Cbeyond Customer Service Contacts
United States - 30339
Seeking to join ny Class Action Lawsuit
Over 60 open service tickets.
Any company can have a service issue, but in every instance, Cbeyond has failed to live up to their promises.
Absolutely promised and assured us that their service could handle our small business.
When our phone service stops working, and our internet stops working, they blame us for maxing out our system. We need to buy more capacity!
Speed Test Download speeds .34 MBS Upload speed .03MBS today.
Customer calls are dropped, customers cant reach us, and the internet goes down so we cant provide insurance quotes, which is the center of our business.
Call for help, to the phillipines, and they promise help. They do not even call back.
We have had every excuse in the world given to us.
Their solution is always to suggest we buy more capacity and offer us horrendous cancellation fees. But never offer any options for fixing the service.
If there is any class action suit we can join, please let us know.
Considering that I'm in Minnesota and this Texas company doesn't appear to offer services here, I should never have had to deal with them, right? Well, I've begun receiving constant phone calls from a number owned by them. These calls typically happen in the evening, often after 10 pm. They'll call 3-5 times in a row, and a reverse lookup shows that if I pick up the phone it will be a scammer trying to get my financial details. It looks like this company as a whole has an absolutely terrible reputation and all of their executives should be behind bars -- but I guess laws don't apply in Texas.
I recently decided to give them a chance after years of hating their sales people bombard me with marketing calls and unscheduled office visits. I thought we could save money and our contact was up with AT&T. Their sales rep Shaun Burkle promised great service blah blah blah ... well, right after we signed the problem begins! They couldn't tell if we have some kind of Analog card in our phone system so they couldn't proceed with the install. Then they wanted me to pay for a phone vendor to come out and verify if we have the analog card. When I refused to pay, they stop responding all together! I'm pissed they sold something without even understanding our system. They even sent out supervisors to look at our system but they couldn't tell what is going on. They said if I didn't have the analog card I would need a bundled T1 or they couldn't continue. When I told them I want to cancel the contract, they wouldn't return my calls or emails. We don't even have any equipment installed yet and they're already screwing us. DO NOT SIGN WITH CBEYOND!! They are nothing they promised and the service is horrible after that initial sales visit.
My complaint is with all of you. Any large company in the world is going to have a list of people like you determined to tell everyone you know how terrible the company is, when in reality, it was just your personal experience. In 2010 cbeyond recorded 450$ million in revenue. If .05% of their customer base experiences problems (you), they condemn the company as a whole. In fact, any national company that can boast 99.5% satisfaction is truly remarkable. I understand and respectthat you all have the right to be legitimately upset with your own experiences. What I don't agree with, is your attempts to bad-mouth them as a whole in efforts, while be them futile, to bomb the company. What's funny is that after your terrible experiences you go on to other companies many times to get more of the same, or even worse. Let's face it, some of you will just always have problems with every company you associate with because you look for its malfeasance at every corner. Most of you are just being whiny, negative nancies. Have a great day!
Where does one start with complaints about Cbeyond. Some part of their service is always down, it takes over a week to get a problem resolved, you get spammed with emails, ... most recently they didn't keep their promise on offering unlimited long distance acusing me of fraud and wanting to charge me over $8000. Most recently, I ran into one of their Executives Peter Sherman and all he could do was tell me about the great things they are doing at Cbeyond like improving the customer service handle times (must be really bad because every customer calling). In the end, it was all about him, and did't even make himself accountable for helping me get my problems resolved. When the executives won't even help you and totally lost in what is wrong with this company, you know you shouldn't do business with them
Terrrible customer support. Terrible communication between all inner offices. Dropped calls, poor quality sound, can't dial form my house on celluar even with a booster they installed. Walk into our business in the am and phones are down. 6 months of crap. I do not recomend them at any cost savings, you'll trade that for alot more loss of business. Piss poor period! I am so agrivated, I now see why they don't sell surface to surface missles to the public! The only thing that has agrivated me this much in my life is our Goverment...The End
His days are numbered...because if outside mirrors what's inside this old pock faced man shows why his company thrives on delusional drugged up employees selling an outdated product. He's ugly and so is his company.
Not truly a high-tech company, Cbeyond’s business model is in fact a sales organization selling a product that is no longer unique. It provides bundled telecomm services to small to mid-size companies (generally 4 to 100 lines) in a package. This includes business phone, long distance, internet, mobile phone, website hosting, voicemail, and optional services. Their business plan is centered on hiring a sales force of ambitious young people who actually go knocking door to door in office parks to solicit customers, incentivized by big commissions for reeling in new customers on three year contracts.
Citron believes the growth story the company wants Wall St. to believe is pure fiction. Adjust it to reality, and you have a low-or-no-growth company with sustainable market presence in only 3 or 4 cities, selling for a PE of over 100. From this precarious point, the stock could fall by 2/3rds and still be seriously overpriced.
Competitive forces have been mounting steadily and now present a totally different landscape than when Cbeyond established its presence in its lead cities a decade ago.
More importantly, as mentioned in a Merrill Lynch research report from June 29, it is not only pricing with their current competition that CBEY has to worry about but it is the inevitable push of cable operators threatening their mainline business - the cable companies are simply better configured to go cheaper and wireless.
Probably the single most toxic statistic to Cbeyond is “churn rate” - the rate at which it loses existing customers. Cbeyond quotes its churn as a monthly figure, so some investors may not understand the true significance of a rise from a historically “below 1%” to current 1.5% — which is a rise from single digits to 18% per year.
CBEY’s best days are behind them. Investors who “follow the money” see beyond - a company whose insiders have sold stock in larger amounts than the company’s remaining cash.
Cbeyond offers land lines, blackberry service, web hosting, secure back up and file share, email, voice mail, etc. I have Cbeyond for less than a year now and not one service provided by Cbeyond has functioned as promised. The worst part is that they make you sign an agreement that states you will pay no matter what for three years should you cancel service. Stupid on my part for signing without doing research about the company in question. Had I seen the [redacted]s, and read consumer feedback, I'd never have agreed to the salespeople's pitch.
Usually two people solicit your business, and they are charming personalities, but not authorized to sign the agreement that they put in front of you. You're the only one signing; Cbeyond never signed my contract! I have 5 Mobile lines, and 50% of the services I used to have with Verizon, were not included in my contract price. I tried to cancel my agreement within the first 30 days, because it was too difficult to get everything working properly, and the estimated cancellation charge was over $15, 000!
If you have a technical problem, they direct you to their website and open a service ticket, that's the best way to resolve an issue. Well you open a service ticket and a month goes by and then you'll receive an email that says the issue has been resolved, but no one calls to see if it was done correctly. It's a total scam, because every time I call about my inconsistent and overpriced billing statements, customer service can manipulate the amount by applying or canceling credits and discounts. I've never done business with such a company; charging whatever they feel like, because they've got you trapped! They are preying upon trusting people like myself that sign ridiculous agreements without verifying if it's true or not. Do yourself a favor and never sign an agreement with Cbeyond. I've very sorry that I switched from Qwest Internet/Phone; and Verizon Wireless.
Horrible company. Bait and switch. Their goal is to promise you every thing. Get a strangle hold on your...
A tag-team of three very aggressive cbeyond salesmen dropped in on our business today. We asked them to leave and they would not! We insisted we did not want to buy any services from them and they belligerently replied "what have we tried to sell you so far?" (they had a point - they had only pitched their product at us - they had not yet tried to close a sale... but still, when a customer asks you to leave, please leave!)
STAY FAR AWAY FROM CBEYOND! (NASDAQ: CBEY)
I made the mistake of signing up with CBeyond! I can NOT stress enough: DON'T DO IT! Why? Below is a laundry list of unbelievable bad service.
The 'sales rep' hustled me. He lied about everything. He said that I had 30 days to cancel if I wasn't happy. He said that the transition from Qwest to his company would be smooth. LIE. He said that I would receive credits when transferring my cell phones. LIE. In short this is what I got:
- I signed up. I had no phone service for 2 days. They screwed that up.
- They put down the wrong 800 number. I have NO idea where they got it.
- They didn't contact Qwest to cancel my internet service. I wound up paying $397 for internet service I didn't use!
- They didn't issue my credits for the cell phones until I called and threw a fit.
- They were never able to activate my cell phones. I gave up.
- They never contacted the phonebook company to get our listings in the book. The information online was TOTALLY wrong: wrong number, wrong address.
- My interent connection ***. Half the time, my faxes never went through. I finally got somone out to try to fix it. It's better but not totally fixed.
- When I tried to cancel in 30 days, they told me that I'd have to pay an early termination fee of $12, 000!! They said that they don't have a 30 free cancellation policy.
I'm currently filing a complaint with the BBB in Atlanta (I'm in Colorado). We'll see what happens.
Personally, I'd like to see the crooks at CBeyond in jail with a hefty fine and watch their corporate office burn down.
Cbeyond has defrauded a client of mine. They claim they have a contract with them based on their dealings with a lower level employee who has no authority to bind the company in contract. when the owners found out, they terminated the relationship. after terminating the contract, the cuased my client to lose long standing phone numbers. now customers cannot contact them. in addition, to interfering with their customers, they charged this exorbitant termination fee. In addition, to that we learned that cbeyond was charging about 200/300 percent more than normal phone service would cost. this is a clear scam with high pressure tactics. please stay vary far away from this company.
We recently launched an ad campaign involving a television commercial and some print ads. We wanted to create a "minisite" or subdomain with special content relating to the event being advertised (like sale.ourwebsite.com). Our web designer spoke to cBeyond, since they provide our web hosting, and they said that it was possible to set it up. However, days before the commercial was set to be aired, when the designer went to publish the minisite, we learned the real truth - that cBeyond "has never and does not currently support subdomains or multiple domains on any hosting products".
Our web master/designer told them to IMMEDIATELY change our nameservers over on our website, so that we could quickly migrate to a different hosting company who (like 99.999% of all hosts) supports subdomains. The plan would have saved us from wasting thousands on the ad campaign, except for one problem: even though our web master called them 3 times, on 3 different consecutive days, requesting that the change be made (the first time to request, the second two times to confirm that it was processing), the genius "technicians" at cBeyond changed the "wrong setting". We waited and waited for the migration to go through, and they kept saying that it was still processing... Finally, the night before the TV ads were scheduled to stop airing, we found out the truth - that they hadn't really even started the migration in the first place. By the time they actually started the process, it was too late.
CBeyond's incompetency cost us over $50, 000 in advertising, since none of the viewers of the ad were able to get on the website it was advertising! To top it all off, when we spoke to a "supervisor" after the fact, their only response was "that's an unfortunate turn of events, but there's nothing we can do about it". THAT'S IT! Not even an offer to give us some credit on our rip-off, overpriced $2, 000/month phone bill.
AVOID CBEYOND LIKE THE BLACK PLAGUE.
No company should be able to get away with what CBeyond does. Talk about controled criminal activity! I thought gangsters were a thing of the past.
It is estimated that the criminal gang activity cost the US Government more than 10 billion a year through protection rackets. Monthly
payments can range from 457.00 for a small shop or bar to 5, 000 for a larger business. Targets who try and opt out the legally obtained
contract are usually harassed, often through astronomical termination fees
Well CBeyond you have proven that disgusting business practices are alive
and well, please read CBeyond's termination clauses below. If this aint extortion I don't know what is.
i.If, after both parties have signed the Contract, termination occurs before we install our equipment or activate the Services, you shall be liable for $1, 000;
ii.If termination occurs during the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 100% of the Monthly Fees for each month, if any, remaining in the first year of
the Initial Term, plus, if applicable, (c) 75% of the Monthly Fees for each month, if any, remaining in the second year of the Initial Term, plus, if applicable, (d) 50% of the Monthly Fees for each month, if any,
remaining in the third year of the Initial Term;
iii.If termination occurs after the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 50% of
the Monthly Fees for each month remaining in the applicable term, up to one year;
iv.If termination also occurs as to any BeyondOffice™ Services, you shall
be liable for an additional amount equal to the lesser of: (a) $500; or (b) $50 for each month remaining in the Initial Term or any Renewal Term of this Contract as described in Section 8.2; and
v.If termination also occurs as to any BeyondMobile™ Services, you shall be liable for an additional amount equal to the cancellation charge for your mobile plan then in effect.
It sounded good. Also I was told that should I be dissatisfied, breaking contract would be a minimal fee. The phones were sabotagued 3 times. My business is dependent on the calls getting through. It required many calls with no results although things were said by the representatives that indicated something was wrong. I was called a liar by insinuation. My employees were accused. In the end after losing $1000s of dollars in business they credited my account with $500. Dumby names were found on the account and my service messed with. If security is what you are looking for. C Beyond is not it. If you are looking for a business that listens to you...C Beyond is not it.
THIS IS THE WORST VENDOR I HAVE EVER DELT WITH!!! Do NOT listen to their dishonest sales people...they will tell you whatever they need to close the sale! I was suppose to save money by "bundleing" my service. I had a contract signed with them saying one thing...then I got my bill and it was $1654.73 THE FIRST MONTH!!! I tried to resolve this with TONY HARRIS who is suppose to be in retention... They did not keep me as a customer... in fact they lost me as a customer for 3 years and have a lawsuit against them, b/c when I tried to port my numbers to another service provider they held my phone line up for almost 3 weeks!
This cost me over $45, 000 in lost business.
Plus it looks really bad to my customers.
Do yourself a favor and DO NOT use this company!!! You will get screwed... in the BAD way!
Today I got another walk-in sales call from these aggressive sales people. I have asked various sales people...
Do not purchase any Cbeyond services. I did and it's the worst nightmare ever. After the installation, I...
CBeyond failed to provide any consistent phone or internet Service. Since the inception of service, we submitted numerous trouble tickets and never had a resolution. After months of taking losses and receiving assurances that they would correct the problem, we sought new service from another provider. While waiting to obtain new service from a new provider, Cbeyond chose to shut off any remaining service that was working 7 days ahead of the shut off date. They did so because they said, "we have a right to shut you off early if we want."
To read more, please see www.cbeyondservice.blogspot.com
We went with Cbeyond thinking we would save money and simplify our phones, website, mobile, etc... BIG MISTAKE! This company is the absolute worst. We were lied to about everything. We were promised we would have a technician come in, install the new VOIP system, transfer our cell phones, and transfer our website. We were also told we could send callers to individual voice mailboxes when they called in. None of this came true. Sure they came in and set up the phones, and then they gave us a booklet and told us we were on our own. After two days our service went out and we could not get it fixed for a week. Thank God we didn't switch over our cell phones or we would have been screwed. The voicemail was inconsistent at best and when we asked how to send callers to voicemail they told us our phone system could not handle this task. We never switched anything else over to them. It's a good thing to because once they have all your services under their control and there "contract" they have have you by the nuts. Don't be stupid, there is a reason so many people are complaining about this company. The customer service is a joke, it doesn't exist.
DO NOT PUT ALL YOUR EGGS IN ONE BASKET!!!