosed prohibited usage rules.

J
J
Jerry
, US
May 20, 2010 2:55 pm EDT

I tried cancelling our services with this company and expected to pay a fee for early termination for our cell phones but instead was told that we would be faced with a $10, 000.00 EARLY TERMINATION FEE! The fast talking representative that signed us up never explained any of these IMPORTANT facts! She signed us up for three years and claimed discounts would offset our start-up costs! Now they want those discounts back... Define DISCOUNT?

It's not a LOAN!

Lesson learned. DON'T SIGN UP WITH CBEYOND! Get Internet Phones! Hardly any expense! Get OOMA or other Internet Phone Services!

J
J
jhwrww
Arlington, US
Dec 18, 2009 3:05 pm EST

Buyer beware. This company promises the world and delvers very little. To set up new mobile phone was a four day nightmare, email-six day nightmare. T1 in the office is slow and has been down several times. 800 dollar cell phones, costly service calls, nickel and dime for extra calls, texts, emails, etc... If your phone breaks-cost at least 500 dollars to replace. Hope this is helpful to all to make a decision, if you go with Cbeyond, good luck...

J
J
Jamal
, US
Oct 14, 2010 4:38 pm EDT

Cbeyond can not provide hosted exchange in California. They have blamed our troubles on the sip server (we had to purchased for $5000) that they require to run their system. So when I found a company that provides an host exchange for a sip server they say that they can not do that as we are on the west coast. Now that I want to cancel because they can not do as I request they want to charge me $9000. Please some one start a class action suit for all 100's of people like me that have daily problems with this company.

ComplaintsBoard
B
11:36 am EST

Cbeyond Failed to Provide Service

CBeyond failed to provide any consistent phone or internet Service. Since the inception of service, we submitted numerous trouble tickets and never had a resolution. After months of taking losses and receiving assurances that they would correct the problem, we sought new service from another provider. While waiting to obtain new service from a new provider, Cbeyond chose to shut off any remaining service that was working 7 days ahead of the shut off date. They did so because they said, "we have a right to shut you off early if we want."

To read more, please see www.cbeyondservice.blogspot.com

Read full review of Cbeyond and 2 comments
Hide full review
2 comments
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 7:57 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

A
A
Aliyare56
, US
Sep 24, 2009 5:37 pm EDT

I strongly agree with you that Cbeyond is the worst telecom company in the U.S. The sales representatives push the customers so hard to sign contracts and then abondon them. If you break the contract, they ask you to pay over $9000 termination fee with a threat of an collection attorney! Moreover, their service is horouble. For instance, you come to your office only to find the phone service is not working. When you call Cbeyond, the reps will tell you to call an outside vendor, at your expense, to fix the problem.

Think twice before signing an agreement with Cbeyond or they will eat you alive!

ComplaintsBoard
V
7:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cbeyond Awful everything

We went with Cbeyond thinking we would save money and simplify our phones, website, mobile, etc... BIG MISTAKE! This company is the absolute worst. We were lied to about everything. We were promised we would have a technician come in, install the new VOIP system, transfer our cell phones, and transfer our website. We were also told we could send callers to individual voice mailboxes when they called in. None of this came true. Sure they came in and set up the phones, and then they gave us a booklet and told us we were on our own. After two days our service went out and we could not get it fixed for a week. Thank God we didn't switch over our cell phones or we would have been screwed. The voicemail was inconsistent at best and when we asked how to send callers to voicemail they told us our phone system could not handle this task. We never switched anything else over to them. It's a good thing to because once they have all your services under their control and there "contract" they have have you by the nuts. Don't be stupid, there is a reason so many people are complaining about this company. The customer service is a joke, it doesn't exist.

DO NOT PUT ALL YOUR EGGS IN ONE BASKET!

Read full review of Cbeyond and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Munzer
Plano, US
Feb 10, 2010 7:56 pm EST

Please contact munzer@omnicureHomeHealth.com for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

B
B
Biily B
San Diego, US
Aug 05, 2009 2:11 pm EDT

I have been in business for 18 years (law firm) I can say, without question, that CBeyond is the WORST telcom company I have ever dealt with. I have been trying to switch to a new carrier for over 6 months as CBeyond is holding my phone lines hostage! My new provider (AT&T) claims they have never seen such a bad case of holding lines hostage as they consistently see with CBeyond. One time I was two weeks late paying an invoice and they shut off all my services ! No courtesy call beforehand----insane! (I could not even use my cell phone to call my employees as CBeyond controlled those also)

Further, my business relies greatly upon collect calls from the local jails. I asked my rep about this concern before I signed up and he responded "no problem". Well, CBeyond does not allow my business to accept collect calls from the jails in the traditional sense where a customer simply dials a "0" . The customer must dial a "1" first AND I need to have a prepaid account.

Also, whenever I had a problem with my service, when we would call in to speak with a CBeyond rep we were always put on hold for ridiculous amounts of time.

Additionally, you need to REALLY look at your bills. I recently noticed that I was still being billed for services I cancelled MONTHS ago.

CBeyond is aweful.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Cbeyond contacts

Phone number

1-866-424-5100

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cbeyond?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cbeyond Customer Service. Initial Cbeyond complaints should be directed to their team directly. You can find contact details for Cbeyond above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cbeyond. Discuss the issues you have had with Cbeyond and work with their customer service team to find a resolution.